Conduct research interview

Use professional researching and interviewing methods and techniques to gather relevant data, facts or information, to gain new insights and to fully comprehend the message of the interviewee.

skill/competence

cross-sector

Conduct research interview is an essential skill of the following occupations:

Social security inspector: Social security inspectors investigate fraudulent activities in social security that affect workers’ rights. They audit and examine applications for benefits and investigate company actions based on employee complaints. Inspections include labour-related activities such as non-payment of wages or expenses. Social security inspectors ensure that employees are treated fairly and in accordance to laws. They record and make reports on their findings to ensure validity of the claims they are investigating.
Police detective: Police detectives gather and compile evidence which assists them in the solution of crimes. They use investigative techniques to gather evidence, and interview all parties connected to their line of enquiry, and cooperate with other police department divisions to gather the evidence.
Marketeer: Marketing consultants advise companies in the development of marketing strategies for specific purposes. They can advise and develop strategies for the entry of a brand in the market, for the re-launch of a product, for the introduction of a new product, or for the positioning of a commercial image. They perform previous studies of the position of the company and perception of customers in order to define the marketing approach.
Intelligence officer: Intelligence officers develop and execute plans to gather information and intelligence. They investigate the lines of enquiry which would provide them with the necessary intelligence, and contact and interview people who may provide intelligence. They write reports on their results, and perform administrative duties to ensure records maintenance.
Social security officer: Social security officers advise clients on social security benefits and ensure they claim the benefits they are eligible for, as well as providing advice on promotions and other available support services such as employment benefits. They aid clients in applications for benefits such as sickness, maternity, pensions, invalidity, unemployment and family benefits. They investigate the client’s right to benefits by reviewing their case and researching legislation and the claim, and suggest an appropriate course of action. Social security advisers also determine the aspects of a specific benefit.
ICT accessibility tester: ICT accessibility testers evaluate websites, software applications, systems or user interface components with regards to friendliness, operability of the navigation and visibility to all types of users, especially including those with special needs or disabilities.
Genealogist: Genealogists trace history and lineages of families. The results of their effort are displayed in a table of the descent from person to person which forms a family tree or they are written as narratives. Genealogists use analysis of public records, informal interviews, genetic analysis, and other methods to gain input information.
ICT usability tester: ICT usability testers ensure compliance with requirements and strive for optimal usability within the software engineering cycle phases (analysis, design, implementation, and deployment). They also work closely with users (analysts) to research for and document user profiles, analyse tasks, workflows, and user scenarios.
Immigration officer: Immigration officers monitor the eligibility of people, food, electronic devices and merchandise entering a country via an entry point. They use surveillance methods and check identification and documents to ensure entry criteria and custom laws are complied with. They can also conduct interviews with prospective immigrants to verify eligibility and inspect cargo to identify and detect violations.
Occupational health and safety inspector: Occupational health and safety inspectors perform workplace audits to ensure compliance with government and environment legislation. They also investigate work accidents. Occupational health and safety inspectors interview employees to ensure the work environment is compliant with health and safety rules, inspect the physical work site and analyse legal paperwork.
ICT research consultant: ICT research consultants perform targeted ICT research and provide a final report to the client. They also use ICT tools to design questionnaires for surveys, analyse the results, write reports, present the results and make recommendations based on the research findings.
Private detective: Private detectives research and analyse information to uncover facts for personal, corporate or legal reasons, depending on their clients. They conduct surveillance activities, which includes taking photos, doing background checks and interviewing individuals. Private detectives may help in criminal and civil cases, child custody, financial fraud, on-line harassment and may search for missing people. They compile all the information into a file and hand it to their clients for further action.

Market research interviewer:
Market research interviewers strive to collect information on the perceptions, opinions, and preferences of customers in relation to commercial products or services. They use interview techniques to draw as much information as possible by contacting people via telephone calls, by approaching them face-to-face or by by virtual means. They pass this information to experts for drawing analysis.
Polygraph examiner: Polygraph examiners prepare individuals for polygraph testing, conduct the polygraph exam and interpret the results. They pay close attention to detail and use a range of instruments to monitor respiratory, sweat and cardiovascular responses to questions addressed during the process. Polygraph examiners write reports on the basis of the results and can provide courtroom testimony.
Human rights officer: Human rights officers investigate and handle human rights violations, as well as develop plans to reduce violations and to ensure compliance to human rights legislation. They investigate complaints by examining information and interviewing victims and perpetrators, and communicate with organisations involved with human rights activities.
Computer scientist: Computer scientists conduct research in computer and information science, directed toward greater knowledge and understanding of fundamental aspects of ICT phenomena. They write research reports and proposals. Computer scientists also invent and design new approaches to computing technology, find innovative uses for existing technology and studies and solve complex problems in computing.
User experience analyst: User experience analysts assess client interaction and experience and analyse users’ behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person’s perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.

