Description
Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Duties
The duties of a club host/club hostess include, but are not limited to:
- Introducing the club to new clients by making regular contacts and distributing promotional information.
- Giving direction to club members who contact the club.
- Calling each club member in advance to inform them of pick up locations.
- Dancing with club clients who would like to dance.
- Taking clients who seem to be lonely at the club and talking to them.
- Being in attendance at all functions held by the club as an outside event.
- Participating in all private club activities in order to meet and familiarize with the club’s loyal customers.
Other titles
The following job titles also refer to club host/club hostess:
promo boy
party host
party hostess
promo girl
promo worker
night club worker
drinks host
vip host
drinks hostess
vip hostess
bar worker
Minimum qualifications
A high school diploma is generally required to work as a club host/club hostess. If the club sells alcohol, candidates should be of minimum drinking age.
ISCO skill level
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
- the nature of the work performed in an occupation in relation to the characteristic tasks and duties
- the level of formal education required for competent performance of the tasks and duties involved and
- the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Club host/club hostess is a Skill level 2 occupation.
Club host/club hostess career path
Similar occupations
These occupations, although different, require a lot of knowledge and skills similar to club host/club hostess.
restaurant host/restaurant hostess
hotel butler
waiter/waitress
hotel concierge
barista
Long term prospects
These occupations require some skills and knowledge of club host/club hostess. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of club host/club hostess with a significant experience and/or extensive training.
rooms division manager
accommodation manager
camping ground manager
hospitality entertainment manager
venue director
Essential skills and competences
These skills are necessary for the role of club host/club hostess.
- Assist guest departure: Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
- Monitor guest access: Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.
- Maintain relationship with customers: Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
- Greet guests: Welcome guests in a friendly manner in a certain place.
- Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Assist VIP guests: Help VIP-guests with their personal orders and requests.
- Assist customers: Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
- Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Enforce regulations of selling alcoholic beverages to minors: Ensure compliance with governmental regulations concerning the selling of alcoholic beverages to minors.
- Handle veterinary emergencies: Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
- Deal with aggressive behaviour: Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.
Optional knowledge and skills
Optional knowledge
This knowledge is sometimes, but not always, required for the role of club host/club hostess. However, mastering this knowledge allows you to have more opportunities for career development.
- Alcoholic beverage products: The origin and composition of alcoholic beverages and cocktails, the way to match them with food and the way they have to be poured.
- Beverage products: The offered beverage products, their functionalities, properties and legal and regulatory requirements.
Optional skills and competences
These skills and competences are sometimes, but not always, required for the role of club host/club hostess. However, mastering these skills and competences allows you to have more opportunities for career development.
- Advise guests on menus for special events: Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner.
- Tend to guests with special needs: Ensure that disabled guests have access to the venue.
- Clean surfaces: Disinfect surfaces in accordance with sanitary standards.
- Take food and beverage orders from customers: Accept orders from customers and record them into the Point of Sale system. Manage order requests and communicate them to fellow staff members.
- Control crowd: Control a crowd or riot, ensuring people do not cross to areas they are not allowed to access, monitoring the crowd’s behaviour and responding to suspicious and violent behaviour.
- Prepare mixed beverages: Make a range of mixed alcoholic drinks, such as cocktails and long drinks and non-alcoholic drinks according to the recipes.
- Arrange tables: Organise and dress tables to accommodate special events.
- Process reservations: Execute customers’ reservations in accordance to their schedules and needs by phone, electronically or in person.
- Serve beverages: Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
- Prepare alcoholic beverages: Make and serve alcoholic beverages according to the customer’s wants.
- Accommodate special seating: Give requested special seating to guests whenever possible, such as special seating arrangements for babies, disabled or obese people.
- Handle cash flow: Handle the movement of money into or out of a business, project, or financial product.
- Devise special promotions: Develop promotion activities to stimulate sales.
ISCO group and title
5169 – Personal services workers not elsewhere classified
References
- Club host/club hostess – ESCO
