ICT system user requirements

The process intended to match user and organisation’s needs with system components and services, by taking into consideration the available technologies and the techniques required to elicit and specify requirements, interrogating users to establish symptoms of problem and analysing symptoms.

knowledge

sector-specific

ICT system user requirements is an essential knowledge of the following occupations:

Telecommunications engineer: Telecommunications engineers design, build, test and maintain telecommunication systems and networks, including radio and broadcasting equipment.
They analyse customer needs and requirements, ensure that the equipment meets regulations, and prepare and present reports and proposals on telecommunication-related problems. Telecommunications engineers design and oversee the service delivery in all it’s phases, supervising the installation and use of telecommunications equipment and facilities, preparing documentation and providing training for company staff once new equipment has been installed.
Software analyst: Software analysts elicit and prioritise user requirements, produce and document software specifications, test their application, and review them during software development. They act as the interface between the software users and the software development team.
Integration engineer: Integration engineers develop and implement solutions which coordinate applications across the enterprise or its units and departments. They evaluate existing components or systems to determine integration requirements and ensure that the final solutions meet organisational needs. They reuse components when possible and assist management in taking decisions. They perform ICT system integration troubleshooting.
ICT security manager: ICT security managers propose and implement necessary security updates. They advise, support, inform and provide training and security awareness and take direct action on all or part of a network or system.

System configurator: System configurators tailor a computer system to the organisation’s and users’ needs. They adjust the base system and software to the needs of the customer. They perform configuration activities and scripting and ensure communication with users.
ICT system administrator: ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
ICT product manager: ICT product managers analyse and define current and target status for ICT products, services or solutions. They estimate the cost effectiveness, points of risk, opportunities, strengths and weaknesses of products or services provided. ICT product managers create structured plans and establish time scales and milestones, ensuring optimisation of activities and resources.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Mobile devices technician: Mobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, including warranties and after-sale services.
Telecommunications engineering technician: Telecommunications engineering technician deploy, maintain and monitor a telecommunication system that provides interactions between data and voice communications, such as telephone, video conferencing, computer, and voicemail systems. They are also involved in the design, manufacturing, construction, maintenance and repair of telecommunication systems. Telecommunications engineering technicians provide technical assistance in the research and development of telecommunication equipment.

ICT system user requirements is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

ICT presales engineer: ICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-sales personnel and plan and modify product ICT configurations to meet client requirements. They pursue additional business development opportunities.

Chief ICT security officer: Chief ICT security officers protect company and employee information against unauthorized access. They also define the Information System security policy, manage security deployment across all Information Systems and ensure the provision of information availability.
Picture archiving and communication systems administrator: Picture archiving and communication systems administrators manage picture archiving and communication systems (PACS). They store images taken by various types of medical equipment, such as X-rays, in order to enable easy access to these images for medical. PACS administrators ensure the day-to-day management and maintenance of the system.”
ICT technician: ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
ICT research consultant: ICT research consultants perform targeted ICT research and provide a final report to the client. They also use ICT tools to design questionnaires for surveys, analyse the results, write reports, present the results and make recommendations based on the research findings.
ICT network administrator: ICT network administrators maintain operation of a reliable, secure, and efficient data communications network, including LAN, WAN, intranet, and internet. They perform network address assignment, management and implementation of routing protocols such as ISIS, OSPF, BGP, routing table configurations and certain implementations of authentication. They perform maintenance and administration of servers (file servers, VPN gateways, intrusion detection systems), desktop computers, printers, routers, switches, firewalls, phones, IP communications, personal digital assistants, smartphones, software deployment, security updates and patches as well as a vast array of additional technologies inclusive of both hardware and software.
ICT project manager: ICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, perform risk analysis and quality management, and complete project closure reports.
ICT resilience manager: ICT resilience managers research, plan and develop models, policies, methods, techniques and tools that enhance an organisation’s cyber security, resilience and disaster recovery.
Software manager: Software managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of the different software solutions and projects implemented in the organisation.
User experience analyst: User experience analysts assess client interaction and experience and analyse users’ behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person’s perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.

References

1. ICT system user requirements – ESCO