Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
The duties of a spa attendant include, but are not limited to:
- Assisting with spa treatments such as massages and facials, monitoring the client’s condition during treatment to ensure safety
- Cleaning and maintaining spa facilities including locker rooms, saunas, pools, whirlpools, and treatment rooms
- Providing beauty treatments such as manicures and pedicures to clients in accordance with the spa’s policies and procedures
- Preparing the spa facilities for use by guests by setting up treatment rooms, arranging appointments, and stocking supplies
- Setting up and maintaining treatment room supplies such as linens, lotions, creams, and oils
- Scheduling appointments and greeting guests upon arrival at the spa
- Welcoming guests and providing them with brochures about the spa’s services and facilities
- Providing clients with luxurious amenities such as towels, robes, slippers, and bath products
- Cleaning and repairing equipment used for massages, facials, and other spa treatments
The following job titles also refer to spa attendant:
sauna room attendant
mineral springs attendant
steam room attendant
hot springs attendant
health club attendant
health spa attendant
suntan studio attendant
Spa attendants typically work in health clubs, resorts, hotels, or other establishments that offer spa services. They may work in the locker room, at the front desk, or in the spa area itself. Most spa attendants work full time, and some work evenings, weekends, and holidays. Some spa attendants may be required to work early morning or late night shifts. The work can be physically demanding, and spa attendants must be able to lift and carry heavy objects, such as massage tables. They also must be able to stand for long periods of time and be comfortable working in close proximity to other people.
Most employers require spa attendants to have at least a high school diploma or equivalent. Some employers prefer candidates who have completed a cosmetology program or a similar program that teaches basic skin care and massage techniques.
Most spas will provide on-the-job training for new employees. This training teach them how to properly clean and maintain the spa, as well as how to interact with clients. Spa attendants may also receive training on how to use the spa’s equipment.
ISCO skill level
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
- the nature of the work performed in an occupation in relation to the characteristic tasks and duties
- the level of formal education required for competent performance of the tasks and duties involved and
- the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Spa attendant is a Skill level 2 occupation.
Spa attendant career path
These occupations, although different, require a lot of knowledge and skills similar to spa attendant.
Long term prospects
These occupations require some skills and knowledge of spa attendant. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of spa attendant with a significant experience and/or extensive training.
Essential knowledge and skills
This knowledge should be acquired through learning to fulfill the role of spa attendant.
- Types of spa: Field of information which distinguishes different kinds of spa such as thermal, hammam, medical, ayurvedic, relaxation, destination and traditional spas. These practices differ in treatments, therapies, services, programmes and provisions.
- Quality standards: The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
- Spa products: Keep up to date with new spa products such as certain oil and nail products being introduced by the market, and implement their benefits in the company or facility.
Essential skills and competences
These skills are necessary for the role of spa attendant.
- Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Maintain personal hygiene standards when cleaning: Make sure to keep yourself clean and tidy and wear protective equipment when performing cleaning activities, as required by the health and safety procedures of the task or the organisation.
- Ensure sanitation: Keep workspaces and equipment free from dirt, infection, and disease by removing waste, trash and providing for appropriate cleaning.
- Sell services: Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s services. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
- Provide athletic equipment to clients: Supply towels, bathing suits and other equipment and supplies to clients in the spa or swimming facility.
- Order supplies: Command products from relevant suppliers to get convenient and profitable products to purchase.
- Greet guests: Welcome guests in a friendly manner in a certain place.
- Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
- Sell products: Encourage sales by identifying the customer’s buying needs and by promoting benefits and features of the organisation’s products. Respond to and resolve customer objections and agree to mutually beneficial terms and conditions.
- Allocate locker space: Provide clients with locker rooms and locker keys to secure their belongings in the facility, keeping track of the available space left.
- Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
- Organise on-site amenities: Ensure that necessary daily amenities for visitors, vendors, expositors, and public in general are given and functioning properly. Ensure provision of reception, parking, toilets, catering, and accommodation amenities.
- Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
- Restock towels: Renew the stock of towels and spa products in both men and locker rooms as in the pool area. Remove these to the designated areas and launder towels, robes and sandals if needed.
- Maintain cleaning equipment: Clean and preserve the equipment and material used for cleaning purposes in a proper state.
- Clean spa work areas: Set up and use equipment to clean spa work areas and to work with the recommended temperatures and humidity levels to cleanse wet spa treatment areas. Avoid the spread of infections and possible risks.
- Clean building floors: Clean the floors and stairways of buildings by sweeping, vacuuming, and mopping them, according to hygienic and organisational standards.
- Check in guests: Inscribe visitors and guests at the spa by entering the appropriate information and running necessary reports from a computer system.
- Process payments: Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Optional knowledge and skills
This knowledge is sometimes, but not always, required for the role of spa attendant. However, mastering this knowledge allows you to have more opportunities for career development.
- Health, safety and hygiene legislation: The set of health, safety and hygiene standards and items of legislation applicable in a specific sector.
- Personal protective equipment: Types of protective materials and equipment foreseen for various types of tasks such as general or specialised cleaning activities.
- Company policies: The set of rules that govern the activity of a company.
Optional skills and competences
These skills and competences are sometimes, but not always, required for the role of spa attendant. However, mastering these skills and competences allows you to have more opportunities for career development.
- Assist guest departure: Aid guests during their departure, receive feedback on satisfaction and invite guests to come back once more.
- Implement marketing strategies: Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
- Oversee spa maintenance: Inspect, direct and execute preventive maintenance and repair of spa facilities. Check for the proper functioning and availability of equipment and supplies. Contact and coordinate on-site maintenance of contractors and their operational costs.
- Plan spa services: Direct diverse spa services and programs according to company or facility quality standards and guidelines.
- Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
- Maintain work area cleanliness: Keep the working area and equipment clean and orderly.
- Dispose waste: Dispose waste in accordance with legislation, thereby respecting environmental and company responsibilities.
- Collect items for laundry service: Collect the dirty pieces of clothing or other linen within the facility and send it to the laundry service.
- Ensure health and safety of customers: Promote and maintain a culture of health, safety and security among your customers by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with suspicions of possible abuse.
- Ensure health and safety of staff: Promote and maintain a culture of health, safety and security among the staff by maintaining policies and procedures for the protection of vulnerable participants and when necessary, dealing with suspicions of possible abuse.
- Produce sales reports: Maintain records of calls made and products sold over a given time frame, including data regarding sales volumes, number of new accounts contacted and the costs involved.
- Restock toilet facilities’ supplies: Make sure that toilet supplies such as soap and toilet paper are always available for customer use.
- Respond to customers’ inquiries: Answer customers’ questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
- Manage infection control in the facility: Implement a set of measures to prevent and control infections, formulating and establishing health and safety procedures and policies.
- Analyse goal progress: Analyse the steps which have been taken in order to reach the organisation’s goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
- Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Control temperature: Measure and adjust temperature of a given space or object.
ISCO group and title
5142 – Beauticians and related workers
- Spa attendant – ESCO
- Spa Attendant Job Description: Salary, Duties, & More – Climb the Ladder