Student financial support coordinator

Student financial support coordinators assist students and education administrators in the management of tuition fees and student loans. They advise on and determine the amounts and the eligibility of student loans, advise students on available, suitable loans and liaise with outside loans sources, such as banks, to facilitate the student loan process. They make professional judgement decisions concerning students’ eligibility for financial aid and may set up counsel meetings including the student’s parents to discuss financial support issues and solutions.

The following job titles also refer to student financial support coordinator:

financial aid coordinator
student financial support services coordinator
student finance officer
coordinator of student financial support services
financial support coordinator
financial support officer
coordinator of student financial support

A bachelor’s degree is generally required to work as a student financial support coordinator.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Student financial support coordinator is a Skill level 3 occupation.

These occupations, although different, require a lot of knowledge and skills similar to student financial support coordinator.

bank account manager
education administrator
securities broker
financial broker
mortgage broker

These occupations require some skills and knowledge of student financial support coordinator. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of student financial support coordinator with a significant experience and/or extensive training.

admissions coordinator
actuarial consultant
bankruptcy trustee
headteacher
personal trust officer

This knowledge should be acquired through learning to fulfill the role of student financial support coordinator.

• Customer service: Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer’s or service user’s satisfaction.
• Student financial aid programmes: The different financial support services offered to students by the government, private organisations or the attended school such as tax benefits, loans or grants.

These skills are necessary for the role of student financial support coordinator.

• Provide education management support: Support the management of an education institution by directly assisting in the managerial duties or by providing information and guidance from your area of expertise to simplify the managerial tasks.
• Decide on loan applications: Take into account the risk assessment and analysis and perform the final reviewing of the loan application in order to approve or deny the loan, and set in motion the necessary procedures following the decision.
• Assist in loan applications: Assist clients with filling out and managing their applications for loans by providing them with practical assistance, such as provision of relevant documentation and instruction on the process, and other advice such as any arguments they could bring forward to the lending organisation in order to secure the loan.
• Provide support in financial calculation: Provide colleagues, clients or other parties with financial support for complex files or calculations.
• Obtain financial information: Gather information on securities, market conditions, governmental regulations and the financial situation, goals and needs of clients or companies.
• Advise on financial matters: Consult, advise, and propose solutions with regards to financial management such as acquiring new assets, incurring in investments, and tax efficiency methods.
• Provide information on education financing: Provide information to parents and students concerning tuition fees, student loans and financial support services.
• Negotiate loan agreements: Negotiate with banking professionals or other parties functioning as lenders in order to negotiate the interest rates and other aspects of the loan contract in order to obtain the most beneficial agreement for the borrower.
• Provide financial product information: Give the customer or client information about financial products, the financial market, insurances, loans or other types of financial data.

This knowledge is sometimes, but not always, required for the role of student financial support coordinator. However, mastering this knowledge allows you to have more opportunities for career development.

• Education law: The area of law and legislation that concerns education policies and the people working in the sector in an (inter)national context, such as teachers, students, and administrators.
• Primary school procedures: The inner workings of a primary school, such as the structure of the relevant education support and management, the policies, and the regulations.
• Electronic communication: Data communication performed through digital means such as computers, telephone or e-mail.
• Accounting: The documentation and processing of data regarding financial activities.
• Kindergarten school procedures: The inner workings of a kindergarten, such as the structure of the relevant education support and management, policies, and regulations.
• Education administration: The processes related to the administrative areas of an education institution, its director, employees, and students.

These skills and competences are sometimes, but not always, required for the role of student financial support coordinator. However, mastering these skills and competences allows you to have more opportunities for career development.

• Produce statistical financial records: Review and analyse individual and company financial data in order to produce statistical reports or records.
• Analyse loans: Examine and analyse the loans provided to organisations and individuals through different forms of credit such as overdraft protection, export packing credit, term loan, and purchase of commercial bills.
• Provide information on school services: Present information on the educational and support services of a school or university to students and their parents, such as career guidance services or offered courses.
• Protect client interests: Protect the interests and needs of a client by taking necessary actions, and researching all possibilities, to ensure that the client obtains their favoured outcome.
• Create a financial plan: Develop a financial plan according to financial and client regulations, including an investor profile, financial advice, and negotiation and transaction plans.
• Communicate with banking professionals: Communicate with professionals in the field of banking in order to obtain information on a specific financial case or project for personal or business purposes, or on behalf of a client.
• Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
• Prepare loan contracts: Compose loan contracts; understand and implement accompanying insurance conditions.
• Apply technical communication skills: Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
• Secondary school procedures: The inner workings of a secondary school, such as the structure of the relevant education support and management, the policies, and the regulations.

3312 – Credit and loans officers

---

References

1. Student financial support coordinator – ESCO