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Career Guidance Skills assisting and caring S3.4 - providing information and support to the public and clients S3.4.4 - providing general assistance to people Assist customers
Description
Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 30 occupations
- Optional in 18 occupations
- Total: 48 occupations
- Most common in: ISCO major group 5 (Service and sales workers)
Essential for
- Promotions demonstratorPromotions demonstrators proactively seek out and engage with new potential clients. They provide product specific advice and demonstrate promotional goods or services. Duties Prom…
- Gambling managerGambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manag…
- BookmakerBookmakers (also often called 'bookies', or 'turf accountants') take bets on sports games and other events at agreed upon odds, they calculate odds and pay out winni…
- Rental service representative in personal and household goodsRental service representatives in personal and household goods are in charge of renting out equipment and determining specific periods of usage. Personal and household goods are al…
- Equine dental technicianEquine dental technicians assist veterinarians in providing routine equine dental care, using appropriate equipment in accordance with national legislation. Duties Equine…
- Car leasing agentCar leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transacti…
- Rental service representativeRental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments. Other titles T…
- SommelierSommeliers stock, prepare, advise on and serve wine and other alcoholic beverages. Duties The duties of a sommelier include, but are not limited to: Creating and updating wine list…
- Rental service representative in water transport equipmentRental service representatives in water transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances…
- Specialised sellerSpecialised sellers sell goods in specialised shops. Other titles The following job titles also refer to specialised seller: specialized sales advisor specialized sales manager spe…
- Rental service representative in office machinery and equipmentRental service representatives in office machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insur…
- Rental service representative in air transport equipmentRental service representatives in air transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances a…
- Post office counter clerkPost office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial produ…
- Betting managerBetting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out ca…
- Rental service representative in construction and civil engineering machineryRental service representatives in construction and civil engineering machinery are in charge of renting out equipment and determining specific periods of usage. They document trans…
- Restaurant host/restaurant hostessRestaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services. They are in charge of managing reservations and greeting guests when they a…
- Rental service representative in trucksRental service representatives in trucks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments. Othe…
- Rental service representative in recreational and sports goodsRental service representatives in recreational and sports goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insura…
- Door to door sellerDoor to door sellers sell goods and services door to door. Duties Door to door sellers typically do the following: Travel to different neighborhoods and suburbs going door-to-door …
- HawkerHawkers sell goods and services on established routes, street and market locations. Duties The duties of a hawker include, but are not limited to: obtaining permission or a licence…
- Rental service representative in agricultural machinery and equipmentRental service representatives in agricultural machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions,…
- Market vendorMarket vendors sell products such as fruit, vegetables and household products on organised outdoor or indoor market places. They use sales techniques to recommend their goods to pa…
- Club host/club hostessClub host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied. Duties The duties of a club host/club hostess include, but are not…
- Personal stylistPersonal stylists assist their clients in making fashion choices. They advise on the latest fashion trends in clothing, jewellery and accessories and help their clients choose the …
- Waiter/waitressWaiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, servin…
- Rental service representative in video tapes and disksRental service representatives in video tapes and disks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and…
- Laundromat attendantLaundromat attendants assist the customers of self-servicing laundries with issues related to coin-machines, dryers or vending machines. They maintain the general cleanliness of th…
- Cocktail bartenderCocktail bartenders perform expert mixing of alcoholic and non-alcoholic cocktails. Duties Cocktail bartenders typically do the following: Assist with developing new craft cocktail…
- Street food vendorStreet food vendors sell food preparations, dishes and products on organised outdoor or indoor market places, or on the streets. They prepare the food in their stalls. Street food……
- Rental service representative in cars and light motor vehiclesRental service representatives in cars and light motor vehicles are in charge of renting out vehicles and determining specific periods of usage. They document transactions, insuran…
Optional for
- Telecommunications technicianTelecommunications technicians install, test, maintain and troubleshoot telecommunications systems. They repair or replace defective devices and equipment and maintain a safe worki…
- ChefChefs are culinary professionals with a flair for creativity and innovation to provide a unique gastronomic experience. Includes banqueting chef.Includes people performing training…
- GunsmithGunsmiths modify and repair metal fabricated firearms for special costumer specifications. They use machines and hand tools such as planers, grinders and millers to alter and resto…
- Sports equipment repair technicianSports equipment repair technicians maintain and repair recreational sports equipment such as tennis rackets, archery tools and camping equipment. They use specialised hand to…
- Bicycle mechanicBicycle mechanics maintain and repair a variety of bicycle models and component parts. They may perform customized alterations, according to their client's preferences. Duties A bi…
- Animal groomerAnimal groomers are in charge of grooming a range of animals, using the correct equipment, materials and methods. It includes use of appropriate and safe handling techniques and th…
- Ticket issuing clerkTicket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and …
- Ground steward/ground stewardessGround stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets an…
- Recreational facilities managerRecreational facilities managers direct the operations of facilities that provide recreational services such as gardens, spas, zoos, gambling and lottery facilities. They plan and …
- Desktop publisherDesktop publishers are responsible for the layout of publications. They use computer software to arrange texts, photographs and other materials in a pleasing and readable finished …
- Animal shelter workerAnimal shelter workers provide animal care routine services at the animal shelter. They receive animals brought to the shelter, respond to calls about lost or injured animals, nurs…
- Power tool repair technicianPower tool repair technicians identify defects and repair electrically powered tools such as drills, chainsaws, lawn mowers and grinding machines. They disassemble, test and replac…
- Pastry chefPastry chefs are responsible for preparing, cooking and presenting desserts, sweet products and bakery products. They can work in a variety of food industries and will usually be a…
- Head pastry chefHead pastry chefs manage pastry staff and ensure the preparation, cooking and presentation of desserts, sweet products and pastry products. Duties The duties of a head p…
- Mobile devices technicianMobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, incl…
- Customer contact centre information clerkCustomer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation'…
- Mobile phone repair technicianMobile phone repair technicians run tests to assess the mobile phones' functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and…
- Consumer electronics repair technicianConsumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and di…
Related skills
- Identify customer’s needs
- Process payments
- Communicate with customers
- Maintain customer service
- Guarantee customer satisfaction
- Provide customer follow-up services
- Product comprehension
- Apply numeracy skills
- Achieve sales targets
- Have computer literacy
- Company policies
- Handle financial transactions
Last updated on February 18, 2026
