Gambling manager

Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.

Includes gambling managers working in online gambling websites.

The following job titles also refer to gambling manager:

gambling facility managing director
general manager
gambling facility general manager
gambling general manager
gambling chief executive officer
gambling facility manager
gambling managing director
gambling facility chief executive officer

Bachelor’s degree is generally required to work as gambling manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Gambling manager is a Skill level 3 occupation.

These occupations, although different, require a lot of knowledge and skills similar to gambling manager.

betting manager
lottery manager
recreational facilities manager
beauty salon manager
performance production manager

These occupations require some skills and knowledge of gambling manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of gambling manager with a significant experience and/or extensive training.

botanist
sports programme coordinator
correctional services manager
project manager
secretary general

This knowledge should be acquired through learning to fulfill the role of gambling manager.

Corporate social responsibility: The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.

These skills are necessary for the role of gambling manager.

Manage supplies: Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Display betting information: Answer betting queries and put betting information on display.
Represent the organisation: Act as representative of the institution, company or organisation to the outside world.
Manage budgets: Plan, monitor and report on the budget.
Liaise with local authorities: Maintain the liaison and exchange of information with regional or local authorities.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Supervise the work of staff on different shifts: Oversee the activities of the employees working in shifts in order to ensure continuous operations.
Follow ethical code of conduct of gambling: Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Follow betting strategies: Develop logical betting strategies to increase profits and reduce losses in betting games and matches.
Prevent money laundering in gambling: Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.
Manage operational budgets: Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.
Assist customers: Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
Establish daily priorities: Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

Supervise game operations: Circulate between gaming tables watching the games to ensure that operations are conducted properly. Note irregularities and malfunctions, ensure that dealers follow house rules and that players don’t cheat.
Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Measure customer feedback: Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Set organisational policies: Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Supervise daily information operations: Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Monitor customer behaviour: Oversee, identify and observe the evolution of the customer’s needs and interests.
Perform project management: Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project’s progress in order to achieve a specific goal within a set time and budget.
Analyse gambling data: Analyse relevant data points collected during gambling, betting or lottery activities. Process the data to obtain conclusions useful for the efficient running of the betting or lottery operation.
Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Advise on betting: Provide visitors with accurate betting advice. Inform visitors about the official laws and restrictions concerning betting.
Identify indicators of problem gambling: Recognise and react adequately to signs of problem gambling, such as obsession, undue persistence in the face of mounting losses, irrational behaviour, and borrowing money.
Follow company standards: Lead and manage according to the organisation’s code of conduct.

This knowledge is sometimes, but not always, required for the role of gambling manager. However, mastering this knowledge allows you to have more opportunities for career development.

Online gambling: The activity of wagering money or virtual currencies on bets or online gambling games through websites or online software.
Recreation activities: The field and characteristics of recreational activities for customers.

These skills and competences are sometimes, but not always, required for the role of gambling manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Organise labour: Organise, allocate and coordinate members of the team. Organise production programmes and plan the production and sales. Purchase materials and equipment. Manage stocks.
Work in an organised manner: Stay focused on the project at hand, at any time. Organise, manage time, plan, schedule and meet deadlines.
Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Schedule recreation facilities: Schedule the use of recreational facilities.
Keep task records: Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Handle incidents: Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation’s policies and regulations.
Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Apply gaming psychology: Employ human psychology principles for gaming development strategies in order to create appealing games.
Manage online gambling: Set up, coordinate and manage online gambling activities. Monitor the action on the online gambling website and ensure customer service procedures run as planned. Coordinate the technical staff to maintain the gambling software and plan operations to secure profits.
Manage logistics: Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.
Apply knowledge of human behaviour: Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
Delegate activities: Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
Handle game complaints: Resolve complaints regarding gaming operations.
Develop recreation programmes: Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
Manage recreational facility: Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
Promote recreation activities: Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.

1431 – Sports, recreation and cultural centre managers

 

 

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References

1. Gambling manager – ESCO