Password Protected
Nope
Yep, that's right!
Career Guidance Skills communication, collaboration and creativity S1.1 - negotiating S1.1.2 - mediating and resolving disputes Apply conflict management
Description
Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. Be fully aware of all Social Responsibility protocols and procedures, and be able to deal with a problematic gambling situation in a professional manner with maturity and empathy.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 79 occupations
- Optional in 38 occupations
- Total: 117 occupations
- Most common in: ISCO major group 1 (Managers)
Essential for
- Bus driverBus drivers operate buses or coaches, take fares, and look after passengers. They transport people between various places—including, work, school, and shopping centers—and across s…
- Import export manager in meat and meat productsImport export managers in meat and meat products install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following j…
- Tram driverTram drivers operate trams, take fares, and look after passengers.DutiesTram drivers typically do the following:carry out equipment checks at the start of their shiftdrive the tram…
- Import export manager in agricultural machinery and equipmentImport export managers in agricultural machinery and equipment install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles T…
- Import export manager in machinery, industrial equipment, ships and aircraftImport export managers in machinery, industrial equipment, ships and aircraft install and maintain procedures for cross-border business, coordinating internal and external parties.…
- Customer service representativeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
- ICT presales engineerICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-s…
- Import export manager in hardware, plumbing and heating equipment and suppliesImport export managers in hardware, plumbing and heating equipment and supplies install and maintain procedures for cross-border business, coordinating internal and external partie…
- Import export manager in flowers and plantsImport export managers in flowers and plants install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job t…
- Labour relations officerA Labour Relations Officer (LRO) is a human‑resources specialist who manages the relationship between an organisation and its employees’ representatives—typically trade unions or w…
- Import export specialist in wood and construction materialsImport export specialists in wood and construction materials have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles Th…
- Import export specialist in agricultural raw materials, seeds and animal feedsImport export specialists in agricultural raw materials, seeds and animal feeds have and apply deep knowledge of import and export goods including customs clearance and documentati…
- Import export specialist in meat and meat productsImport export specialists in meat and meat products have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The followi…
- Import export specialist in fruit and vegetablesImport export specialists in fruit and vegetables have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following…
- Trolley bus driverTrolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers. Duties The duties of a trolley bus driver include, but are not limited to:…
- Import export specialist in hardware, plumbing and heating equipmentImport export specialists in hardware, plumbing and heating equipment have and apply deep knowledge of import and export goods including customs clearance and documentation. Other …
- Import export specialist in beveragesImport export specialists in beverages have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following job titles…
- Import export specialist in flowers and plantsImport export specialists in flowers and plants have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following j…
- Import export manager in coffee, tea, cocoa and spicesImport export managers in coffee, tea, cocoa and spices install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The foll…
- Import export manager in office furnitureImport export managers in office furniture install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job tit…
- Import export manager in wood and construction materialsImport export managers in wood and construction materials install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The fo…
- Secretary generalSecretaries general head international governmental or nongovernmental organisations. They supervise staff, direct policy and strategy development, and function as main representat…
- Import export manager in metals and metal oresImport export managers in metals and metal ores install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following jo…
- Import export specialistImport export specialists have and apply deep knowledge of import and export goods including customs clearance and documentation. They declare goods that cross the border, inform c…
- Import export manager in watches and jewelleryImport export managers in watches and jewellery install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following jo…
- Import export specialist in household goodsImport export specialists in household goods have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following job …
- Import export manager in dairy products and edible oilsImport export managers in dairy products and edible oils install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The fol…
- OmbudsmanOmbudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to …
- Import export manager in textiles and textile semi-finished and raw materialsImport export managers in textiles and textile semi-finished and raw materials install and maintain procedures for cross-border business, coordinating internal and external parties…
- Import export specialist in sugar, chocolate and sugar confectioneryImport export specialists in sugar, chocolate and sugar confectionery have and apply deep knowledge of import and export goods including customs clearance and documentation. Other …
- School bus attendantSchool bus attendants monitor the activities on schoolbuses to ensure and supervise the students' safety and good behaviour. They help children on and off the bus, support the driv…
- Import export manager in computers, computer peripheral equipment and softwareImport export managers in computers, computer peripheral equipment and software install and maintain procedures for cross-border business, coordinating internal and external partie…
- Import export specialist in live animalsImport export specialists in live animals have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following job tit…
- Import export specialist in computers, peripheral equipment and softwareImport export specialists in computers, peripheral equipment and software have and apply deep knowledge of import and export goods including customs clearance and documentation. Ot…
- Import export manager in mining, construction and civil engineering machineryImport export managers in mining, construction and civil engineering machinery install and maintain procedures for cross-border business, coordinating internal and external parties…
- Import export manager in electronic and telecommunications equipment and partsImport export managers in electronic and telecommunications equipment and parts install and maintain procedures for cross-border business, coordinating internal and external partie…
- Import export specialist in watches and jewelleryImport export specialists in watches and jewellery have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The followin…
- ICT project managerICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, per…
