Casino cashier

A casino cashier

Description

Casino cashiers exchange tokens, coins or chips for money. They arrange pay-outs and obtain customers’ signatures and identification. They audit and count money in a cash register, enforcing money laundering regulations.

The duties of a casino cashier include, but are not limited to:

  • Collecting money from gamblers who have lost bets, including handling chips or tokens used in electronic gambling machines
  • Processing payment forms such as cash, checks, credit card payments, electronic fund transfers, and money orders
  • Receiving cash from customers who wish to play in the casino and then depositing it into the casino’s bank account
  • Making sure that all transactions are recorded accurately in the casino’s accounting system
  • Handling the accounting for slot machines by collecting coins from machines and counting them for each shift
  • Handling money transactions for craps, roulette, baccarat, blackjack, and other games where bets are made
  • Reporting unusual activity in order to prevent theft or cheating by players
  • Paying out winnings to players who have won bets
  • Handling customer complaints and resolving disputes with them

Other titles

The following job titles also refer to casino cashier:

casino cage cashier
main banker
game cashier
gaming cashier
booth cashier
cage cashier
casino income auditor
casino head cashier
casino banker

Working conditions

Casino cashiers work indoors in casinos and racinos (casinos paired with racetracks). As all casinos have cage cashiers, opportunities may exist wherever casinos are located. While the majority of casinos are land-based, there are many which are located on riverboat gaming facilities or cruise ships.  

Casino cashiers are generally hourly employees who work shifts. Individuals may work the day shift, swing shift, evening shift, or even overnight. Shift hours may vary by facility. Most gaming establishments are open 24 hours a day, 7 days a week, thus employees often must work nights, weekends, and holidays

The noise of the slot machines and the excitement of people winning create a unique environment. The noise level in the work environment is usually loud. While some casinos today host smoke-free areas, this is not always the case. In some casinos the environment may typically be smoky.

Minimum qualifications

Most casinos require their cashiers to have at least a high school diploma or equivalent. Some casinos may require a bachelor’s degree in accounting or finance.

Most casinos provide on-the-job training for this position. Some casinos have their own training programs. Individuals interested in a career in this field, might also attend gaming schools, academies, or institutes located throughout the country in areas hosting casinos. Some are private. Others may be part of a community college or four-year college or university. While this particular job does not require one to complete these programs, they may be helpful for individuals who want to advance their careers within the casino.

Casino cashiers must be licensed in the state in which they work. This license is generally issued by a national regulatory agency.

Employers generally conduct background checks of prospective cage cashiers and require that they have no criminal record and pass a drug test. Casino cashiers must also meet the position’s age requirement set by the state.

In some casinos, cage cashier is an entry-level position. In others, the casino may prefer that individuals have experience in prior positions as cashiers in other industries, bank tellers, or handling some other types of financial transactions.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Casino cashier is a Skill level 2 occupation.

Casino cashier career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to casino cashier.

lottery cashier
bingo caller
gaming dealer
bookmaker
casino gaming manager

Long term prospects

These occupations require some skills and knowledge of casino cashier. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of casino cashier with a significant experience and/or extensive training.

gaming inspector
gambling manager
ICT help desk agent
consumer rights advisor
sport facility manager

Essential skills and competences

These skills are necessary for the role of casino cashier.

  • Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
  • Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
  • Manage cash flow: Take bets, pay out winnings and manage the cash flow.
  • Keep task records: Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
  • Follow ethical code of conduct of gambling: Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
  • Take care of personal appearance: Project the correct professional image by ensuring personal appearance is always of the highest standard. Select proper outfit and overall image and outlook; make daily efforts to build a good impression.
  • Prevent money laundering in gambling: Take steps to prevent the abuse of the casino for avoiding taxation or obscuring the origin of money.
  • Handle incidents: Handle incidents, such as accidents, emergencies or theft in a appropriate manner according to the organisation’s policies and regulations.
  • Carry out inventory control accuracy: Implement control procedures and documentation related to inventory transactions.
  • Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
  • Show good manners with players: Be polite and show good manners towards players, by-standers and other audience.
  • Exchange money for chips: Exchange legal tender for gaming chips, tokens or ticket redemption.
  • Process payments: Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
  • Focus on service: Actively look for efficient ways to help people.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of casino cashier. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of casino cashier. However, mastering these skills and competences allows you to have more opportunities for career development.

  • Communicate house rules: Inform about the applicable rules and guidelines in force such as betting ceilings.
  • Apply company policies: Apply the principles and rules that govern the activities and processes of an organisation.
  • Monitor gaming room: Pay close attention to the gaming room and notice details to make sure operations run smoothly and that security is ensured.
  • Report to gaming manager: Report incidents such as giving signs to other players and laundering money to the gaming manager without necessarily disturbing the gaming process.

ISCO group and title

4212 – Bookmakers, croupiers and related gaming workers


References
  1. Casino cashier – ESCO
  2. Gambling Services Workers : Occupational Outlook Handbook – U.S. Bureau of Labor Statistics
  3. Casino Cage Cashier Job Description: Salary, Duties, & More – Climb the Ladder
  4. Cage cashiers – Firsthand.co
Last updated on December 12, 2022

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