Apply conflict management

Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.

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conflict management application
administer conflict management
employ conflict management
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implement conflict management
application of conflict management

skill/competence

cross-sector

Apply conflict management is an essential skill of the following occupations:

Bus driver: Bus drivers operate buses or coaches, take fares, and look after passengers.
Import export manager in meat and meat products: Import export managers in meat and meat products install and maintain procedures for cross-border business, coordinating internal and external parties.
Tram driver: Tram drivers operate trams, take fares, and look after passengers.
Import export manager in agricultural machinery and equipment: Import export managers in agricultural machinery and equipment install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in machinery, industrial equipment, ships and aircraft: Import export managers in machinery, industrial equipment, ships and aircraft install and maintain procedures for cross-border business, coordinating internal and external parties.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
ICT presales engineer: ICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-sales personnel and plan and modify product ICT configurations to meet client requirements. They pursue additional business development opportunities.

Import export manager in hardware, plumbing and heating equipment and supplies: Import export managers in hardware, plumbing and heating equipment and supplies install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in flowers and plants: Import export managers in flowers and plants install and maintain procedures for cross-border business, coordinating internal and external parties.
Labour relations officer: Labour relations officers implement labour policy in an organisation, and advise trade unions on policies and negotiation. They handle disputes, and advise management on personnel policy as well as facilitate communication between trade unions and managerial staff.
Import export specialist in wood and construction materials: Import export specialists in wood and construction materials have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in agricultural raw materials, seeds and animal feeds: Import export specialists in agricultural raw materials, seeds and animal feeds have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in meat and meat products: Import export specialists in meat and meat products have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in fruit and vegetables: Import export specialists in fruit and vegetables have and apply deep knowledge of import and export goods including customs clearance and documentation.
Trolley bus driver: Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
Import export specialist in hardware, plumbing and heating equipment: Import export specialists in hardware, plumbing and heating equipment have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in beverages: Import export specialists in beverages have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in flowers and plants: Import export specialists in flowers and plants have and apply deep knowledge of import and export goods including customs clearance and documentation.
Mediator:
Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.
Import export manager in perfume and cosmetics: Import export managers in perfume and cosmetics install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in coffee, tea, cocoa and spices: Import export managers in coffee, tea, cocoa and spices install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in office furniture: Import export managers in office furniture install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in wood and construction materials: Import export managers in wood and construction materials install and maintain procedures for cross-border business, coordinating internal and external parties.
Secretary general: Secretaries general head international governmental or nongovernmental organisations. They supervise staff, direct policy and strategy development, and function as main representative of the organisation.
Import export manager in metals and metal ores: Import export managers in metals and metal ores install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist: Import export specialists have and apply deep knowledge of import and export goods including customs clearance and documentation. They declare goods that cross the border, inform customers about customs and give advice concerning disputes related to customs legislation. They prepare the documents needed and make sure they are delivered to customs. They check and process duty and make sure VAT payments are done as applicable.
Import export specialist in office furniture: Import export specialists in office furniture have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in watches and jewellery: Import export managers in watches and jewellery install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in household goods: Import export specialists in household goods have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in dairy products and edible oils: Import export managers in dairy products and edible oils install and maintain procedures for cross-border business, coordinating internal and external parties.
Ombudsman: Ombudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to come to a resolution beneficial to both parties. They advise on conflict resolution and offer support to clients. The claims are mostly against public institutions and authorities.
Import export manager in textiles and textile semi-finished and raw materials: Import export managers in textiles and textile semi-finished and raw materials install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in sugar, chocolate and sugar confectionery: Import export specialists in sugar, chocolate and sugar confectionery have and apply deep knowledge of import and export goods including customs clearance and documentation.
School bus attendant: School bus attendants monitor the activities on schoolbuses to ensure and supervise the students’ safety and good behaviour. They help children on and off the bus, support the driver and provide assistance in case of emergency.
Director of compliance and information security in gambling: Directors of compliance and information security in gambling follow the regulatory compliance for gambling and oversee Information Security to ensure secure and safe use of all information technology associated in gambling.
Import export manager in computers, computer peripheral equipment and software: Import export managers in computers, computer peripheral equipment and software install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in live animals: Import export specialists in live animals have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in computers, peripheral equipment and software: Import export specialists in computers, peripheral equipment and software have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in mining, construction and civil engineering machinery: Import export managers in mining, construction and civil engineering machinery install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in electronic and telecommunications equipment and parts: Import export managers in electronic and telecommunications equipment and parts install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in watches and jewellery: Import export specialists in watches and jewellery have and apply deep knowledge of import and export goods including customs clearance and documentation.
