Assist customers

Description

Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.

Alternative labels

facilitate customers
aid customers
support customers
help customers
assist a customer
customers assistance
assisting customers

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Assist customers is an essential skill of the following occupations:

Rental service representative in machinery, equipment and tangible goods: Rental service representatives in other machinery, equipment and tangible goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Head chef: Head chefs manage the kitchen to oversee the preparation, cooking and service of food.
Promotions demonstrator: Promotions demonstrators proactively seek out and engage with new potential clients. They provide product specific advice and demonstrate promotional goods or services.
Gambling manager: Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
Bookmaker: Bookmakers (also often called ‘bookies’, or ‘turf accountants’) take bets on sports games and other events at agreed upon odds, they calculate odds and pay out winnings. They are responsible for the risk management.
Rental service representative in personal and household goods: Rental service representatives in personal and household goods are in charge of renting out equipment and determining specific periods of usage. Personal and household goods are all goods use within households, such as bedroom furniture and linen and kitchen furniture, machinery and materials. Rental service representatives in personal and household goods document transactions, insurances and payments.
Equine dental technician: Equine dental technicians provide routine equine dental care, using appropriate equipment in accordance with national legislation.

Car leasing agent: Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transactions, insurances and instalments.
Rental service representative: Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Performance rental technician: Performance rental technicians manage technical equipment at concerts and other big events.
Sommelier: Sommeliers stock, prepare, advise on and serve wine and other alcoholic beverages.
Rental service representative in water transport equipment: Rental service representatives in water transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Rental service representative in office machinery and equipment: Rental service representatives in office machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Rental service representative in air transport equipment: Rental service representatives in air transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Post office counter clerk: Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
Betting manager: Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.
Rental service representative in construction and civil engineering machinery: Rental service representatives in construction and civil engineering machinery are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Restaurant host/restaurant hostess: Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
Rental service representative in trucks: Rental service representatives in trucks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Head sommelier: Head sommeliers manage the ordering, preparing and servicing of wine and other related beverages in a hospitality service unit.
Rental service representative in recreational and sports goods: Rental service representatives in recreational and sports goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Door to door seller: Door to door sellers sell goods and services door to door.
Hawker: Hawkers sell goods and services on established routes, street and market locations.
Rental service representative in agricultural machinery and equipment: Rental service representatives in agricultural machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Market vendor: Market vendors sell products such as fruit, vegetables and household products on organised outdoor or indoor market places. They use sales techniques to recommend their goods to passersby.
Club host/club hostess: Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Personal stylist: Personal stylists assist their clients in making fashion choices. They advise on the latest fashion trends in clothing, jewellery and accessories and help their clients choose the right outfit, depending on the type of social event, their tastes and body types. Personal stylists teach their clients how to make decisions regarding their overall appearance and image.
Waiter/waitress: Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, serving food or beverages and taking payments.
Rental service representative in video tapes and disks: Rental service representatives in video tapes and disks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Laundromat attendant: Laundromat attendants assist the customers of self-servicing laundries with issues related to coin-machines, dryers or vending machines. They maintain the general cleanliness of the laundry.
Cocktail bartender: Cocktail bartenders perform expert mixing of alcoholic and non-alcoholic cocktails.
Street food vendor: Street food vendors sell food preparations, dishes and products on organised outdoor or indoor market places, or on the streets. They prepare the food in their stalls. Street food vendors use sales techniques to recommend their products to passers-by.
Rental service representative in cars and light motor vehicles: Rental service representatives in cars and light motor vehicles are in charge of renting out vehicles and determining specific periods of usage. They document transactions, insurances and payments.
Personal shopper: Personal shoppers assist their individual clients in selecting and buying clothing items and other goods such as gifts, according to their personal tastes, desires and style.

Optional skill

Assist customers is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Telecommunications technician: Telecommunications technicians install, test, maintain and troubleshoot telecommunications systems. They repair or replace defective devices and equipment and maintain a safe working environment and a complete inventory of supplies. They also provide user or customer assistance.
 
Chef: Chefs are culinary professionals with a flair for creativity and innovation to provide a unique gastronomic experience.
Gunsmith: Gunsmiths modify and repair metal fabricated firearms for special costumer specifications. They use machines and hand tools such as planers, grinders and millers to alter and restore guns, and they may also apply engravings, carvings and other decorative finishing touches to the otherwise finished product.
Sports equipment repair technician: Sports equipment repair technicians maintain and repair recreational sports equipment such as tennis rackets, archery tools and camping equipment. They use specialised hand tools or mechanical tools to restore damaged parts.
Bicycle mechanic: Bicycle mechanics maintain and repair a variety of bicycle models and component parts. They may perform customized alterations, according to their client’s preferences.
Specialised seller: Specialised sellers sell goods in specialised shops.
Animal groomer: Animal groomers are in charge of grooming a range of animals, using the correct equipment, materials and methods. It includes use of appropriate and safe handling techniques and the promotion of good hygiene, health and welfare of the animal. 

Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Recreational facilities manager: Recreational facilities managers direct the operations of facilities that provide recreational services such as gardens, spas, zoos, gambling and lottery facilities. They plan and organise the daily operations of the related staff and facilities and ensure the organisation follows the latest developments in its field. They coordinate the different departments of the facility and manage the correct use of resources and budgets.

Desktop publisher: Desktop publishers are responsible for the layout of publications. They use computer software to arrange texts, photographs and other materials in a pleasing and readable finished product.
Animal shelter worker: Animal shelter workers provide animal care routine services at the animal shelter. They receive animals brought to the shelter, respond to calls about lost or injured animals, nurse animals, clean cages, handle papers for adoption of animals, transport animals to the veterinarian and maintain database with the animals present in the shelter.
Power tool repair technician: Power tool repair technicians identify defects and repair electrically powered tools such as drills, chainsaws, lawn mowers and grinding machines. They disassemble, test and replace defective parts in tools. Power tools repair technicians advise customers on maintenance products and methods for their equipment. They may sell such products.
Pastry chef: Pastry chefs are responsible for preparing, cooking and presenting desserts, sweet products and bakery products.
Head pastry chef: Head pastry chefs manage pastry staff and ensure the preparation, cooking and presentation of desserts, sweet products and pastry products. 
Mobile devices technician: Mobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, including warranties and after-sale services.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
Mobile phone repair technician: Mobile phone repair technicians run tests to assess the mobile phones’ functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.
Consumer electronics repair technician: Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers’ instructions and conduct the necessary repairs or replacements.

 


 

References

  1. Assist customers – ESCO

 

Last updated on September 20, 2022