Description
Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation’s policies and regulations.
Alternative labels
deal with incidents
handle complaints and incidents
handling incidents
handle an incident
Skill type
skill/competence
Skill reusability level
cross-sector
Relationships with occupations
Essential skill
Handle incidents is an essential skill of the following occupations:
Sport facility manager: Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensure it provides excellent customer service whilst achieving business, financial and operational targets.
Casino cashier: Casino cashiers exchange tokens, coins or chips for money. They arrange pay-outs and obtain customers’ signatures and identification. They audit and count money in a cash register, enforcing money laundering regulations.
Railway station manager: Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.
Optional skill
Handle incidents is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Gambling manager: Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
Construction safety inspector: Construction safety inspectors monitor construction sites and their conformity to health and safety regulations. They perform inspections, identify safety hazards and report on their findings.
References
- Handle incidents – ESCO