Conduct research interview is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Field survey manager: Field survey managers organise and supervise investigations and surveys on the request of a sponsor. They monitor their implementation according to production requirements and lead a team of field investigators.
Police commissioner: Police commissioners supervise an entire police department by monitoring and regulating the administrative and operational activities of a police department, as well as developing policies and procedural methods. They are responsible for the cooperation between the various divisions in the department, and overseeing the employees’ performance.
Licensing officer: Licensing officers process licence applications and provide advice on licensing legislation. They also perform investigative duties to ensure the applicant is eligible for the requested licence, ensure licence fees are paid in a timely manner, and ensure compliance with legislation.
Mediator:
Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.
Healthcare inspector: Healthcare inspectors visit healthcare facilities to ensure proper care is given to all patients in accordance with legal requirements. They also inspect if equipment, processes and staff operate adequately to prevent the spreading of infections and diseases.
Market research analyst: Market research analysts collect the information gathered in the market research and study it to draw conclusions. They define the potential customers of a product, the target group and the way they can be reached. Market research analysts analyse the position of products in the market from different perspectives such as features, prices and competitors. They analyse cross selling and interdependencies between different products and their placement. Market research analysts prepare information helpful for the development of marketing strategies.
Research and development manager: Research and development managers coordinate the efforts of scientists, academical researchers, product developers, and market researchers towards the creation of new products, the improvement of current ones or other research activities, including scientific research. They manage and plan research and development activities of an organisation, specify goals and budget requirements and manage the staff.
Court jury coordinator: Court jury coordinators aid lawyers in the preparation of the trial by researching jury members. They aid in the development of trial strategies, analyse the jury’s behaviour during a trial, and advise lawyers on proceedings. They also assist in preparing witnesses and constructing arguments.
Health and safety officer: Health and safety officers execute plans for the improvement of work environments and cultures. They assess risks and interview employees to ensure the work environment is compliant with health and safety rules, as well as ensuring the interaction within the workplace occurs in a positive and productive manner. If employed in a healthcare facility the health and safety officer has to investigate infections spreading across a facility and advice all employees how to combat and prevent infections. Furthermore health physics is applied at facilities where people are exposed to ionizing radiation such as nuclear power plants and research institutions.
Intercultural communication consultant: Intercultural communication consultants specialise in social interaction between parties of different cultures, advise organisations on international interactions in order to optimise their performance, and facilitiate cooperation and positive interaction with organisations and individuals from other cultures.
Lawyer: Lawyers provide legal advice to clients and act on their behalf in legal proceedings and in compliance with the law. They research for, interpret and study cases to represent their clients in a variety of settings such as courts and administrative boards. They create arguments on behalf of their clients for lawsuits in different contexts with the aim of finding a legal remedy.
Thanatology researcher: Thanatology researchers study death and the dying in a variety of scientific fields such as psychology, sociology, physiology and anthropology. They contribute to the growth of knowledge on aspects of death such as the psychological phenomena the dying and those around them are experiencing.
ICT research manager: ICT research managers plan, manage and monitor research activities and evaluate emerging trends in the information and communication technology field to assess their relevance. They also design and oversee staff training on the use of new technology and recommend ways to implement new products and solutions that will maximise benefits for the organisation.
Customs and excise officer: Customs and excise officers approve or deny the passage of goods through customs barriers for international business and ensure compliance with consignment legislation. They facilitate communication between import and export trading institutions and government officials, and are responsible for taxation calculation and ensuring payment.
Prosecutor: Prosecutors represent governmental bodies and the general public in court cases against parties accused of illegal activity. They investigate the court cases by examining evidence, interviewing involved parties, and interpreting the law. They use the results of their investigation in order to present the case during court hearings, and to construct persuasive arguments in order to ensure the outcome is the most favourable for the parties they represent.
Airport security officer: Airport security officers interact with passengers to ensure smooth transition between areas of the airport, compliant with safety regulations. They perform searches of passengers, their ID and baggage in order to ensure safety and to prevent illegal activity.
Grants administrator: Grants administrators handle the pass-through track of grants, often given out by the government to the grant recipient. They prepare the paperwork such as the grant applications and give out the grants. They are also responsible to make sure that the grant recipient spends the money correctly according to the terms laid out.
Police inspector: Police inspectors coordinate and supervise a division in a police department. They ensure the division’s compliance with rules and regulations, and monitor the performance of personnel as well as assigning tasks to them. They perform administrative duties to ensure the maintenance of records and reports, and may also develop regulatory guidelines.

References

1. Conduct research interview – ESCO