Mobile devices technician

Mobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, including warranties and after-sale services.

The following job titles also refer to mobile devices technician:

mobile hardware technician
mobile technician
mobile hardware maintainer
mobile devices technicians
mobile equipment engineer
mobile equipment technician

A high school diploma is generally the minimum required to work as mobile devices technician.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Mobile devices technician is a Skill level 2 occupation.

These occupations, although different, require a lot of knowledge and skills similar to mobile devices technician.

mobile phone repair technician
computer numerical control machine operator
radio technician
telecommunications technician
cattle pedicure

These occupations require some skills and knowledge of mobile devices technician. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of mobile devices technician with a significant experience and/or extensive training.

ICT technician
ICT security technician
telecommunications engineering technician
webmaster
computer hardware engineering technician

This knowledge should be acquired through learning to fulfill the role of mobile devices technician.

• Electronics principles: The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.
• Mobile operating systems: The features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.
• ICT system user requirements: The process intended to match user and organisation’s needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analysing symptoms.
• Distributed directory information services: The directory services that automate the network management of security, user data and distributed resources and enable access to information in a computer system’s directory.

These skills are necessary for the role of mobile devices technician.

• Disassemble mobile devices: Deconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.
• Use diagnostic tools for electronic repairs: Use diagnostic equipment to measure current, resistance and voltage. Handle sophisticated multimeters to measure inductance, capacitance and current transistor gain.
• Repair mobile devices: Replace parts and repair faults of mobile phones, tablets and other small mobile devices.
• Use repair manuals: Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
• Monitor technology trends: Survey and investigate recent trends and developments in technology. Observe and anticipate their evolution, according to current or future market and business conditions.
• Solve ICT system problems: Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.
• Repair ICT devices: Maintain and repair ICT related equipment such as laptops, desktops, tablets, mobile devices, communications equipment, printers and any piece of computer related peripheral. Detect faults, malfunctions and replace parts if necessary.
• Maintain electronic equipment: Check and repair electronic equipment. Detect malfunction, locate faults and take measures to prevent damage.
• Ensure proper document management: Guarantee that the tracking and recording standards and rules for document management are followed, such as ensuring that changes are identified, that documents remain readable and that obsoleted documents are not used.
• Perform backups: Implement backup procedures to backup data and systems to ensure permanent and reliable system operation. Execute data backups in order to secure information by copying and archiving to ensure integrity during system integration and after data loss occurrence.
• Implement ICT recovery system: Create, manage and implement ICT system recovery plan in case of crisis in order to retrieve information and reacquire use of the system.
• Identify ICT security risks: Apply methods and techniques to identify potential security threats, security breaches and risk factors using ICT tools for surveying ICT systems, analysing risks, vulnerabilities and threats and evaluating contingency plans.

This knowledge is sometimes, but not always, required for the role of mobile devices technician. However, mastering this knowledge allows you to have more opportunities for career development.

• Haskell: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Haskell.
• Erlang: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Erlang.
• SAS language: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in SAS language.
• Ruby (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Ruby.
• Common lisp: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Common Lisp.
• Lisp: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Lisp.
• Visual studio .net: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Visual Basic.
• Java (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Java.
• Embedded systems: The computer systems and components with a specialised and autonomous function within a larger system or machine such as embedded systems software architectures, embedded peripherals, design principles and development tools.
• Computer programming: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms (e.g. object oriented programming, functional programming) and of programming languages.
• Prolog (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Prolog.
• OpenEdge advanced business language: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in OpenEdge Advanced Business Language.
• JavaScript: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in JavaScript.
• Perl: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Perl.
• Smalltalk (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Smalltalk.
• PHP: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in PHP.
• Assembly (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Assembly.
• Software components libraries: The software packages, modules, web services and resources that cover a set of related functions and the databases where these reusable components can be found.
• Hardware components: The essential components that make up a hardware system, such as liquid-crystal displays (LCD), camera sensors, microprocessors, memories, modems, batteries and their interconnections.
• C#: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in C#.
• R: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in R.
• Groovy: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Groovy.
• ASP.NET: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in ASP.NET.
• APL: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in APL.
• ICT debugging tools: The ICT tools used to test and debug programs and software code, such as GNU Debugger (GDB), Intel Debugger (IDB), Microsoft Visual Studio Debugger, Valgrind and WinDbg.
• TypeScript: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in TypeScript.
• Windows Phone: The system software Windows Phone consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
• CoffeeScript: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in CoffeeScript.
• Objective-C: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Objective-C.
• ML (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in ML.
• AJAX: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in AJAX.
• C++: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in C++.
• Mobile device software frameworks: The API (Application Program Interfaces), such as Android, iOS, windows phone which enables programmers to quickly and easily write applications for mobile devices.
• BlackBerry: The system software BlackBerry consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
• SAP R3: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in SAP R3.
• Swift (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Swift.
• MATLAB: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in MATLAB.
• Python (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Python.
• iOS: The system software iOS consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
• Mobile device management: The methods for managing the use of mobile devices within an organisation, while ensuring security.
• Scratch (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Scratch.
• Android (mobile operating systems): The system software Android consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
• VBScript: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in VBScript.
• COBOL: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in COBOL.
• ICT market: The processes, stakeholders and the dynamics of the chain of goods and services in the ICT market sector.
• Software components suppliers: The suppliers who can deliver the required software components.
• Pascal (computer programming): The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Pascal.
• ABAP: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in ABAP.
• Hardware components suppliers: The suppliers who can deliver the required hardware components.
• Scala: The techniques and principles of software development, such as analysis, algorithms, coding, testing and compiling of programming paradigms in Scala.

These skills and competences are sometimes, but not always, required for the role of mobile devices technician. However, mastering these skills and competences allows you to have more opportunities for career development.

• Create solutions to problems: Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
• Operate recycling processing equipment: Operate recycling processing equipment such as granulators, crushers and balers; process and sort materials to be recycled.
• Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
• Assist customers: Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
• Use precision tools: Use electronic, mechanical, electric, or optical precision tools for precision work.
• Manage localisation: Modify content or a product for the transference from one locale to another through the use of content translation or localisation service providers.

7422 – Information and communications technology installers and servicers

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References

1. Mobile devices technician – ESCO