Casino gaming manager

A casino gaming manager

Description

Casino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all gaming rules are followed, and monitor compliance with regulatory requirements, responsible for implementing the operational objectives of the business.

This is a supervisory and management position.

Includes gaming floor pitt boss.

The duties of a casino gaming manager include, but are not limited to:

  • Creating and maintaining policies regarding casino operations, including rules regarding dress code, minimum age requirements, and gaming limits
  • Reviewing reports from security staff regarding incidents that occurred in the casino or other areas of the establishment during previous shifts
  • Training and supervising security staff members to ensure that they are aware of their responsibilities and are able to perform their jobs effectively
  • Ensuring that all employees follow company policy regarding security matters such as surveillance and fire safety procedures
  • Providing support for the executive director or other management staff member in areas such as accounting, human resources, or marketing
  • Overseeing staff training programs to ensure that all employees are aware of company policies and procedures
  • Maintaining security equipment such as cameras and motion sensors to ensure that the premises are secure at all times
  • Monitoring the activities of employees to determine whether they are complying with regulations
  • Reviewing incident reports and requesting additional security measures if needed to prevent future problems

Other titles

The following job titles also refer to casino gaming manager:

senior gaming manager
gaming manager
gaming operations manager
group head of gaming
head of electronic gaming
gaming team manager
gaming service manager
group gaming manager
head of gaming
electronic gaming manager

Working conditions

Casino gaming managers work indoors in casinos and racinos (casinos paired with racetracks). As all casinos employ casino managers, opportunities may exist wherever casinos are located. While the majority of casinos are land-based, there are many which are located on riverboat gaming facilities or cruise ships.

Casino gaming managers are salaried employees. As most gaming establishments are open 24 hours a day, 7 days a week, casino gaming managers may work nights, weekends, and holidays.

The noise of the slot machines and excitement of people winning create a unique environment. The noise level in the work environment is usually loud. The gaming area often has bright, flashing lights to draw attention to specific games. While some casinos today host smoke-free areas, this is not always the case. In some casinos the environment may typically be smoky which exposes individuals to second-hand smoke from cigarettes, cigars, or pipes.

Minimum qualifications

Casino gaming managers typically need a minimum of a high school diploma. Some employers prefer to hire candidates who have a bachelor’s degree in hospitality, business or a related field. Relevant coursework includes hospitality management, accounting, business administration, marketing and sales.

Casino gaming managers need to be trained as dealers in various table games including blackjack, poker, roulette, and baccarat. This training can be obtained in gaming academies, dealer schools or through in-house training programs.

Casino gaming managers must be licensed in the state in which they work. This license is generally issued by a regulatory agency such as the state’s casino control board or commission.

Employers generally conduct background checks of prospective casino gaming managers, require that they have no criminal record, and pass a drug test. Casino gaming managers must also meet the position’s age requirement set by the state.

Extensive experience working in the gaming industry is necessary for this position. Depending on the specific job, individuals are generally required to have a minimum of five to seven years working in gaming industry with three to five of those in a supervisory and management capacity.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Casino gaming manager is a Skill level 2 occupation.

Casino gaming manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to casino gaming manager.

casino pit boss
casino cashier
gaming dealer
lottery operator
lottery cashier

Long term prospects

These occupations require some skills and knowledge of casino gaming manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of casino gaming manager with a significant experience and/or extensive training.

gaming inspector
department store manager
aviation data communications manager
consumer rights advisor
sport facility manager

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of casino gaming manager.

  • Casino policies: The policies and requirements that govern the activities of a casino.
  • Casino game rules: The rules and principles that govern the different games played within a casino.
  • Company policies: The set of rules that govern the activity of a company.

Essential skills and competences

These skills are necessary for the role of casino gaming manager.

  • Perform multiple tasks at the same time: Execute multiple tasks at the same time, being aware of key priorities.
  • Apply conflict management: Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
  • Follow safety precautions in a gaming room: Follow the safety rules concerning gaming rooms to ensure the safety and the pleasure of the gamers, personnel and other by-standers.
  • Ensure legal gaming: Monitor gaming operations to ensure that juridical regulations and house rules are respected at all times.
  • Follow ethical code of conduct of gambling: Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
  • Monitor gaming room: Pay close attention to the gaming room and notice details to make sure operations run smoothly and that security is ensured.
  • Manage casino facilities: Manage opportunities for cost and process efficiencies in relation to the maintenance, cleaning, security, administration and other peripheral functions within the casino
  • Manage a team: Ensure clear and effective channels of communication across all departments within the organisation and support functions, both internally and externally ensuring that the team is aware of the standards and objectives of the department/business unit. Implement the disciplinary and grievance procedures as required ensuring that a fair and consistent approach to managing performance is consistently achieved. Assist in the recruitment process and manage, train and motivate employees to achieve/exceed their potential using effective performance management techniques. Encourage and develop a team ethic amongst all employees.
  • Manage casino: Pro-actively manage all aspects of the casino operation with special emphasis upon the delivery of effective and efficient gaming performance. Maximise turnover and margin opportunities on all gaming offers, including electronic gaming by deploying all available resources effectively. 

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of casino gaming manager. However, mastering this knowledge allows you to have more opportunities for career development.

  • Quality standards: The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
  • Assertiveness: The quality of being self-assured and confident without being aggressive

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of casino gaming manager. However, mastering these skills and competences allows you to have more opportunities for career development.

ISCO group and title

4212 – Bookmakers, croupiers and related gaming workers


References
  1. Casino gaming manager – ESCO
  2. Gambling Services Workers : Occupational Outlook Handbook – U.S. Bureau of Labor Statistics
  3. Casino Manager Job Description: Salary, Duties, & More – Climb the Ladder
  4. Casino Managers – Firsthand.co
  5. Featured image: Photo by Kaysha on Unsplash
Last updated on December 12, 2022

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