Deal with aggressive behaviour

Description

Respond promptly to adverse behaviour in a professional manner by taking appropriate and legal action to prevent further aggressiveness, such as verbal warning, lawful removal from the premises or apprehension of the person involved. Report details of adverse behaviour in line with the organisation’s procedures.

Alternative labels

dealing with aggressive behaviour
deal with aggressive behaviour
handle aggressive behaviour

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Deal with aggressive behaviour is an essential skill of the following occupations:

Security guard: Security guards observe, detect irregularities and protect people, buildings and assets. They maintain security at all times by patrolling designated property areas, controlling access at entrances, watching alarm and video recording systems, asking suspicious individuals for identification and reporting infractions and law breaching activities.
Door supervisor: Door supervisors ensure that the people entering public places such as bars, restaurants and concert venues are suitable and that they do not represent potential problems. They enforce legal regulations by checking individuals’ legal age to enter a bar, manage crowds and emergencies, monitor dress codes and handle aggressive and abusive behaviours.
Crowd controller: Crowd controllers keep constant watch of the crowd during a specific event such as public speeches, sporting events or concerts, in order to prevent and react quickly to incidents. They control the entry to the venue, monitor the behaviour of the crowd, handle aggressive behaviour and conduct emergency evacuations.
Club host/club hostess: Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.

Optional skill

Deal with aggressive behaviour is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Crossing guard: Crossing guards direct pedestrians in public places like streets nearby schools or railways to cross public roads and intersections by observing traffic and holding a stop sign towards the vehicles to allow the crossing of pedestrians in a safe and orderly manner.
Life guard: Life guards monitor and ensure safety in the aquatic facility by preventing and responding to any emergencies. They identify potential risks, advise individuals on proper behaviour and dangerous zones, conduct life-saving techniques such as first aid and supervise activities of the general public.
Security guard supervisor: Security guard supervisors monitor and oversee the activities of guards who protect properties from vandalism acts and theft. They assign areas to be patrolled by guards on a regular basis, transfer the individual caught trespassing to police custody and develop safety plans and drills for the buildings and employees under their supervision.
Polygraph examiner: Polygraph examiners prepare individuals for polygraph testing, conduct the polygraph exam and interpret the results. They pay close attention to detail and use a range of instruments to monitor respiratory, sweat and cardiovascular responses to questions addressed during the process. Polygraph examiners write reports on the basis of the results and can provide courtroom testimony.
Gate guard: Gate guards control the access and exit to buildings, warehouses or other type of property to prevent unauthorized presence and unwanted incidents. They prevent and identify theft of corporate property, investigate suspicious activities and write reports. Gate guards may assist employees or visitors with requests or indications. They use handheld radio stations to communicate and operate alarm systems and computers.
Armoured car driver: Armoured car drivers drive the armoured car to transfer valuable items, such as money, to different locations. They never leave the car. They work in cooperation with the armoured car guards who deliver the valuables to their final recipients. Armoured car drivers ensure vehicle security at all times by following company policies.
Hand luggage inspector: Hand luggage inspectors check individuals’ luggage to detect potential threatening objects. They comply with public safety regulations and company’s procedure.

Security alarm investigator: Security alarm investigators respond to burglar alarm signals and investigate disturbances identified by the alarm system on the clients’ premises. They monitor security alarms and other surveillance devices and contact police in cases of trespassing.
Civil enforcement officer: Civil enforcement officers patrol the streets to enforce parking restrictions, ensure a free flow of traffic is maintained, ensure the safety of pedestrians, and ensure traffic and parking laws are complied with. They aid with the combating of crime and crime reduction by providing assistance during incidents and providing patrol services.
Bodyguard: Bodyguards offer protection to their clients against injury, attacks and harassment. They accompany individuals such as politicians and actors to various events and gatherings. Bodyguards observe the surrounding environment, anticipate threats and respond to security emergencies. They may carry and use guns.
Armoured car guard: Armoured car guards ensure the safe transportation of valuable items such as money between locations like stores and banks. They load and unload the vehicle, handle the documentation of the transfer, deliver the items to the correct location and respond quickly to robberies, according to the security protocol in place. They may also handle guns and drive the armoured car.

 


 

References

  1. Deal with aggressive behaviour – ESCO

 

Last updated on September 20, 2022