Apply knowledge of human behaviour

Practice principles related to group behaviour, trends in society, and influence of societal dynamics.

administer knowledge of human behaviour
applying knowledge of human behaviour
apply the knowledge of human behaviour
utilise knowledge of human behaviour
implement knowledge of human behaviour
employ knowledge of human behaviour
apply a knowledge of human behaviour

skill/competence

cross-sector

Apply knowledge of human behaviour is an essential skill of the following occupations:

Criminologist: Criminologists study conditions pertaining to humans such as the social and psychological aspects that could lead them to commit criminal acts. They observe and analyse different factors ranging from behavioural conditions up to social background and environment of suspects in order to advise organisations on the prevention of crime.
Sociologist: Sociologists focus their research on explaining social behaviour and the way people have organised themselves as a society. They research and explain the way societies have evolved by describing their legal, political, and economic systems and their cultural expressions.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Mediator:
Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.
Employment agent: Employment agents work for employment services and agencies. They match job seekers with advertised job vacancies and provide advice on job search activities.
Behavioural scientist: Behavioural scientists research, observe and describe human behaviour in society. They draw conclusions on the motives that stir actions in humans, observe the various circumstances for different behaviours, and describe different personalities. They advise organisations and governmental institutions on this field. They may also analyse the behaviour of animals.
Intelligence officer: Intelligence officers develop and execute plans to gather information and intelligence. They investigate the lines of enquiry which would provide them with the necessary intelligence, and contact and interview people who may provide intelligence. They write reports on their results, and perform administrative duties to ensure records maintenance.
Prison instructor: Prison instructors educate legal offenders, including prisoners, on social rehabilitation and correctional behaviour. They assist prisoners in gaining skills which could facilitate their reintegration into society and increase their chances at finding employment after release. Prison instructors analyse the students’ individual learning needs, plan and prepare teaching materials and sessions and update their learning records. They also ensure the working area and materials are safe from danger and accounted for, and supervise the students at all times.
Ombudsman: Ombudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to come to a resolution beneficial to both parties. They advise on conflict resolution and offer support to clients. The claims are mostly against public institutions and authorities.
Probation officer: Probation officers supervise offenders after their release, or who were sentenced to penalties outside of incarceration. They write reports providing advice on the offender’s sentence and analysis concerning possibilities of reoffense. They aid the offenders during the rehabilitation and reintegration process and ensure the offenders carry out their community service sentence when necessary.
Juvenile correctional officer: Juvenile correctional officers monitor and provide security to juvenile offenders. They ensure the safety of the facility compliant with rules and regulations, compile reports on the daily activities as well as in the case of incidents, and report unusual activity. They also supervise rehabilitation procedures of the offenders.
Taxi driver: Taxi drivers operate a licensed private passenger transportation vehicle, looking after customers, taking fares and managing vehicle servicing.
Graphologist: Graphologists analyse written or printed materials in order to draw conclusions and evidence about traits, personality, abilities and authorship of the writer. They interpret letter forms, the fashion of writing, and patterns in the writing.
Weight loss consultant: Weight loss consultants assist clients in obtaining and maintaining a healthy lifestyle. They advise on how to lose weight by finding a balance between healthy food and exercise. Weight loss consultants set goals together with their clients and keep track of progress during weekly meetings. 
Court jury coordinator: Court jury coordinators aid lawyers in the preparation of the trial by researching jury members. They aid in the development of trial strategies, analyse the jury’s behaviour during a trial, and advise lawyers on proceedings. They also assist in preparing witnesses and constructing arguments.
Intercultural communication consultant: Intercultural communication consultants specialise in social interaction between parties of different cultures, advise organisations on international interactions in order to optimise their performance, and facilitiate cooperation and positive interaction with organisations and individuals from other cultures.
Criminal justice social worker: Criminal justice social workers tackle criminal behaviour and reduce risk of reoffending by promoting and establishing programs to prevent crime within communities. They assist in prosecutions and help to investigate criminal cases. They assist prisoners reinsert into the community after release from custody. They also support and supervise the offenders sentenced to community service and provide support to the victims and the people closely affected by the crime.
Community health worker: Community health workers provide advice and information about various health subjects to the community. They can assist with pre- and post-natal care, give nutritional advice and help individuals stop smoking. Community health workers develop health and prevention programmes.
Minister of religion: Ministers of religion lead religious organisations or communities, perform spiritual and religious ceremonies and provide spiritual guidance to members of a particular religious group. They may undertake missionary work, pastoral or preaching work, or work within a religious order or community, such as a monastery or convent. Ministers of religion perform duties such as leading worship services, giving religious education, officiating at funerals and marriages, counselling congregation members and offer a range of other community services, both in conjunction with the organisation they work for, and through their own personal day to day activities.

