Description
Gaming inspectors can deal with and inspect all the respective games and carry out all gaming operations to the highest possible standards of efficiency, security, and customer service under company procedures and current legislation. Their responsibility is to oversee all the irrespective games played and ensure that rules are adhered to, and players don’t cheat. They are responsible for the equipment’s maintenance and handling all customer questions and complaints.
Duties
A gaming inspector typically does the following duties:
- Observes and verifies that rules of the table games are adhered to by casino employees and patrons.
- Observes and ensures that regulations are being followed in the cage, count room, and surveillance operations.
- Observes and ensures that the table drop is appropriately done and drop boxes are transported safely to the count room.
- Observes and ensures that the table games’ soft count is correctly accounted for.
- Verifies table inventory discrepancies over one hundred dollars.
- Inspects table game equipment and reserves; approves use before being used on the casino gaming floor.
- Checks that gaming facility employees possess valid licenses and display badges properly.
- Documents patron complaints and disputes regarding application of rules and operation of games not resolved by casino staff.
- Reviews gaming facility self-reports of regulatory violations.
- Interprets and applies applicable laws, rules, regulations, standards, policies, and procedures.
- Maintains and updates records and logs and prepares a variety of reports.
Other titles
The following job titles also refer to gaming inspector:
gambling supervisor
gambling inspector
gaming investigator
gambling investigator
Minimum qualifications
A high school diploma or equivalent is generally the minimum required to work as a gaming inspector. Depending on the jurisdiction, candidates for this role must be either 18 or 21 years old, the age of majority. Some employers may require a drug test, a background check, a driver’s license, or all three.
ISCO skill level
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
- the nature of the work performed in an occupation in relation to the characteristic tasks and duties
- the level of formal education required for competent performance of the tasks and duties involved and
- the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Gaming inspector is a Skill level 3 occupation.
Gaming inspector career path
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These occupations, although different, require a lot of knowledge and skills similar to gaming inspector.
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Long term prospects
These occupations require some skills and knowledge of gaming inspector. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of gaming inspector with a significant experience and/or extensive training.
gambling, betting, and lottery game developer
gambling, betting, and lottery games designer
gambling, betting, and lottery quality assurance engineer
games development manager
director of compliance and information security in gambling
Essential knowledge and skills
Essential knowledge
This knowledge should be acquired through learning to fulfill the role of gaming inspector.
- Legal standards in gambling: The legal requirements, rules and limitations in gambling and betting activities.
- Games rules: Set of principles and rules that govern a game
- Casino game rules: The rules and principles that govern the different games played within a casino.
- Responsible gambling: The proper behaviour when participating in a gambling game such as how to be aware of others people’s reactions and why people act and react as they do.
- Assertiveness: The quality of being self-assured and confident without being aggressive
- Company policies: The set of rules that govern the activity of a company.
Essential skills and competences
These skills are necessary for the role of gaming inspector.
- Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Train dealers: Instruct and teach new dealers about the description of their job and introduce them to the team.
- Follow ethical code of conduct of gambling: Follow the rules and ethical code used in gambling, betting and lottery. Keep the entertainment of players in mind.
- Demonstrate games: Explain and demonstrate games and game rules to new players/visitors.
- Adapt to changing situations: Change approach to situations based on unexpected and sudden changes in people’s needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.
- Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to products and services.
- Deal with public: To adopt a pleasant, professional and positive manner with all customers, anticipating their needs and passing customer complaints to a member of the management team (if necessary) in a calm, professional and non-confrontational manner.
- Report gaming incidents: Report accordingly about incidents during gambling, betting and lottery games.
- Supervise game operations: Circulate between gaming tables watching the games to ensure that operations are conducted properly. Note irregularities and malfunctions, ensure that dealers follow house rules and that players don’t cheat.
- Maintain gaming equipment: Maintenance of gaming tools, equipment and supplies.
- Show good manners with players: Be polite and show good manners towards players, bystanders and other audience.
- Control games: Be fully aware of table action, taking control of games to ensure smooth running and appropriate speed, prioritising attention according to the experience of the dealer and the level of the action.
- Conduct gambling games: To be technically competent in dealing with all games within the casino; to carry out all Gaming operations, including table administration, opening and closing procedures and the soft count operation and be competent with the required standard and in line with requisite regulations.
- Supervise staff: Oversee the selection, training, performance and motivation of staff.
- Staff game shifts: Monitor staffing levels to ensure that all games and tables are adequately staffed for every shift.
Optional knowledge and skills
Optional knowledge
This knowledge is sometimes, but not always, required for the role of gaming inspector. However, mastering this knowledge allows you to have more opportunities for career development.
- Quality standards: The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Optional skills and competences
These skills and competences are sometimes, but not always, required for the role of gaming inspector. However, mastering these skills and competences allows you to have more opportunities for career development.
- Perform multiple tasks at the same time: Execute multiple tasks at the same time, being aware of key priorities.
- Apply gaming psychology: Employ human psychology principles for gaming development strategies in order to create appealing games.
- Apply knowledge of human behaviour: Practice principles related to group behaviour, trends in society, and influence of societal dynamics.
- Respect cultural preferences: Recognise different cultural preferences when creating products and concepts in order to avoid giving insult to certain people. Try to reach as broad an audience possible.
- Manage personal professional development: Take responsibility for lifelong learning and continuous professional development. Engage in learning to support and update professional competence. Identify priority areas for professional development based on reflection about own practice and through contact with peers and stakeholders.
- Operate games: Acknowledge and greet all customers to the gaming tables, be fully conversant with the rules and company procedures of all games within the casino; give clear and confident commentary throughout all games and maintain the required level of table security, ensuring that any problems are brought to the attention of the table inspector; control games by pacing them accordingly with regard to โchipโ volume and customer and business needs; demonstrate awareness of customers and their mode of play, responding to their requests where appropriate; explain fully the rules of games to customers, recognising when customers require help and provide assistance in a positive manner.
- Adapt developed game to the market: Follow gaming trends in order to adjust the development of new games to the current needs of the market.
ISCO group and title
3359 – Regulatory government associate professionals not elsewhere classified
References
- Gaming inspector – ESCO
- Featured image: By Downtowngal – Own work, CC BY-SA 3.0