ATM repair technician

ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients’ location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.

The duties of an ATM repair technician include, but are not limited to:

• Changing cash loaded on the machines or replenishing the machine’s supply of bills as needed
• Performing cashiering tasks such as accepting deposits from customers or processing withdrawals requested by customers
• Providing information about different banking services such as savings accounts, loans, and credit cards to new customers
• Troubleshooting problems with the ATM machine including replacing parts such as the keyboard or monitor
• Installing new machines or upgrading existing machines with new software or hardware components such as security cameras or card readers
• Repairing damaged machines or replacing them with new machines as needed
• Performing regular maintenance on ATMs to ensure they are working properly
• Reporting any malfunctions in the ATM machine to the appropriate supervisor

The following job titles also refer to ATM repair technician:

automated teller machine repair technician
ATM servicer
cashpoint repair technician
automatic teller machine repair technician
cash machine repair technician

ATM repair technicians typically work in bank branches, but they may also travel to customer sites to service and repair ATMs. They work during regular business hours, but they may be on call 24 hours a day to respond to customer service requests or emergencies.

ATM technicians must be able to lift heavy equipment, such as printers and monitors, and they may be exposed to electrical hazards. They also need to have a valid driver’s license, as they may need to travel to different customer sites.

Most employers require ATM repair technicians to have at least a high school diploma or equivalent. Some employers prefer candidates who have completed an Associate’s Degree in Electronics or a related field. Courses in electronics, computer repair, computer programming and computer-aided design are helpful for aspiring ATM repair technicians.

Most training for this role happens on the job or through formal education. Some employers may require that candidates complete a training program before working on their own. Training programs may last for a few weeks or a few months and may include learning about the company’s specific policies and procedures, safety practices, how to use the ATM software and how to fix common issues.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

ATM repair technician is a Skill level 2 occupation.

These occupations, although different, require a lot of knowledge and skills similar to ATM repair technician.

computer hardware repair technician
consumer electronics repair technician
office equipment repair technician
household appliances repair technician
mobile phone repair technician

These occupations require some skills and knowledge of ATM repair technician. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of ATM repair technician with a significant experience and/or extensive training.

pneumatic engineering technician
wedding planner
industrial engineering technician
process engineering technician
production engineering technician

This knowledge should be acquired through learning to fulfill the role of ATM repair technician.

• Mechanical tools: Understand machines and tools, including their designs, uses, repair, and maintenance.
• Security threats: Types of threats to public and private security such as unauthorised entry, aggressive behaviour, molestation, robbery, theft, assault, kidnapping, murder and public demonstration.
• ATM systems: The different technologies, software, hardware and operations that are used or can be found in automated teller machines.
• Electronics: The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.

These skills are necessary for the role of ATM repair technician.

• Create solutions to problems: Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
• Apply company policies: Apply the principles and rules that govern the activities and processes of an organisation.
• Troubleshoot: Identify operating problems, decide what to do about it and report accordingly.
• Perform test run: Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.
• Use repair manuals: Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
• Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
• Perform maintenance on installed equipment: Perform the maintenance on installed equipment on-site. Follow procedures to avoid uninstalling equipment from machinery or vehicles.
• Replace defect components: Remove defective parts and replace them with functioning components.
• Identify security threats: Identify security threats during investigations, inspections, or patrols, and perform the necessary actions to minimise or neutralise the threat.
• Lift heavy weights: Lift heavy weights and apply ergonomic lifting techniques to avoid damaging the body.
• Prioritise tasks: Organise tasks according to their priority.
• Provide customer information related to repairs: Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
• Repair equipment on site: Identify malfunctions and repair or replace multi-media, audio-visual and computer systems, hardware and equipment on site.
• Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

This knowledge is sometimes, but not always, required for the role of ATM repair technician. However, mastering this knowledge allows you to have more opportunities for career development.

• Information confidentiality: The mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with confidential information and the risks of non-compliance.

These skills and competences are sometimes, but not always, required for the role of ATM repair technician. However, mastering these skills and competences allows you to have more opportunities for career development.

• Manage schedule of tasks: Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
• Work ergonomically: Apply ergonomy principles in the organisation of the workplace while manually handling equipment and materials.
• Maintain records of maintenance interventions: Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.
• Order supplies: Command products from relevant suppliers to get convenient and profitable products to purchase.
• Drive vehicles: Be able to drive vehicles; have the appropriate type of driving license according to the type of motor vehicle used.
• Disassemble machines: Disassemble machines following defined procedures and inventory for the suitable handling of parts. Ensure that machines can be reassembled following disassembly.
• Make independent operating decisions: Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
• Secure working area: Secure the operation site fixing boundaries, restricting access, placing signs and taking other measures in order to guarantee public and staff safety.
• Work in shifts: Work in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week.
• Assemble machines: Assemble machines according to instructions and specifications.
• Clean equipment: Perform cleaning routines after equipment use.
• Administer appointments: Accept, schedule and cancel appointments.
• Show social competences: Ability to interact effectively with other people.
• Apply technical communication skills: Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
• Install software: Install machine-readable instructions, such as computer programs, in order to direct the computer’s processor to perform a certain set of actions.
• Communicate by telephone: Liaise via telephone by making and answering calls in a timely, professional and polite manner.
• Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
• Perform services in a flexible manner: Adapt service approach when circumstances change.
• Report to the team leader: Keep the team leader informed on current and emerging issues.

7421 – Electronics mechanics and servicers

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References

1. ATM repair technician – ESCO
2. ATM Technician Job Description: Salary, Duties, & More – Climb the Ladder
3. Featured image: By Intgr – Own work, CC BY-SA 4.0