Apply knowledge of human behaviour is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Recruitment consultant: Recruitment consultants provide the suitable candidates to employers according to the specific job profile requested. They perform testing and interviewing with job seekers, shortlist few candidates to present to the employers and match candidates to appropriate jobs. Recruitment consultants maintain relationships with employers to offer their services on a more long-term basis.
Judge: Judges preside over, review and handle court cases, hearings, appeals and trials. They ensure that court procedures conform to conventional legal processes and review evidence and juries. Judges preside over cases involving such areas as crime, family issues, civil law, small claims and juvenile offenses.
Gambling manager: Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
Relocation officer: Relocation officers help businesses and organisations with the move of employees. They plan the whole move. Relocation officers advise on real estate. They plan moving services and look after the general well-being of the employees and their family.
Bingo caller: Bingo callers organise and run games of bingo in a bingo hall, social club or other entertainment facility. Main stage callers have knowledge of all relevant legislation governing the bingo operation and club rules regarding the playing of all variations of bingo.
 
Prison officer: Prison officers supervise inmates in a correctional facility and ensure the security and peace-keeping in the facility. They perform checks and searches to ensure compliance to regulations, monitor visitations and the activities of inmates as well as participate in programs of rehabilitation, and ensure records maintenance.
Supreme court judge: Supreme court judges preside in high courts, dealing with complex criminal and civil cases. They examine the case during trials in order to formulate a sentence or to direct a jury in reaching a conclusion, and decide on any punishments if an offending party is found guilty. They rule proceedings and ensure the trial is held in a fair manner compliant with legislation.
Gaming inspector: Gaming inspectors, have the ability to deal and inspect all the respective games and carry out all gaming operations to the highest possible standards of efficiency, security and customer service in accordance with company procedures and current legislation. Their responsibility is to oversee all the irrespective games played, and ensure that rules are adhered to and players don’t cheat. They are responsible for the maintenance of the equipment and handle all customer questions and complaints.
Police detective: Police detectives gather and compile evidence which assists them in the solution of crimes. They use investigative techniques to gather evidence, and interview all parties connected to their line of enquiry, and cooperate with other police department divisions to gather the evidence.
Political campaign officer: Political campaign officers provide support during political campaigns, advising the candidate and campaign management staff on campaign strategies and campaign staff coordination, as well as developing advertising and research strategies.
Social worker: Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Street warden: Street wardens patrol designated areas to ensure a sense of security with the public, and provide general support. They monitor suspicious behaviour and cooperate with the police and other local institutions to maintain the community’s safety and well-being, and enforce law and issue penalties when necessary.
Police officer: Police officers use investigation methods to prevent crime, to pursue and apprehend criminals, and protect the public from violent and criminal activities. They perform surveillance and patrol activities to prevent crimes and apprehend offenders. They provide support to victimised parties and the public at large, and fulfil administrative duties.
Educational researcher: Educational researches perform research in the area of education. They strive to broaden the knowledge on how education processes, educational systems, and individuals (teachers and learners) work. They foresee areas of improvements and develop plans for the implementation of innovations. They advise legislators and policy makers on educational issues and assist in the planning of educational policies.
Games development manager: Games development managers supervise and coordinate the creation, development, distribution, and selling of games. They communicate with manufacturers to ensure the production of games.
Immigration officer: Immigration officers monitor the eligibility of people, food, electronic devices and merchandise entering a country via an entry point. They use surveillance methods and check identification and documents to ensure entry criteria and custom laws are complied with. They can also conduct interviews with prospective immigrants to verify eligibility and inspect cargo to identify and detect violations.
Pastoral worker: Pastoral workers support religious communities. They provide spiritual education and guidance and implement programmes such as charity works and religious rites. Pastoral workers also assist ministers and help participants in the religious community with social, cultural or emotional problems.
Market research analyst: Market research analysts collect the information gathered in the market research and study it to draw conclusions. They define the potential customers of a product, the target group and the way they can be reached. Market research analysts analyse the position of products in the market from different perspectives such as features, prices and competitors. They analyse cross selling and interdependencies between different products and their placement. Market research analysts prepare information helpful for the development of marketing strategies.
Correctional services manager: Correctional services managers manage the operations of a correctional facility. They supervise personnel, develop and oversee correctional procedures, and ensure the operation is compliant with legal regulations. They perform administrative duties and facilitate cooperation with external institutions and staff providing aid to the facility.
