Camping ground manager

Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees.

The following job titles also refer to camping ground manager:

campgrounds manager
campground manager
camp-site manager
countryside manager
camping manager
camping pitch manager

Bachelor’s degree is generally required to work as camping ground manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Camping ground manager is a Skill level 3 occupation.

These occupations, although different, require a lot of knowledge and skills similar to camping ground manager.

rooms division manager
accommodation manager
hospitality entertainment manager
tourist information centre manager
travel agency manager

These occupations require some skills and knowledge of camping ground manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of camping ground manager with a significant experience and/or extensive training.

hospitality revenue manager
customer experience manager
tourist animator
destination manager
tourism product manager

This knowledge should be acquired through learning to fulfill the role of camping ground manager.

Local area tourism industry: The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.

These skills are necessary for the role of camping ground manager.

Comply with food safety and hygiene: Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Manage inspections of equipment: Monitor formal or official viewings and examinations in order to regularly test and inspect property and equipment.
Supervise entertainment activities for guests: Oversee camp programmes and activities such as games, sports and entertainment events.
Implement marketing strategies: Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Manage front operations: Monitor daily scheduling of room bookings, following quality standards and resolving special situations in front operations.
Manage budgets: Plan, monitor and report on the budget.
Maintain camping facilities: Keep campsites or areas for recreation, including maintenance and supply selection.
Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Procure hospitality products: Acquire goods or services from an outside external source.
Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Supervise camp operations: Oversee the daily operations of a camp including guest departures and arrivals, cleanliness of washing facilities and the provision of food, drinks or entertainment.
Manage inventory of camping supplies: Oversee the inventory of camping equipment and supplies and take care of maintenance and the repair or replacement of equipment if required.
Schedule shifts: Plan staff time and shifts to reflect the demands of the business.
Ensure cross-department cooperation: Guarantee communication and cooperation with all the entities and teams in a given organisation, according to the company strategy.
Implement sales strategies: Carry out the plan to gain competitive advantage on the market by positioning the company’s brand or product and by targeting the right audience to sell this brand or product to.
Manage maintenance operations: Oversee maintenance activities, making sure that staff is following procedures and ensuring routine and periodic refurbishment and maintenance activities.
Plan medium to long term objectives: Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
Monitor work for special events: Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation.
Manage guest support services: Monitor guest services to ensure that clients have a positive feeling.
Develop strategies for accessibility: Create strategies for a business to enable optimum accessibility for all clients.
Manage medium term objectives: Monitor medium term schedules with budget estimations and reconciliation on a quarterly basis.

This knowledge is sometimes, but not always, required for the role of camping ground manager. However, mastering this knowledge allows you to have more opportunities for career development.

These skills and competences are sometimes, but not always, required for the role of camping ground manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Coach employees: Maintain and improve employees’ performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
Deal with arrivals in accommodation: Handle arrivals, guest’s luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.
Greet guests: Welcome guests in a friendly manner in a certain place.
Process booking: Execute a booking of a place according to client’s requirement in advance and issue all appropriate documents.
Provide tourism related information: Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Think analytically: Produce thoughts using logic and reasoning in order to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Carry out end of day accounts: Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
Process reservations: Execute customers’ reservations in accordance to their schedules and needs by phone, electronically or in person.
Deal with departures in accommodation: Handle departures, guest’s luggage, client’s check-out in line with company standards and local legislation ensuring high levels of customer service.
Process payments: Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Develop working procedures: Create standardised series of actions of a certain order to support the organisation.
Maintain customer records: Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.

1439 – Services managers not elsewhere classified

 

 

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References

1. Camping ground manager – ESCO