Assist guest departure

Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.

assist departure guests
help clients with their check-out procedures
process guests’ check-out
assist guests with their departure

skill/competence

cross-sector

Assist guest departure is an essential skill of the following occupations:

Restaurant host/restaurant hostess: Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
Club host/club hostess: Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.

Assist guest departure is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Cloak room attendant: Cloak room attendants ensure that clients’ coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
Spa attendant: Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
Beauty salon attendant: Beauty salon attendants schedule clients’ appointments, greet clients on the premises, give detailed information on the salon’s services and treatments and gather clients’ complaints. They clean the salon regularly and ensure all products are in stock and well deposited. Beauty salon attendants take payments from clients and may sell various beauty products.

References

1. Assist guest departure – ESCO