Monitor guest access

Description

Oversee guests access, ensuring that guest needs are addressed and security is maintained at all times.

Alternative labels

monitor guests’ access
monitor access by guests
monitor clients’ access
monitor customers’ access

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Monitor guest access is an essential skill of the following occupations:

Door supervisor: Door supervisors ensure that the people entering public places such as bars, restaurants and concert venues are suitable and that they do not represent potential problems. They enforce legal regulations by checking individuals’ legal age to enter a bar, manage crowds and emergencies, monitor dress codes and handle aggressive and abusive behaviours.
Usher: Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors’ tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
Gate guard: Gate guards control the access and exit to buildings, warehouses or other type of property to prevent unauthorized presence and unwanted incidents. They prevent and identify theft of corporate property, investigate suspicious activities and write reports. Gate guards may assist employees or visitors with requests or indications. They use handheld radio stations to communicate and operate alarm systems and computers.
Crowd controller: Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
Club host/club hostess: Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Front of house manager: Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors goes smoothly and professionally. Front of house managers are responsible for ticket sales, any refreshments, and make sure spaces accessible to the public are set out properly. They interact with the venue manager and the stage manager.

Optional skill

Monitor guest access is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Night auditor: Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.

 


 

References

  1. Monitor guest access – ESCO

 

Last updated on September 20, 2022