Operate games

Acknowledge and greet all customers to the gaming tables, be fully conversant with the rules and company procedures of all games within the casino; give clear and confident commentary throughout all games and maintain the required level of table security, ensuring that any problems are brought to the attention of the table inspector; control games by pacing them accordingly with regard to ‘chip’ volume and customer and business needs; demonstrate awareness of customers and their mode of play, responding to their requests where appropriate; explain fully the rules of games to customers, recognising when customers require help and provide assistance in a positive manner.

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• Ensure compliance with gaming laws
• Communicate with customers
• Show good manners with players
• Manage personal professional development
• Follow ethical code of conduct of gambling
• Conduct gambling games
• Adapt to changing situations
• Identify customer’s needs
• Casino game rules
• Apply gaming psychology
• Responsible gambling
• Deal with public
• Apply knowledge of human behaviour