ICT project manager: ICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, perform risk analysis and quality management, and complete project closure reports.
Import export manager in office machinery and equipment: Import export managers in office machinery and equipment install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in agricultural machinery and equipment: Import export specialists in agricultural machinery and equipment have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in china and other glassware: Import export managers in china and other glassware install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in textile industry machinery: Import export managers in textile industry machinery install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in pharmaceutical goods: Import export specialists in pharmaceutical goods have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in furniture, carpets and lighting equipment: Import export specialists in furniture, carpets and lighting equipment have and apply deep knowledge of import and export goods including customs clearance and documentation.
Central bank governor: Central bank governors set the monetary and regulatory policy, determine interest rates, maintain price stability, control the national money supply and issuance and foreign exchange currency rates and gold reserves. They oversee and control the banking industry.
Import export manager in beverages: Import export managers in beverages install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in furniture, carpets and lighting equipment: Import export managers in furniture, carpets and lighting equipment install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in clothing and footwear: Import export specialists in clothing and footwear have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in sugar, chocolate and sugar confectionery: Import export managers in sugar, chocolate and sugar confectionery install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in household goods: Import export managers in household goods install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in fish, crustaceans and molluscs: Import export managers in fish, crustaceans and molluscs install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in live animals: Import export managers in live animals install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in machinery, industrial equipment, ships and aircraft: Import export specialists in machinery, industrial equiment, ships and aircraft have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in fish, crustaceans and molluscs: Import export specialists in fish, crustaceans and molluscs have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager: Import export managers install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in mining, construction, civil engineering machinery: Import export specialists in mining, construction, civil engineering machinery have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in machine tools: Import export managers in machine tools install and maintain procedures for cross-border business, coordinating internal and external parties.
Project manager: Project managers ensure that a project is completed on time, within budget, and that its objectives are met. They oversee the project, manage the team, ensure the most efficient resources are used and ensure that all parties involved are satisfied.
Import export specialist in office machinery and equipment: Import export specialists in office machinery and equipment have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in tobacco products: Import export managers in tobacco products install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in waste and scrap: Import export managers in waste and scrap install and maintain procedures for cross-border business, coordinating internal and external parties.
Consumer rights advisor: Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Import export manager in clothing and footwear: Import export managers in clothing and footwear install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in waste and scrap: Import export specialists in waste and scrap have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in electronic and telecommunications equipment: Import export specialists in electronic and telecommunications equipment have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in hides, skins and leather products: Import export managers in hides, skins and leather products install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in tobacco products: Import export specialists in tobacco products have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in pharmaceutical goods: Import export managers in pharmaceutical goods install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in fruit and vegetables: Import export managers in fruit and vegetables install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export manager in agricultural raw materials, seeds and animal feeds: Import export managers in agricultural raw materials, seeds and animal feeds install and maintain procedures for cross-border business, coordinating internal and external parties.
Import export specialist in china and other glassware: Import export specialists in china and other glassware have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in perfume and cosmetics: Import export specialists in perfume and cosmetics have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in textiles and textile semi-finished and raw materials: Import export specialists in textiles and textile semi-finished and raw materials have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in metals and metal ores: Import export specialists in metals and metal ores have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in electrical household appliances: Import export specialists in electrical household appliances have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in chemical products: Import export specialists in chemical products have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in electrical household appliances: Import export managers in electrical household appliances install and maintain procedures for cross-border business, coordinating internal and external parties.
Casino gaming manager: Casino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all gaming rules are followed, and monitor compliance with regulatory requirements, responsible for implementing the operational objectives of the business.
Import export specialist in machine tools: Import export specialists in machine tools have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in textile industry machinery: Import export specialists in textile industry machinery have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in coffee, tea, cocoa and spices: Import export specialists in coffee, tea, cocoa and spices have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in dairy products and edible oils: Import export specialists in dairy products and edible oils have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export specialist in hides, skins and leather products: Import export specialists in hides, skins and leather products have and apply deep knowledge of import and export goods including customs clearance and documentation.
Import export manager in chemical products: Import export managers in chemical products install and maintain procedures for cross-border business, coordinating internal and external parties.