- Import export manager in office machinery and equipmentImport export managers in office machinery and equipment install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The fol…
- Import export specialist in agricultural machinery and equipmentImport export specialists in agricultural machinery and equipment have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titl…
- Import export manager in china and other glasswareImport export managers in china and other glassware install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The followin…
- Import export manager in textile industry machineryImport export managers in textile industry machinery install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The followi…
- Import export specialist in pharmaceutical goodsImport export specialists in pharmaceutical goods have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following…
- Import export specialist in furniture, carpets and lighting equipmentImport export specialists in furniture, carpets and lighting equipment have and apply deep knowledge of import and export goods including customs clearance and documentation. Other…
- Central bank governorCentral bank governors set the monetary and regulatory policy, determine interest rates, maintain price stability, control the national money supply and issuance and foreign exchan…
- Import export manager in beveragesImport export managers in beverages install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job titles als…
- Import export manager in furniture, carpets and lighting equipmentImport export managers in furniture, carpets and lighting equipment install and maintain procedures for cross-border business, coordinating internal and external parties. Other tit…
- Import export specialist in clothing and footwearImport export specialists in clothing and footwear have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The followin…
- Import export manager in sugar, chocolate and sugar confectioneryImport export managers in sugar, chocolate and sugar confectionery install and maintain procedures for cross-border business, coordinating internal and external parties. Other titl…
- Import export manager in fish, crustaceans and molluscsImport export managers in fish, crustaceans and molluscs install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The fol…
- Import export manager in live animalsImport export managers in live animals install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job titles …
- Import export specialist in machinery, industrial equipment, ships and aircraftImport export specialists in machinery, industrial equiment, ships and aircraft have and apply deep knowledge of import and export goods including customs clearance and documentati…
- Import export specialist in fish, crustaceans and molluscsImport export specialists in fish, crustaceans and molluscs have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The…
- Import export managerImport export managers install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job titles also refer to im…
- Import export specialist in mining, construction, civil engineering machineryImport export specialists in mining, construction, civil engineering machinery have and apply deep knowledge of import and export goods including customs clearance and documentatio…
- Import export manager in machine toolsImport export managers in machine tools install and maintain procedures for cross-border business, coordinating internal and external parties. They ensure compliance with all requi…
- Project managerProject managers ensure that a project is completed on time, within budget, and that its objectives are met. They oversee the project, manage the team, ensure the most efficient…
- Import export specialist in office machinery and equipmentImport export specialists in office machinery and equipment have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The…
- Import export manager in tobacco productsImport export managers in tobacco products install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job tit…
- Import export manager in waste and scrapImport export managers in waste and scrap install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job titl…
- Consumer rights advisorConsumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchasing products or services. They monitor organisations …
- Import export manager in clothing and footwearImport export managers in clothing and footwear install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following jo…
- Import export specialist in waste and scrapImport export specialists in waste and scrap have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following job …
- Import export specialist in electronic and telecommunications equipmentImport export specialists in electronic and telecommunications equipment have and apply deep knowledge of import and export goods including customs clearance and documentation. Oth…
- Import export manager in hides, skins and leather productsImport export managers in hides, skins and leather products install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The …
- Import export specialist in tobacco productsImport export specialists in tobacco products have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following job…
- Import export manager in pharmaceutical goodsImport export managers in pharmaceutical goods install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job…
- Import export specialist in china and other glasswareImport export specialists in china and other glassware have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The foll…
- Import export specialist in perfume and cosmeticsImport export specialists in perfume and cosmetics have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The followin…
- Import export specialist in textiles and textile semi-finished and raw materialsImport export specialists in textiles and textile semi-finished and raw materials have and apply deep knowledge of import and export goods including customs clearance and documenta…
- Import export specialist in metals and metal oresImport export specialists in metals and metal ores have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The followin…
- Import export specialist in chemical productsImport export specialists in chemical products have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The following jo…
- Import export manager in electrical household appliancesImport export managers in electrical household appliances install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The fo…
- Casino gaming managerCasino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all ga…
- Import export specialist in textile industry machineryImport export specialists in textile industry machinery have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The fol…
- Import export specialist in coffee, tea, cocoa and spicesImport export specialists in coffee, tea, cocoa and spices have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The …
- Import export specialist in dairy products and edible oilsImport export specialists in dairy products and edible oils have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles The…
- Import export specialist in hides, skins and leather productsImport export specialists in hides, skins and leather products have and apply deep knowledge of import and export goods including customs clearance and documentation. Other titles …
- Import export manager in chemical productsImport export managers in chemical products install and maintain procedures for cross-border business, coordinating internal and external parties. Other titles The following job ti…
Optional for
