Greet guests

Essential for

• Hotel concierge
  Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transport…
• Bed and breakfast operator
  Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests' needs are met. Duties A bed and breakfast operator typically d…
• Cloak room attendant
  Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room in public areas such as hotels, restaurants, fitness rooms, museums, nightclubs…
• Spa attendant
  Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the…
• Hotel porter
  Hotel porters welcome guests to accommodation facilities, help them carry their luggage, answer their questions and provide services such as occasional cleaning. Duties Hotel porte…
• Doorman/doorwoman
  Doormen/doorwomen welcome guests to a hospitality establishment and provide additional services related to assistance with luggage, guests' safety whilst ensuring security. Duties …
• Quick service restaurant team leader
  Quick service restaurant team leaders manage operations in a quick service restaurant. Duties Quick service restaurant team leaders typically do the following: Create schedules for…
• Head waiter/head waitress
  Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate…
• Steward/stewardess
  Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services. Other titles The following job titles also refer to steward/stewardess:…
• Ship steward/ship stewardess
  Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety proce…
• Night auditor
  Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping. Duties The duties of a night audito…
• Domestic butler
  Domestic butlers serve at official meals, monitor meal preparations and table setting and manage the household staff. They may also offer personal assistance in booking travel arra…
• Usher
  Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to…
• Hospitality establishment receptionist
  Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, p…
• Funeral services director
  Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial serv…
• Camping ground operative
  Camping ground operatives perform customer care in a campsite facility and other operational work. Other titles The following job titles also refer to camping ground operative: cam…
• Quick service restaurant crew member
  Quick service restaurant crew members prepare, cook and serve food and beverages in a quick service operation. Duties Quick service restaurant crew members typically do the followi…
• Barista
  Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.  Duties The duties of a barista include, but are not limited to: Pr…
• Club host/club hostess
  Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied. Duties The duties of a club host/club hostess include, but are not…
• Beauty salon attendant
  Beauty salon attendants schedule clients' appointments, greet clients on the premises, give detailed information on the salon's services and treatments and gather clients' complain…
• Funeral attendant
  Funeral attendants lift and carry coffins prior and during the funeral service, placing it in the chapel and into the cemetery. They handle floral offerings around the coffin, dire…
• Laundromat attendant
  Laundromat attendants assist the customers of self-servicing laundries with issues related to coin-machines, dryers or vending machines. They maintain the general cleanliness of th…
• Hotel butler
  Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer s…
• Flight attendant
  Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs…
• Receptionist
  Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the …
• Train attendant
  Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals. Duties Train attendants typically do th…

Optional for

• Rooms division manager
  Rooms division managers oversee a hotel’s front desk, guest services and housekeeping department teams. They report to the General Manager and play an important role in ensuring a …
• Telephone switchboard operator
  Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports. Duties The duti…
• Laundry worker
  Laundry workers operate and monitor machines that use chemicals to wash or dry-clean articles such as cloth and leather garments, linens, drapes or carpets, ensuring the color and …
• Toilet attendant
  Toilet attendants clean and maintain toilet facilities in accordance with company standards and policies. They use cleaning equipment to clean mirrors, floors, toilets and sinks. T…
• Beauty salon manager
  Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon …
• Hospitality entertainment manager
  Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment. Excludes people performi…
• Accommodation manager
  Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and op…
• Hairdresser assistant
  Hairdresser assistants clean the hair of clients, apply hair conditioner and dying treatment in a beauty salon. They apply shampoo, rub scalp and rinse the hair. They may also…
• Camping ground manager
  Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees. Other titles The following job titles also refer to camping ground manager: campg…
• Domestic housekeeper
  Domestic housekeepers are responsible for all the household activities in a private house. They oversee and execute duties according to the needs of the employer such as cooking, c…
• Room attendant
  Room attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting…
• Parking valet
  Parking valets provide assistance to clients by moving their vehicles to a specific parking location. They may also help with handling clients' luggage and provide information on p…
• Tourist animator
  Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers. Duties Here…
• Customer experience manager
  Customer experience managers monitor customer experiences by creating, evaluating, and improving customer interaction in the hospitality, recreation, or entertainment industry. The…
• Cemetery attendant
  Cemetery attendants maintain the cemetery ground in good condition. They ensure the graves are ready for burial prior to funerals and ensure accurate burial records. Cemetery atten…
• Hearse driver
  Hearse drivers operate and maintain specialised vehicles to transport deceased persons from their homes, hospital or funeral home to their final resting place. They also assist the…
• Housekeeping supervisor
  Housekeeping supervisors oversee the work of housekeeping staff and ensure that hotels, resorts, hospitals, universities, office buildings, and other facilities are kept clean and …