Apply conflict management is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Auction house manager: Auction house managers are responsible for the staff and activities in an auction house. Moreover, they manage the finances and marketing aspects of the auction house.
Secretary of state: Secretaries of state assist heads of government departments, such as ministers, and aid in the supervision of proceedings in the department. They assist in the direction of policies, operations, and department staff, and perform planning, resource allocation, and decision-making duties.
Building caretaker: Building caretakers maintain and monitor the condition and security of buildings. They clean, assist with minor repairs and ensure that amenities such as heating and hot water are available to the residents. Building caretakers are responsible for the quality of buildings and also serve as a contact person for residents.
Ambassador: Ambassadors represent their own government in foreign countries for diplomatic and peace-keeping purposes. They deal with political negotiation between the country of origin and the country where they are stationed and ensure the protection of citizens from their home nation in the nation they are stationed. They facilitate communication between the two nations and perform advisory functions to the home government to help develop foreign policy.
Diplomat: Diplomats represent their home nation and government in international organisations. They negotiate with the organisation’s officials to ensure the home nation’s interests are protected, as well as facilitate productive and friendly communication between the home nation and the international organisation.
Foreclosure specialist: Foreclosure specialists revise documentation related to properties that are under foreclosure. They assist clients whose property has been reclaimed by banks due to non-payment of their mortgage by assessing the owner’s possibilities for saving the property.
Health and safety inspector: Health and safety inspectors investigate the implementation and application of labour standards and policies in a workplace. They advise employers as well as employees on the improvement of policy and legislation implementation, ensure that the law is adhered to, and that matters of equality and labour rights are respected. They write reports and communicate with authorities.
Enterprise architect: Enterprise architects balance technological opportunities with business requirements. They also maintain a holistic view of the organisation’s strategy, processes, information and ICT assets and link the business mission, strategy and processes to the ICT strategy.
Social security inspector: Social security inspectors investigate fraudulent activities in social security that affect workers’ rights. They audit and examine applications for benefits and investigate company actions based on employee complaints. Inspections include labour-related activities such as non-payment of wages or expenses. Social security inspectors ensure that employees are treated fairly and in accordance to laws. They record and make reports on their findings to ensure validity of the claims they are investigating.
Trade regional manager: Trade regional managers are responsible for activities and staff in an assigned region for a specific chain of stores.