- Auction house managerAn auction house manager is responsible for meeting with consignors, or sellers, discussing auction formats and terms and arranging auction timelines in an auction house. The manag…
- Building caretakerBuilding caretakers maintain and monitor the condition and security of buildings. They clean, assist with minor repairs and ensure that amenities such as heating and hot water are …
- AmbassadorAmbassadors represent their own government in foreign countries for diplomatic and peace-keeping purposes. They deal with political negotiation between the country of origin and th…
- DiplomatDiplomats represent their home nation and government in international organisations. They negotiate with the organisation's officials to ensure the home nation's interests are prot…
- Foreclosure specialistForeclosure specialists revise documentation related to properties that are under foreclosure. They assist clients whose property has been reclaimed by banks due to non-payment of …
- Health and safety inspectorHealth and safety inspectors investigate the implementation and application of labour standards and policies in a workplace. They advise employers as well as employees on the impro…
- Enterprise architectEnterprise architects balance technological opportunities with business requirements. They also maintain a holistic view of the organisation's strategy, processes, information and …
- Social security inspectorSocial security inspectors investigate fraudulent activities in social security that affect workers' rights. They audit and examine applications for benefits and investigate compan…
- Trade regional managerTrade regional managers are responsible for activities and staff in an assigned region for a specific chain of stores. Other titles The following job titles also refer to trade…
- Government ministerGovernment ministers function as decision-makers in national or regional governments, and head government ministries. They perform legislative duties and supervise the operation of…
- Healthcare institution managerHealthcare institution managers supervise the operations of healthcare institutions, such as hospitals, rehabilitation facilities, home care services and elderly care institutions …
- Member of parliamentMembers of parliament represent their political party's interests in parliaments. They perform legislative duties, developing and proposing new laws, and communicate with governmen…
- Cultural facilities managerCultural facilities managers direct the operations of facilities that provide cultural services such as theatre, movies and music. They plan and organise the daily operations of th…
- Government planning inspectorGovernment planning inspectors monitor the development and implementation of government plans and policies, as well as processing planning and policy proposals, and performing insp…
- HelmsmanHelmsmen are members of the crew on the highest rank of the operational level on an inland vessel. They perform various duties concerned with the operation and upkeep of…
- Immigration policy officerImmigration policy officers develop strategies for the integration of refugees and asylum seekers, and policies for the transit of people from one nation to another. They aim to im…
- MayorMayors chair their jurisdiction's council meetings and act as main supervisor of the local government's administrative and operational policies. They also represent their jurisdict…
- Store detectiveStore detectives monitor the activities in the store in order to prevent and detect shoplifting. Once the individual is caught red-handed, they take all the legal measures, includi…
- SenatorSenators perform legislative duties on a central government level, such as working on constitutional reforms, negotiating on bills of law, and settling conflicts between other gove…
- International relations officerInternational relations officers ensure the development of cooperation between international public organisations and governments. They facilitate communication between their organ…
- Health and safety officerHealth and safety officers execute plans to improve work environments and cultures. They assess risks and interview employees to ensure the work environment complies with health an…
- Sport facility managerSport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensur…
- Human rights officerHuman rights officers investigate and handle human rights violations, as well as develop plans to reduce violations and to ensure compliance to human rights legislation. They inves…
- EcologistAn Ecologist studies the relationships between living organisms and their environment, examining how ecosystems function and how human activities affect biodiversity and natural ha…
- Political affairs officerPolitical affairs officers analyse developments in foreign politics and other policy matters, monitor conflicts and consult on mediation measures, as well as other developmental st…
- Equality and inclusion managerEquality and inclusion managers develop policies to improve affirmative action, diversity and equality matters. They inform staff in corporations on the importance of the policies,…
- LawyerLawyers provide legal advice to clients and act on their behalf in legal proceedings and in compliance with the law. They research for, interpret and study cases to represent…
- Security alarm investigatorSecurity alarm investigators respond to burglar alarm signals and investigate disturbances identified by the alarm system on the clients' premises. They monitor security alarms and…
- Court enforcement officerCourt enforcement officers enforce orders of court judgements such as managing the recovery of money owed, seizing of goods, and selling goods in public auctions to obtain the mone…
- Casino pit bossCasino pit bosses support the management team and are able to manage, inspect and deal with all gaming activities. They supervise the gaming floor operation, and are accountable fo…
- Social services managerSocial services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are…
- Security consultantSecurity consultants provide security services to clients and individuals that help them preventing, planning and mitigating threats such as terrorism, espionage, theft, and violen…
- Policy officerPolicy officers research, analyse and develop policies in various public sectors, and shape and implement these policies to improve the existing regulation around the sector. They …
- AuctioneerAuctioneers conduct auctions by accepting bids and declaring goods sold. Duties An auctioneer typically performs the following duties: appraises and lists property for auction orga…
- Software managerSoftware managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of …
- Youth centre managerYouth centre managers plan and supervise the operations of children and youth homes which provide care and counselling services. They assess the needs for youths in the community, …
- Human resources managerHuman resources managers plan, design and implement processes related to the human capital of companies. They develop programs for recruiting, interviewing, and selecting employees…
- Foreign affairs officerForeign affairs officers analyse foreign affairs policies and operations, and write reports outlining their analyses in a clear and comprehensible manner. They communicate with par…
Related skills
- Conflict management
- Create solutions to problems
- Speak different languages
- International commercial transactions rules
- Have computer literacy
- Meet deadlines
- Build rapport with people from different cultural backgrounds
- Embargo regulations
- International import export regulations
- Ensure customs compliance
- Regulations on substances
- Administer multi-modal logistics
- Plan transport operations
