Social security inspector

Description

Social security inspectors investigate fraudulent activities in social security that affect workers’ rights. They audit and examine applications for benefits and investigate company actions based on employee complaints. Inspections include labour-related activities such as non-payment of wages or expenses. Social security inspectors ensure that employees are treated fairly and in accordance to laws. They record and make reports on their findings to ensure validity of the claims they are investigating.

Other titles

The following job titles also refer to social security inspector:

claims investigator
social security claims inspector
social security investigator
social security fraud investigator
social security fraud inspector
social service investigator
claimant fraud investigator
single fraud investigation service officer
local service fraud investigator
benefit fraud investigator
labour law inspector

Minimum qualifications

A bachelor’s degree in social sciences, lax, or any related field is generally the minimum required to work as a social security inspector.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Social security inspector is a Skill level 3 occupation.

Social security inspector career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to social security inspector.

health and safety inspector
social security officer
occupational health and safety inspector
weights and measures inspector
consumer rights advisor

Long term prospects

These occupations require some skills and knowledge of social security inspector. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of social security inspector with a significant experience and/or extensive training.

labour relations officer
government planning inspector
ombudsman
health and safety officer
equality and inclusion manager

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of social security inspector.

  • Government social security programmes: The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations in which they apply.
  • Audit techniques: The techniques and methods that support a systematic and independent examination of data, policies, operations and performances using computer-assisted audit tools and techniques (CAATs) such as spreadsheets, databases, statistical analysis and business intelligence software.
  • Employment law: The law which mediates the relationship between employees and employers. It concerns employees’ rights at work which are binding by the work contract.
  • Social security law: Legislation concerning the protection of individuals and the provision of aid and benefits, such as health insurance benefits, unemployment benefits, welfare programs and other government-provided social security.

Essential skills and competences

These skills are necessary for the role of social security inspector.

  • Protect client interests: Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.
  • Conduct workplace audits: Conduct work site audits and inspections in order to ensure compliance with rules and regulations.
  • Inspect government policy compliance: Inspect public and private organisations to ensure proper implementation and compliance with government policies which apply to the organisation.
  • Investigate social security applications: Investigate the eligibility of citizens applying for social security benefits by examining documents, interviewing the citizen, and researching the related legislation.
  • Protect employee rights: Assess and handle situations in which the rights set by legislation and corporate policy for employees may be breached and take the appropriate actions in order to protect the employees.
  • Identify policy breach: Identify instances of non-compliance to set plans and policies in an organisation, and take the appropriate course of action by issuing penalties and outlining the changes which need to be made.
  • Conduct research interview: Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.
  • Write inspection reports: Write the results and conclusions of the inspection in a clear and intelligible way. Log the inspection’s processes such as contact, outcome, and steps taken.
  • Present reports: Display results, statistics and conclusions to an audience in a transparent and straightforward way.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of social security inspector. However, mastering this knowledge allows you to have more opportunities for career development.

  • Public housing legislation: The regulations and legislation concerning the construction, maintenance and allocation of public housing facilities.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of social security inspector. However, mastering these skills and competences allows you to have more opportunities for career development.

  • Apply conflict management: Take ownership of the handling of all complaints and disputes showing empathy and understanding to achieve resolution. To be fully aware of all Social Responsibility protocols and procedures, and to be able to deal with a problem gambling situation in a professional manner with maturity and empathy.
  • Monitor regulations in social services: Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services.
  • Liaise with local authorities: Maintain the liaison and exchange of information with regional or local authorities.
  • Provide necessary documents: Provide access to and information on the necessary documentation the client needs to process, and inform on regulations concerning the procedures.
  • Gather feedback from employees: Communicate in an open and positive manner in order to assess levels of satisfaction with employees, their outlook on the work environment, and in order to identify problems and devise solutions.
  • Monitor company policy: Monitor the company’s policy and propose improvements to the company.
  • Show empathy: Show empathy in order to prevent any kind of symbolic violence and isolation and to guarantee a considerate attention to everyone. It should include a capacity to understand various verbal and non-verbal communication of sentiment and feeling.
  • Observe confidentiality: Observe the set of rules establishing the nondisclosure of information except to another authorised person.
  • Advise on conflict management: Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.
  • Provide legal advice: Provide advice to clients in order to ensure that their actions are compliant with the law, as well as most beneficial for their situation and specific case, such as providing information, documentation, or advice on the course of action for a client should they want to take legal action or legal action is taken against them.
  • Manage government policy implementation: Manage the operations of the implementation of new government policies or changes in existing policies on a national or regional level as well as the staff involved in the implementation procedure.
  • Implement strategic planning: Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

ISCO group and title

3353 – Government social benefits officials


References
  1. Social security inspector – ESCO
Last updated on December 27, 2022

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