Government minister: Government ministers function as decision-makers in national or regional governments, and head government ministries. They perform legislative duties and supervise the operation of their department.
Healthcare institution manager: Healthcare institution managers supervise the operations of healthcare institutions, such as hospitals, rehabilitation facilities, home care services and elderly care institutions to ensure the organisation meets requirements, the patients and residents are cared for, the organisation is maintained and the necessary equipment present. They also supervise the staff and ensure record maintenance.
Member of parliament: Members of parliament represent their political party’s interests in parliaments. They perform legislative duties, developing and proposing new laws, and communicate with government officials to assess current issues and government operations. They oversee the implementation of laws and policies and function as government representatives to the public to ensure transparency.
Cultural facilities manager: Cultural facilities managers direct the operations of facilities that provide cultural services such as theatre, movies and music. They plan and organise the daily operations of the related staff and facilities and ensure the organisation follows the latest developments in its field. They coordinate the different departments of the facility and manage the correct use of resources, policies and budgets.
Government planning inspector: Government planning inspectors monitor the development and implementation of government plans and policies, as well as processing planning and policy proposals, and performing inspections of planning procedures.
Helmsman: Helmsmen are members of the crew on the highest rank of the operational level on an inland vessel. They perform a variety of duties concerned with the operation and upkeep of deck department areas, the engine and other equipment, mooring and unmooring, as well as the steering of the ship as the main task.
Immigration policy officer: Immigration policy officers develop strategies for the integration of refugees and asylum seekers, and policies for the transit of people from one nation to another. They aim to improve international cooperation and communication on the subject of immigration, as well as efficiency of immigration and integration procedures.
Mayor: Mayors chair their jurisdiction’s council meetings and act as main supervisor of the local government’s administrative and operational policies. They also represent their jurisdiction in ceremonial and official events and promote activities and events. They, together with the council, hold the local or regional legislative power and oversee development and implementation of policies. They also supervise staff and perform administrative duties.
Store detective: Store detectives monitor the activities in the store in order to prevent and detect shoplifting. Once the individual is caught red-handed, they take all the legal measures, including announcing the police.
Senator: Senators perform legislative duties on a central government level, such as working on constitutional reforms, negotiating on bills of law, and settling conflicts between other governmental institutions.
International relations officer: International relations officers ensure the development of cooperation between international public organisations and governments. They facilitate communication between their organisation and foreign organisations and develop collaboration strategies, promoting a collaborative relationship beneficial for both parties.
Health and safety officer: Health and safety officers execute plans for the improvement of work environments and cultures. They assess risks and interview employees to ensure the work environment is compliant with health and safety rules, as well as ensuring the interaction within the workplace occurs in a positive and productive manner. If employed in a healthcare facility the health and safety officer has to investigate infections spreading across a facility and advice all employees how to combat and prevent infections. Furthermore health physics is applied at facilities where people are exposed to ionizing radiation such as nuclear power plants and research institutions.
Sport facility manager: Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensure it provides excellent customer service whilst achieving business, financial and operational targets.
Human rights officer: Human rights officers investigate and handle human rights violations, as well as develop plans to reduce violations and to ensure compliance to human rights legislation. They investigate complaints by examining information and interviewing victims and perpetrators, and communicate with organisations involved with human rights activities.
Ecologist: Ecologists carry out assessments of the health and distribution of organisms, namely people, plants, and animals, and the relationship between organisms and their environment. Ecologists usually have a specialisation area, e.g. freshwater, marine, terrestrial, fauna, and flora about which they conduct research and perform relating tasks. 
Political affairs officer: Political affairs officers analyse developments in foreign politics and other policy matters, monitor conflicts and consult on mediation measures, as well as other developmental strategies. They write reports to ensure communication with governmental bodies, and develop policies and implementation methods.
Equality and inclusion manager: Equality and inclusion managers develop policies to improve affirmative action, diversity and equality matters. They inform staff in corporations on the importance of the policies, and implementation and advise senior staff on corporate climate. They also perform guidance and support duties for employees.
Lawyer: Lawyers provide legal advice to clients and act on their behalf in legal proceedings and in compliance with the law. They research for, interpret and study cases to represent their clients in a variety of settings such as courts and administrative boards. They create arguments on behalf of their clients for lawsuits in different contexts with the aim of finding a legal remedy.
Security alarm investigator: Security alarm investigators respond to burglar alarm signals and investigate disturbances identified by the alarm system on the clients’ premises. They monitor security alarms and other surveillance devices and contact police in cases of trespassing.
Court enforcement officer: Court enforcement officers enforce orders of court judgements such as managing the recovery of money owed, seizing of goods, and selling goods in public auctions to obtain the money owed. They also send summons and arrest warrants to ensure attendance in court or other judicial procedures.
Casino pit boss: Casino pit bosses support the management team and are able to manage, inspect and deal with all gaming activities. They supervise the gaming floor operation, and are accountable for influencing the spend and income per head to achieve the required margin whilst ensuring that the highest standards of efficiency, security and signature service standards are achieved in accordance with all company procedures and current legislation.
Social services manager: Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are responsible for the implementation of legislation and policies relating to, for example, decisions about vulnerable people. They promote social work and social care values and ethics, equality and diversity, and relevant codes guiding practice. They are responsible for liaising with other professionals in criminal justice, education and health. They can be responsible for contributing to local and national policy development.
Security consultant: Security consultants provide security services to clients and individuals that help them preventing, planning and mitigating threats such as terrorism, espionage, theft, and violence to their organisation, including the buildings, operations, and employees. The services they provide depend on their clients’ security needs and requirements and may include services such as threat analysis, security risk management, security programme development.
Operations manager: Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Aviation safety officer: Aviation safety officers plan and develop safety procedures for aviation companies. They study safety regulations and restrictions relative to aviation company operations. Hence, they direct activities of personnel in order to safeguard the application of safety measures in compliance with regulations.
Policy officer: Policy officers research, analyse and develop policies in various public sectors, and shape and implement these policies to improve the existing regulation around the sector. They evaluate effects of existing policies and report findings to the government and members of the public. Policy officers work closely with partners, external organisations or other stakeholders and provide them with regular updates.
Provincial governor: Governors are the main legislators of a nation’s unit such as a state or province. They supervise staff, perform administrative and ceremonial duties, and function as the main representative for their governed region. They regulate local governments in their region.
Auctioneer: Auctioneers conduct auctions by accepting bids and declaring goods sold.
Software manager: Software managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of the different software solutions and projects implemented in the organisation.
Youth centre manager: Youth centre managers plan and supervise the operations of children and youth homes which provide care and counselling services. They assess the needs for youths in the community, develop and implement pedagogical methods, and develop programs for the improvement of youth care in the centre.
Human resources manager: Human resources managers plan, design and implement processes related to the human capital of companies. They develop programs for recruiting, interviewing, and selecting employees based on a previous assessment of the profile and skills required in the company. Moreover, they manage compensation and development programs for the company’s employees comprising trainings, skill assessment and yearly evaluations, promotion, expat programs, and general assurance of the well-being of the employees in the workplace.
Foreign affairs officer: Foreign affairs officers analyse foreign affairs policies and operations, and write reports outlining their analyses in a clear and comprehensible manner. They communicate with parties who benefit from their findings, and act as advisers in the development or implementation of or reporting on foreign policy. Foreign affairs officers may also perform administrative duties in the department, such as assisting with problems concerning passports and visas. They promote friendly and open communication between different nations’ governments and institutions.

References

1. Apply conflict management – ESCO