Customer service

Essential for

• Spa manager
  Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performanc…
• Membership administrator
  Membership administrators ensure an effective membership administration, documentation and communication. They support the membership sales process, the current membership enquirie…
• Customer service representative
  Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
• Chemical application specialist
  Chemical application specialists develop chemical products according to the needs and expectations of the clients. They conduct the development of formulas and processes of formula…
• Foster care support worker
  Foster care support workers assist and support mentally or physically abused children to be legally separated from their parents. They help them to recover by placing them in appro…
• Bed and breakfast operator
  Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests' needs are met. Duties A bed and breakfast operator typically d…
• Financial planner
  A financial planner or personal financial planner helps others with their financial issues and planning such as retirement, investments and insurance. They strategise according to …
• Child welfare worker
  Child welfare workers provide early intervention and support to children and their families in order to improve their social and psychological functioning. They aim to maximise the…
• Cashier
  Cashiers scan items, ensure that prices are quantities are correct, and collect payments. They also assist customers by explaining or recommending items, answering questions, and p…
• Sales account manager
  Sales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products…
• Bank teller
  Bank tellers deal most frequently with customers of the bank. They promote the banks products and services, and provide information about the customers personal accounts and relate…
• Beauty salon manager
  Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon …
• Front line medical receptionist
  Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the sup…
• Child day care worker
  Child day care workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximise family's well-bei…
• Laundry and dry cleaning manager
  Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, ord…
• Lottery manager
  Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They rev…
• Membership manager
  Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop mar…
• Family support worker
  Family support workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, mari…
• Beauty vocational teacher
  Beauty vocational teachers instruct students in their specialised field of study, beauty, which is predominantly practical in nature. They provide theoretical instruction in serv…
• Residential childcare worker
  Residential childcare workers counsel and support children who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living env…
• Travel and tourism vocational teacher
  Travel and tourism vocational teachers instruct students in their specialised field of study, travel and tourism, which is predominantly practical in nature. They provide theoretic…
• Housing support worker
  Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or…
• Residential home older adult care worker
  Residential home older adult care workers counsel and support the elderly who have physical or mental disabilities. They monitor their progress and provide them with care in a posi…
• Education administrator
  Education administrators organise and manage the administration, support systems and (student) activities of an educational institution. They perform a range of administrative, sec…
• Mental health support worker
  Mental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor their clients…
• Garage manager
  Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients. Other titles The following job titles a…
• Public housing manager
  Public housing managers develop strategies for the improvement of housing policy in a community, as well as providing social housing to those in need. They identify housing needs a…
• Rescue centre manager
  Rescue centre managers supervise operations of a rescue centre, performing administrative duties and supervision of staff. They ensure that the centre operates according to policie…
• Residential home young people care worker
  Residential home young people care workers provide assistance and support to young people who face complex emotional needs expressed in challenging behaviours. They support youn…
• Chiropractic assistant
  Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropra…
• Post office counter clerk
  Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial produ…
• Residential home adult care worker
  Residential home adult care workers counsel and support vulnerable adults with physical or mental disabilities or addiction issues. They monitor their progress and provide them wit…
• Betting manager
  Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out ca…
• Social care worker
  Social care workers provide support and help people with care services. They help people to live full and valued lives in the community. They assist babies, young children, adolesc…
• Real estate agent
  Real estate agents administer the sales or letting process of residential, commercial properties or land on behalf of their clients. They investigate the property's condition and a…
• Hairdressing vocational teacher
  Hairdressing vocational teachers instruct students in their specialised field of study, hairdressing, which is predominantly practical in nature. They provide theoretical instructi…
• After-sales service technician
  An After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
• Disability support worker
  Disability support workers provide personal assistance and support to individuals of all ages with disability conditions, either intellectual or physical disabilities. They work wi…
• Customer contact centre information clerk
  Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation'…
• Foreign exchange cashier
  Foreign exchange cashiers process cash transactions from clients in national and foreign currencies. They provide information on the conditions and exchange rates for buying and se…
• Service manager
  Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
• Tanning consultant
  Tanning consultants assist clients with their tanning needs. They offer advice on purchases and treatments in solariums and tanning salons. Other titles The following job titles al…
• Social services manager
  Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are…
• Student financial support coordinator
  Student financial support coordinators assist students and education administrators in the management of tuition fees and student loans. They advise on and determine the amounts an…
• Property assistant
  Property assistants perform several duties including administrative tasks in the real estate sector. They provide clients with financial information about properties and advise the…
• Adult community care worker
  Adult community care workers perform assessment and care management of communities of adults who live with physical impairments or convalescing states. They aim to improve their li…
• Consumer rights advisor
  Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchasing products or services. They monitor organisations …
• Relationship banking manager
  Relationship banking managers retain and expand existing and prospective customer relationships. They use cross-selling techniques to advise and sell various banking and financial …
• Call centre manager
  Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react…
• Elderly home manager
  Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing.…
• Youth centre manager
  Youth centre managers plan and supervise the operations of children and youth homes which provide care and counselling services. They assess the needs for youths in the community, …
• Receptionist
  Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the …
• Child day care centre manager
  Child day care centre managers provide social services to children and their families. They supervise and support child care workers and manage the childcare facilities. Child day …
• Investment clerk
  Investment clerks assist with the administration of investments such as stocks, bonds or other securities and perform general clerical duties in the investment sector of a financia…

