Healthcare institution manager

Healthcare institution managers supervise the operations of healthcare institutions, such as hospitals, rehabilitation facilities, home care services and elderly care institutions to ensure the organisation meets requirements, the patients and residents are cared for, the organisation is maintained and the necessary equipment present. They also supervise the staff and ensure record maintenance.

The following job titles also refer to healthcare institution manager:

healthcare general manager
general manager healthcare
healthcare operations manager
hospital operations supervisor
health service manager
healthcare operations director
general manager
hospital operations manager
healthcare director

Bachelor’s degree is generally required to work as healthcare institution manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Healthcare institution manager is a Skill level 4 occupation.

These occupations, although different, require a lot of knowledge and skills similar to healthcare institution manager.

healthcare consultant
public health policy officer
secretary general
youth programme director
sports programme coordinator

These occupations require some skills and knowledge of healthcare institution manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of healthcare institution manager with a significant experience and/or extensive training.

This knowledge should be acquired through learning to fulfill the role of healthcare institution manager.

Health care legislation: The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.
Budgetary principles: Principles of estimating and planning of forecasts for business activity, compile regular budget and reports.
Health care system: The structure and function of health care services.
Manage healthcare staff: The managerial tasks and responsibilities required in a health care setting.

These skills are necessary for the role of healthcare institution manager.

Advise policy makers in healthcare: Present research to policy makers, health care providers, and educators to encourage improvements in public health.
Implement policy in healthcare practices: Establish how policies should be interpreted and translated within the practice, implementing local and national policies, as well as those of your own practice and proposing developments and improvements to service delivery.
Manage budgets: Plan, monitor and report on the budget.
Set quality assurance objectives: Define quality assurance targets and procedures and see to their maintenance and continued improvement by reviewing targets, protocols, supplies, processes, equipment and technologies for quality standards.
Keep task records: Organise and classify records of prepared reports and correspondence related to the performed work and progress records of tasks.
Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
Communicate effectively in healthcare: Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.
Manage operations in healthcare institutions: Plan, organise and monitor the workflow in institutions providing of medial care to individuals such as hospitals, rehabilitation facilities or elderly care institutions.
Hire new personnel: Hire new personnel for a company or organisation payroll via a prepared set of procedures. Make staffing decisions and direct selection co-workers.
Comply with legislation related to health care: Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.
Contribute to public health campaigns: Contribute to local or national public health campaigns by evaluating health priorities, the government changes in regulations and advertising the new trends in relation to health care and prevention.
Analyse goal progress: Analyse the steps which have been taken in order to reach the organisation’s goals in order to assess the progress which has been made, the feasibility of the goals, and to ensure the goals can be met according to deadlines.
Implement strategic planning: Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

This knowledge is sometimes, but not always, required for the role of healthcare institution manager. However, mastering this knowledge allows you to have more opportunities for career development.

Hygiene in a health care setting: The procedures related to maintaining a hygienic environment within a health care setting such as hospitals and clinics. It can range from hand washing to cleaning and disinfection of medical equipment used and infection control methods.
Medical terminology: The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
Administrative tasks in a medical environment: The medical administrative tasks such as registration of patients, appointment systems, record keeping of patients information and repeated precribing.
Medical studies: The basics and terminology of medical studies.
Public health: The principles of health and sickness affecting the population, including the means for health promotion and prevention and community and primary care.

These skills and competences are sometimes, but not always, required for the role of healthcare institution manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Supervise medical office support workers: Supervise the work of office support workers in the medical field such as medical receptionists and support them in any administrative related business.
Apply conflict management: Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
Represent the organisation: Act as representative of the institution, company or organisation to the outside world.
Address public health issues: Promote healthy practices and behaviours to ensure that populations stay healthy.
Liaise with local authorities: Maintain the liaison and exchange of information with regional or local authorities.
Work within communities: Establish social projects aimed at community development and active citizen participation.
Lead healthcare services changes: Identify and lead changes in healthcare service in response to patient needs and service demand in order to ensure continuous quality improvement of the service.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Develop financial statistics reports: Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.
Set organisational policies: Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Delegate activities: Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
Promote inclusion: Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues.
Manage fundraising activities: Initiate fundraising activities managing the place, teams involved, causes and budgets.
Negotiate supplier arrangements: Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
Perform quality audits: Execute regular, systematic and documented examinations of a quality system for verifying conformity with a standard based on objective evidence such as the implementation of processes, effectiveness in achieving quality goals and reduction and elimination of quality problems.
Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Assess health services within the community: Assess the effectiveness and efficiency of health services for the community with a view to its improvement.

1342 – Health services managers

 

 

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References

1. Healthcare institution manager – ESCO