Information confidentiality

The mechanisms and regulations which allow for selective access control and guarantee that only authorised parties (people, processes, systems and devices) have access to data, the way to comply with confidential information and the risks of non-compliance.

data access control
consumer data privacy
data confidentiality

knowledge

sector-specific

Information confidentiality is an essential knowledge of the following occupations:

Digital forensics expert: Digital forensics experts retrieve and analyse information from computers and other types of data storage devices. They examine digital media that may have been hidden, encrypted or damaged, in a forensic manner with the aim to identify, preserve, recover, analyse and present facts and opinions about the digital information.
Translator: Translators transcribe written documents from one or more languages to another ensuring that the message and nuances therein remain in the translated material. They translate material backed up by an understanding of it, which can include commercial and industrial documentation, personal documents, journalism, novels, creative writing, and scientific texts delivering the translations in any format.
Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Office clerk: Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks.
Market research interviewer:
Market research interviewers strive to collect information on the perceptions, opinions, and preferences of customers in relation to commercial products or services. They use interview techniques to draw as much information as possible by contacting people via telephone calls, by approaching them face-to-face or by by virtual means. They pass this information to experts for drawing analysis.
File clerk: File clerks are in charge of maintaining records of a company and managing forms and information. They organise and retrieve documents when necessary and ensure an efficient working system.
Survey enumerator: Survey enumerators perform interviews and fill in forms in order to collect the data provided by interviewees. They can collect information by phone, mail, personal visits or on the street. They conduct and help the interviewees administer the information that the interviewer is interested in having, usually related to demographic information for governmental statistical purposes.
Data entry supervisor: Data entry supervisors manage the day-to-day operations of data entry staff. They organise the workflow and tasks. 
Aviation inspector: Aviation inspectors perform inspections of the procedures followed in the matters of maintenance, air navigational aids, air traffic controls, and communications equipment. They check compliance with ICAO, EU, national and environmental regulations.
Data analyst: Data analysts import, inspect, clean, transform, validate, model, or interpret collections of data with regard to the business goals of the company. They ensure that the data sources and repositories provide consistent and reliable data. Data analysts use different algorithms and IT tools as demanded by the situation and the current data. They might prepare reports in the form of visualisations such as graphs, charts, and dashboards.
Call centre manager: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Live chat operator: Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.

Information confidentiality is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

ICT security administrator: ICT security administrators plan and carry out security measures to protect information and data from unauthorised access, deliberate attack, theft and corruption.
Field survey manager: Field survey managers organise and supervise investigations and surveys on the request of a sponsor. They monitor their implementation according to production requirements and lead a team of field investigators.
Online community manager: Online community managers provide and maintain an interactive environment facilitated by applications such as social media, forums and wikis. They maintain the relations between different digital communities.
Call centre analyst: Call centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation.
Online marketer: Online marketers use e-mail, internet and social media in order to market goods and brands.

ATM repair technician: ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients’ location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.
Big data archive librarian: Big data archive librarians classify, catalogue and maintain libraries of digital media. They also evaluate and comply with metadata standards for digital content and update obsolete data and legacy systems.
EBusiness manager: eBusiness managers create and execute a company’s electronic strategy plan for selling products and services online. They also improve data integrity, placement of online tools and brand exposure and monitor sales for companies that market products to customers using the internet. They collaborate with the marketing and sales management team using ICT tools to reach sales goals and provide accurate information and offerings to business partners.
Data entry clerk: Data entry clerks update, maintain and retrieve information held on computer systems. They prepare source data for computer entry by compiling and sorting information, process customer and account source documents by reviewing data for deficiencies and verify entered customer and account data.
Market research analyst: Market research analysts collect the information gathered in the market research and study it to draw conclusions. They define the potential customers of a product, the target group and the way they can be reached. Market research analysts analyse the position of products in the market from different perspectives such as features, prices and competitors. They analyse cross selling and interdependencies between different products and their placement. Market research analysts prepare information helpful for the development of marketing strategies.
Marketing manager: Marketing managers carry out the implementation of efforts related to the marketing operations in a company. They develop marketing strategies and plans by detailing cost and resources needed. They analyse the profitability of these plans, develop pricing strategies, and strive to raise awareness on products and companies among targeted customers.
ICT auditor manager: ICT auditor managers monitor ICT auditors responsible for auditing information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security. They evaluate ICT infrastructure in terms of risk to the organisation and establish controls to mitigate loss. They determine and recommend improvements in the current risk management controls and in the implementation of system changes or upgrades.
Ethical hacker: Ethical hackers perform security vulnerability assessments and penetration tests in accordance with industry-accepted methods and protocols. They analyse systems for potential vulnerabilities that may result from improper system configuration, hardware or software flaws, or operational weaknesses.
ICT security manager: ICT security managers propose and implement necessary security updates. They advise, support, inform and provide training and security awareness and take direct action on all or part of a network or system.

Financial risk analyst: Financial risk analysts correctly identify and review potential risk areas threatening the assets or capital of organisations. They specialise in either credit, market, operational or regulatory risk analysis. They use statistical analysis to evaluate risk, make recommendations to reduce and control risk and review documentation for legal compliance.
ICT information and knowledge manager: ICT information and knowledge managers contribute to the definition of organisational information strategy and apply information and knowledge creation, editing, storage, and distribution policies. They manage the maintenance and evolution of structured and unstructured information. They create digital structures to enable exploitation and optimisation of information and knowledge, manage data analysis and enable business intelligence.
Data centre operator: Data centre operators maintain computer operations within the data centre. They manage daily activities within the centre to solve problems, maintain the system availability, and evaluate the system’s performance.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Statistician: Statisticians collect, tabulate, and, most importantly, analyse quantitative information coming from a varied array of fields. They interpret and analyse statistical studies on fields such as health, demographics, finance, business, etc. and advise based on patterns and drawn analysis.
Credit risk analyst: Credit risk analysts manage individual credit risk and care for fraud prevention, business deal analysis, legal documents analysis and recommendations on the level of the risk.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Operations manager: Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Chief data officer: Chief data officers manage companies’ enterprise-wide data administration and data mining functions. They ensure data are used as a strategic business asset at the executive level and implement and support a more collaborative and aligned information management infrastructure for the benefit of the organisation at large.
Security manager: Security managers ensure security for people, such as customers and employees, and company’s assets either fixed, movable, machines, vehicles, and real state. They ensure safety and security by enforcing security policies, keeping track of different events, implementing security protocols, creating emergency response procedures, conducting security evaluations, and supervising security staff members.
 

References

1. Information confidentiality – ESCO