Process reservations

Execute customers’ reservations in accordance to their schedules and needs by phone, electronically or in person.

Includes reservations in restaurants, excludes booking of accommodation or transportation.

process a reservation
handle bookings
take restaurant reservations

skill/competence

cross-sector

Process reservations is an essential skill of the following occupations:

Vehicle rental agent:
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

Night auditor: Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
Tourist information officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Restaurant host/restaurant hostess: Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
International student exchange coordinator: International student exchange coordinators lead the entire process of an international exchange study for the exchange students. They manage the students’ applications and admissions, arrange accommodation, be it on a college or university campus or with guest families, and handle all the administration regarding these activities, including the student’s grades and official departing. They function as guides for the (young) international students through their cultural adjustment.

Process reservations is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Rooms division manager: Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

Hotel concierge: Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Head waiter/head waitress: Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.
Camping ground manager: Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees.
Hospitality establishment receptionist: Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Camping ground operative: Camping ground operatives perform customer care in a campsite facility and other operational work.
Club host/club hostess: Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Waiter/waitress: Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, serving food or beverages and taking payments.

References

1. Process reservations – ESCO