Optional for

• Maritime instructor
  Maritime instructors teach all those occupationally piloting a boat or a ship, such as skippers and ship captains, how to operate their inland water boats or maritime ships accordi…
• Green coffee buyer
  Green coffee buyers purchase green coffee beans from producers all around the world commissioned by coffee roasters. They have a deep knowledge of the process of coffee from the…
• Corporate trainer
  A corporate trainer is a skilled professional who specializes in delivering effective training and development programs to employees within an organization. Corporate trainers play…
• Doctors’ surgery assistant
  Doctors' surgery assistants support doctors of medicine in medical measures, in performing simple support activities during medical procedures, standardised diagnostic programmes a…
• Quality services manager
  Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service…
• Medical records clerk
  Medical records clerks organise, keep up-to-date and archive patients` records for medical staff availability. They transfer medical information from a patient's paper records to a…
• Public speaking coach
  Public speaking coaches provide, often private, instruction to clients in theory and techniques on how to improve their public speaking skills. They identify each client's strength…
• Motorcycle instructor
  Motorcycle instructors teach people the theory and practice of how to operate a motorcycle safely and according to regulations. They assist students in developing the skills needed…
• Vessel steering instructor
  Vessel steering instructors teach people the theory and practice of how to operate a vessel safely and according to regulations. They assist students in developing the skills neede…
• Commercial director
  Commercial directors are responsible for the income generation for the commercial sector of their company. They manage several commercial tasks such as setting targets, overseeing …
• Academic support officer
  Academic support officers provide assistance to students with learning problems and act as the main point of contact for these students. They make sure extra tuition and educationa…
• Food service vocational teacher
  Food service vocational teachers for food service instruct students in their specialised field of study, food service, which is predominantly practical in nature. They provide theo…
• Occupational driving instructor
  Occupational driving instructors teach occupational drivers how to operate their vehicles according to driving regulations. They teach their students theory and techniques on how t…
• Business administration vocational teacher
  Business administration vocational teachers for business administration instruct students in their specialised field of study, business administration, which is predominantly pract…
• Network marketer
  Network marketers, also known as multi-level marketers or MLM professionals, are individuals who promote and sell products or services through a network of distributors or sales re…
• Bus driving instructor
  Bus driving instructors teach people the theory and practice of how to operate a bus safely and according to regulations. They assist students in developing the skills needed to…
• Swimming facility attendant
  Swimming facility attendants handle the daily activities of a swimming facility such as a swimming pool, beach and lake. They clean the facility, maintain a good attitude towards t…
• Call centre quality auditor
  Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the e…
• Sales support assistant
  Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifyi…
• Bank account manager
  Bank account managers advise prospective clients on the type of banking accounts suitable for their needs. They work with clients to set up the bank account and remain their…
• Market research analyst
  Market research analysts collect the information gathered in the market research and study it to draw conclusions. They define the potential customers of a product, the target grou…
• Emergency medical dispatcher
  Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nea…
• Occupational railway instructor
  Occupational railway instructors teach future occupational drivers of railway transportation, such as train, tram, metro and trolley drivers how to operate their railway vehicle ac…
• Admissions coordinator
  Admissions coordinators are in charge of the students' applications and admissions to a (private) school, college or university. They asses possible future students' qualifications…
• Ground steward/ground stewardess
  Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets an…
• Sales processor
  Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address mi…
• Legislative drafter
  Legislative drafters research pieces of legislations and edit them in order to make them stronger and more clear. Rarely they also add new ideas which have never been incorporated……
• Vocational teacher
  Vocational teachers instruct students in their specialised field of study, which is predominantly practical in nature. They provide theoretical instruction in service of the practi…
• Auxiliary nursing and midwifery vocational teacher
  Auxiliary nursing and midwifery vocational teachers instruct students in their specialised field of study, auxiliary nursing and midwifery, which is predominantly practical in na…
• Car driving instructor
  Car driving instructors teach people the theory and practice of how to operate a car safely and according to regulations. They assist students in developing the skills needed to…
• Loan officer
  Loan officers assess and authorise the approval of loan applications for individuals and businesses. They ensure complete transactions between loan organisations, borrowers, and se…
• Waiting list coordinator
  Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list…
• Window cleaner
  Window cleaners use cleaning tools such as sponges and detergents to clean windows, mirrors and other glass surfaces of buildings, both on the interior and exterior. They use speci…
• Medical records manager
  Medical records managers are responsible for managing activities of medical records units which maintain and secure patient data. They supervise, oversee and train employees while …
• Contact centre supervisor
  Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure daily operations run smoothly by resolving issues, instructing and trainin…
• Design and applied arts vocational teacher
  Design and applied arts vocational teachers instruct students in their specialised field of study, applied arts and crafts, which is predominantly practical in nature. They provide…
• Insurance broker
  Insurance brokers are natural or legal persons who provide insurance. They are also called insurance intermediaries. Insurance brokers promote, sell and provide advice on various i…
• Driving instructor
  Driving instructors teach people the theory and practice on how to operate a vehicle safely and according to regulations. They assist students in developing the skills needed to dr…
• Mutual fund broker
  Mutual fund brokers handle and raise cash from shareholders in order to invest them in stocks, bonds, and money-market securities. They engage with investors by inquiring about the…
• International student exchange coordinator
  International student exchange coordinators lead the entire process of an international exchange study for the exchange students. They manage the students' applications and admissi…