Odds compiler: Odds compilers compile the odds in gambling. They are employed by a bookmaker, betting exchange, lotteries and digital/on-line as well as casinos who sets the odds for events (such as sporting outcomes) for customers to place bets on. Apart from pricing markets, they also engage in any activity regarding the trading aspects of gambling, such as monitoring customer accounts and the profitability of their operations. An odds compiler may be required to monitor the financial position the bookmaker is in and adjust their position (and odds) accordingly. They may also be consulted as to whether to accept a bet or not.
Betting manager: Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.
Lawyer: Lawyers provide legal advice to clients and act on their behalf in legal proceedings and in compliance with the law. They research for, interpret and study cases to represent their clients in a variety of settings such as courts and administrative boards. They create arguments on behalf of their clients for lawsuits in different contexts with the aim of finding a legal remedy.
Education inspector: Education inspectors visit schools to ensure that the staff perform their tasks compliant with educational rules and regulations, as well as overseeing that the school’s administration, premises, and equipment conform to regulations. They observe lessons and examine records to assess the school’s operation and write reports on their findings. They provide feedback and give advice on improvement, as well as report the results to higher officials. Sometimes they also prepare training courses and organize conferences that the subject teachers should attend.
Health and safety engineer: Health and safety engineers design objects and programs by combining engineering principles and health and safety requirements. They envision the protection and well-being of the people using designed objects or performing work under designed health and safety programs. They assess facilities and the risks that they might pose (e.g. contaminant materials, ergonomics, handling of dangerous substances, etc.) in order to design and improve health and safety measures.
Chaplain: Chaplains perform religious activities in secular institutions. They perform counselling services and provide spiritual and emotional support to the people in the institution, as well as cooperate with priests or other religious officials to support religious activities in the community.
Prosecutor: Prosecutors represent governmental bodies and the general public in court cases against parties accused of illegal activity. They investigate the court cases by examining evidence, interviewing involved parties, and interpreting the law. They use the results of their investigation in order to present the case during court hearings, and to construct persuasive arguments in order to ensure the outcome is the most favourable for the parties they represent.
Airport security officer: Airport security officers interact with passengers to ensure smooth transition between areas of the airport, compliant with safety regulations. They perform searches of passengers, their ID and baggage in order to ensure safety and to prevent illegal activity.
Civil enforcement officer: Civil enforcement officers patrol the streets to enforce parking restrictions, ensure a free flow of traffic is maintained, ensure the safety of pedestrians, and ensure traffic and parking laws are complied with. They aid with the combating of crime and crime reduction by providing assistance during incidents and providing patrol services.
Police inspector: Police inspectors coordinate and supervise a division in a police department. They ensure the division’s compliance with rules and regulations, and monitor the performance of personnel as well as assigning tasks to them. They perform administrative duties to ensure the maintenance of records and reports, and may also develop regulatory guidelines.
Human resources officer: Human resources officers develop and implement strategies that help their employers select and retain appropriately qualified staff within that business sector. They recruit staff, prepare job advertisements, interview and short-list people, negotiate with employment agencies, and set up working conditions. Human resources officers also administer the payroll, review salaries and advise on remuneration benefits and employment law. They arrange for training opportunities to enhance employees’ performance.
Human resources assistant: Human resources assistants provide support in all the processes and efforts carried by human resources managers. They help in the preparation of recruitment processes by scanning CVs and narrowing the selection to the most suitable candidates. They perform administrative tasks, prepare communications and letters, and perform the tabulation of the surveys and assessments carried out by the department.
Employment and vocational integration consultant: Employment and vocational integration consultants offer assistance to unemployed individuals in finding jobs or vocational training opportunities, according to their educational or professional background and experience.They advise them on how to market their skills in the job-hunting process. Employment and vocational integration consultants help job-seekers write CVs and cover letters, prepare for a job interview and indicate where to search for new job or training opportunities.
Tote operator: Tote operators run the day-to-day functions of the tote operation at a horse race track, such as tote system data entry and verification, prepare the reports for the racetrack office, assist the forwarding of company equipment and spare parts. They maintain, operate and troubleshoot tote boards and auxiliary odds boards. They operate the communication tools used at the racetrack. They install, tear down and maintain equipment.
Justice of the peace: Justices of the peace deal with small claims and disputes, and minor offences. They ensure the keeping of the peace within their jurisdiction, and provide mediation between disputing parties.
Dating service consultant: Dating service consultants provide support to clients in searching and finding a partner and setting up the date. They provide personalised advice to help clients meet their dating objectives. They also work in the virtual environment where they assist the online users in managing personal profiles, sending messages, and making connections.
Gaming dealer: Gaming dealers operate table games. They stand behind the game table and operate games of chance by dispensing the appropriate number of cards to players, or operating other gaming equipment. They also distribute winnings, or collect players’ money or chips.

References

1. Apply knowledge of human behaviour – ESCO