Greet guests

Description

Welcome guests in a friendly manner in a certain place.

Alternative labels

offer guests a warm welcome
welcome customers
greeting guests
greeted guests

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Greet guests is an essential skill of the following occupations:

Hotel concierge: Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Bed and breakfast operator: Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests’ needs are met.
Cloak room attendant: Cloak room attendants ensure that clients’ coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
Spa attendant: Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
Hotel porter: Hotel porters welcome guests to accommodation facilities, help them carry their luggage and provide services such as occasional cleaning.
Doorman/doorwoman: Doormen/doorwomen welcome guests to a hospitality establishment and provide additional services related to assistance with luggage, guests’ safety whilst ensuring security.
Quick service restaurant team leader: Quick service restaurant team leaders manage operations in a quick service restaurant.
Head waiter/head waitress: Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.
Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Night auditor: Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
Domestic butler: Domestic butlers serve at official meals, monitor meal preparations and table setting and manage the household staff. They may also offer personal assistance in booking travel arrangements and restaurants, valeting and clothing care.
Usher: Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors’ tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
Hospitality establishment receptionist: Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Funeral services director: Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial services. Funeral services directors contact representatives of the cemetery to prepare the site, plan transportation for the deceased person, advise on the types of memorials and legal requirements or paperwork.

Funeral services directors organise the daily operations of the crematorium. They oversee the staff’s activities in the crematorium and ensure that they deliver services according to legal requirements. They monitor the crematorium service revenue budget and develop and maintain operational rules within the crematorium.
Camping ground operative: Camping ground operatives perform customer care in a campsite facility and other operational work.
Quick service restaurant crew member: Quick service restaurant crew members prepare, cook and serve food and beverages in a quick service operation.
Barista: Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.

Club host/club hostess: Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Beauty salon attendant: Beauty salon attendants schedule clients’ appointments, greet clients on the premises, give detailed information on the salon’s services and treatments and gather clients’ complaints. They clean the salon regularly and ensure all products are in stock and well deposited. Beauty salon attendants take payments from clients and may sell various beauty products.
Funeral attendant: Funeral attendants lift and carry coffins prior and during the funeral service, placing it in the chapel and into the cemetery. They handle floral offerings around the coffin, direct mourners and assist with storing the equipment after the funeral.
Laundromat attendant: Laundromat attendants assist the customers of self-servicing laundries with issues related to coin-machines, dryers or vending machines. They maintain the general cleanliness of the laundry.
Hotel butler: Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.
Flight attendant: Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs passengers to assigned seats. They prepare reports after landing describing how the flight went in terms of operations, procedures, and anomalities.
Receptionist: Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Train attendant: Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.

Optional skill

Greet guests is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Rooms division manager: Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

Telephone switchboard operator: Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
Laundry worker: Laundry workers operate and monitor machines that use chemicals to wash or dry-clean articles such as cloth and leather garments, linens, drapes or carpets, ensuring the color and texture of these articles is being maintained. They work in laundry shops and industrial laundry companies and sort the articles received from clients by fabric type. They also determine the cleaning technique to be applied.
Toilet attendant: Toilet attendants clean and maintain toilet facilities in accordance with company standards and policies. They use cleaning equipment to clean mirrors, floors, toilets and sinks. They perform the cleaning activities before, during and after operational service hours. Toilet attendants refill the facility with supplies as needed and maintain records of their daily operations.
Beauty salon manager: Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.
Hospitality entertainment manager: Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
Accommodation manager: Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and operations through activities such as supervising the staff, keeping financial records and organising activities.
Hairdresser assistant: Hairdresser assistants clean the hair of clients, apply hair conditioner and dying treatment in a beauty salon. They apply shampoo, rub scalp and rinse the hair. They may also do scalp treatment, bleaching, tinting, and massaging for their clients. Shampooers use specialized lotions, shampoos, conditioners, and other hair care equipment, according to their client’s needs and preferences.
Camping ground manager: Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees.
Domestic housekeeper: Domestic housekeepers are responsible for all the household activities in a private house. They oversee and execute duties according to the needs of the employer such as cooking, cleaning and washing activities, taking care of children and gardening. They order supplies and are in charge of expenditures allocated. Domestic housekeepers may supervise and instruct household staff in large households.
Room attendant: Room attendants clean, tidy and restock guest rooms as well as other public areas as directed.
Parking valet: Parking valets provide assistance to clients by moving their vehicles to a specific parking location. They may also help with handling clients’ luggage and provide information on parking rates. Parking valets maintain a friendly attitude towards their clients and follow company policies and procedures.

Tourist animator: Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers.
Customer experience manager: Customer experience managers monitor customer experiences by creating, evaluating and improving the customer’s interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer’s experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Cemetery attendant: Cemetery attendants maintain the cemetery ground in good condition. They ensure the graves are ready for burial prior to funerals and ensure accurate burial records. Cemetery attendants offer advice to funeral services directors and the general public.
Hearse driver: Hearse drivers operate and maintain specialised vehicles to transport deceased persons from their homes, hospital or funeral home to their final resting place. They also assist the funeral attendants with their duties.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Housekeeping supervisor: Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.

 


 

References

  1. Greet guests – ESCO

 

Last updated on September 20, 2022