Accommodation manager

Description

Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and operations through activities such as supervising the staff, keeping financial records and organising activities.

Other titles

The following job titles also refer to accommodation manager:

resort manager
resident manager
hotel general manager
hospitality establishment director
restaurant manager
hotel director
youth hostel manager
hotel manager
coffee shop manager

Minimum qualifications

Bachelor’s degree is generally required to work as accommodation manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Accommodation manager is a Skill level 3 occupation.

Accommodation manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to accommodation manager.

hospitality entertainment manager
rooms division manager
camping ground manager
department store manager
travel agency manager

Long term prospects

These occupations require some skills and knowledge of accommodation manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of accommodation manager with a significant experience and/or extensive training.

hospitality revenue manager
tourist animator
customer experience manager
destination manager
tourism product manager

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of accommodation manager.

Essential skills and competences

These skills are necessary for the role of accommodation manager.

Create solutions to problems: Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Implement marketing strategies: Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Manage budgets: Plan, monitor and report on the budget.
Monitor financial accounts: Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Manage different departments in a hospitality establishment: Monitor and coordinate the departments in a hospitality establishment and maintain frequent communication with department supervisors.
Set health, hygiene, safety and security standards: Fix standards and procedures to ensure health, hygiene, safety and security in the establishment.
Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
Create annual marketing budget: Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people.
Monitor company policy: Monitor the company’s policy and propose improvements to the company.
Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Ensure price competitiveness: Guarantee price competitiveness by setting the highest achievable revenue of your product or service while observing prices of competitors and studying market strategies, conditions and evolutions.
Implement sales strategies: Carry out the plan to gain competitive advantage on the market by positioning the company’s brand or product and by targeting the right audience to sell this brand or product to.
Manage hospitality revenue: Oversee a hospitality revenue by understanding, monitoring, predicting and reacting to consumer behaviour, in order to maximise revenue or profits, maintain budgeted gross profit and minimise expenditures.
Build business relationships: Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Develop strategies for accessibility: Create strategies for a business to enable optimum accessibility for all clients.
Handle financial transactions: Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of accommodation manager. However, mastering this knowledge allows you to have more opportunities for career development.

Local area tourism industry: The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of accommodation manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Manage inspections of equipment: Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.
Set up pricing strategies: Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Greet guests: Welcome guests in a friendly manner in a certain place.
Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Think analytically: Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Forecast occupancy demand: Predict the number of hotel rooms that will be booked, schedule occupancies and estimate demand forecast.
Schedule shifts: Plan staff time and shifts to reflect the demands of the business.
Develop working procedures: Create standardised series of actions of a certain order to support the organisation.

ISCO group and title

1411 – Hotel managers

 

 


 

 

References
  1. Accommodation manager – ESCO
Last updated on August 8, 2022