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Career Guidance Skills assisting and caring S3.4 - providing information and support to the public and clients S3.4.1 - providing information to the public and clients Provide customer information related to repairs
Description
Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 14 occupations
- Optional in 11 occupations
- Total: 25 occupations
- Most common in: ISCO major group 7 (Craft and related trades workers)
Essential for
- GunsmithGunsmiths modify and repair metal fabricated firearms for special costumer specifications. They use machines and hand tools such as planers, grinders and millers to alter and resto…
- Watch and clock repairerWatch and clock repairers maintain and repair wristwatches and clocks. They identify defects, change batteries, fit new straps, oil and replace damaged parts. They may also restore…
- Vehicle maintenance supervisorVehicle maintenance supervisors assume responsibility for the day-to-day operation of a service station. Duties Vehicle maintenance supervisors typically do the following: Supervis…
- ATM repair technicianATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients' location to provide their services. ATM repair technicians us…
- Vehicle technicianVehicle technicians inspect, test and maintain vehicles, motorcycles, engine tune-ups and tyre replacements. They repair engine failures, lube replacements. Vehicle technicians rep…
- Sales engineerSales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to bus…
- Power tool repair technicianPower tool repair technicians identify defects and repair electrically powered tools such as drills, chainsaws, lawn mowers and grinding machines. They disassemble, test and replac…
- Office equipment repair technicianOffice equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems,…
- Computer hardware repair technicianComputer hardware repair technicians install, examine, test and repair computer hardware and peripheral components. They test computers' functionality, identify the problems and re…
- Jewellery repairerJewellery repairers use specialised hand tools to carry out adjustments and repairs to all types of jewellery pieces. They resize rings or necklaces, reset gems, and repair broken …
- Shoe repairerShoe repairers repair and renew deteriorated footwear and other items like belts or bags. They use hand tools and specialised machinery to add soles and heels, replace worn-out buc…
- Mobile phone repair technicianMobile phone repair technicians run tests to assess the mobile phones' functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and…
- Household appliances repair technicianHousehold appliances repair technicians use electrical equipment to test resistance or voltage and to identify appliances' malfunctions. They repair small and large electrical or g…
- Consumer electronics repair technicianConsumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and di…
Optional for
- Fluid power technicianFluid power technicians install and assemble equipment that uses liquid or gas pressure to transmit or regulate power. They also perform tests on and maintain this equipment. Other…
- Diesel engine mechanicDiesel engine mechanics repair and maintain all types of diesel engines. They use hand tools, precision measuring instruments, and machine tools to diagnose trouble, disassemble en…
- Industrial machinery mechanicIndustrial machinery mechanics work on new machinery and equipment in operation. They set up for the specific application and build accessories if necessary, perform maintenance an…
- Textile machinery technicianTextile machinery technicians set up, maintain, inspect and repair mechanical and computer-controlled machinery used in textile manufacturing such as weaving, dyeing and finishing …
- Medical device engineering technicianMedical device engineering technicians collaborate with medical device engineers in the design, development and production of medical-technical systems, installations, and equipmen…
- Pneumatic systems technicianPneumatic systems technicians use blueprints and technical documentation to assemble and install equipment operated by gas or air under pressure. They set up the systems according …
- Forge equipment technicianForge equipment technicians maintain and repair forge machinery such as presses and material handling equipment. They perform evaluations of the equipment, perform preventative mai…
- Moulding machine technicianMoulding machine technicians service machinery used in the casting and moulding of plastics and other materials. They calibrate the equipment, perform maintenance activities, exami…
- Maintenance and repair engineerA Maintenance and Repair Engineer is responsible for ensuring that machinery, equipment, and systems operate reliably and efficiently by performing regular maintenance, troubleshoo…
- Roadside vehicle technicianRoadside vehicle technicians provide a roadside service to motorists whose vehicles have broken down or have been damaged in an accident. When a breakdown happens, they must quickl…
- Agricultural machinery technicianAgricultural machinery technicians repair, overhaul and maintain agricultural equipment including tractors, tillage equipment, seeding equipment and harvesting equipment. They perf…
Related skills
- Order supplies
- Apply technical communication skills
- Issue sales invoices
- Perform test run
- Mechanics
- Perform maintenance on installed equipment
- Ensure compliance with warranty contracts
- Replace defect components
- Electronics
- Provide customer follow-up services
- Troubleshoot
- Use repair manuals
Last updated on February 19, 2026
