Provide customer information related to repairs

Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.

providing customer information related to a repair
arrange customer information related to repairs
providing customer information related to repairs
provide customer information related to a repair
furnish customer information related to repairs
contribute customer information related to repairs
administer customer information related to repairs

skill/competence

sector-specific

Provide customer information related to repairs is an essential skill of the following occupations:

Gunsmith: Gunsmiths modify and repair metal fabricated firearms for special costumer specifications. They use machines and hand tools such as planers, grinders and millers to alter and restore guns, and they may also apply engravings, carvings and other decorative finishing touches to the otherwise finished product.
Watch and clock repairer: Watch and clock repairers maintain and repair wristwatches and clocks. They identify defects, change batteries, fit new straps, oil and replace damaged parts. They may also restore antique clocks.
Vehicle maintenance supervisor: Vehicle maintenance supervisors assume responsibility for the day-to-day operation of a service station.
ATM repair technician: ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients’ location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.
Vehicle technician: Vehicle technicians inspect, test and maintain vehicles, motorcycles, engine tune-ups and tyre replacements. They repair engine failures, lube replacements. Vehicle technicians replace vehicle components and evaluate warranty options.

 
Sales engineer: Sales engineers provide technical customisation of products based on customers requests and needs (mainly heavy duty), such as building equipment. They take care of business to business contact and assume responsibility for complex repairs and maintenance process.
Power tool repair technician: Power tool repair technicians identify defects and repair electrically powered tools such as drills, chainsaws, lawn mowers and grinding machines. They disassemble, test and replace defective parts in tools. Power tools repair technicians advise customers on maintenance products and methods for their equipment. They may sell such products.
Office equipment repair technician: Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems, on the clients’ premises. They keep records of performed services and return equipment to a repair centre if needed.
Computer hardware repair technician: Computer hardware repair technicians install, examine, test and repair computer hardware and peripheral components. They test computers’ functionality, identify the problems and replace damaged components and parts.
Jewellery repairer: Jewellery repairers use specialised hand tools to carry out adjustments and repairs to all types of jewellery pieces. They resize rings or necklaces, reset gems, and repair broken jewellery parts. Jewellery repairers identify the suitable precious metals to be used as replacements, solder and smooth joints. They clean and polish the repaired pieces to be returned to the customer.
Shoe repairer: Shoe repairers repair and renew deteriorated footwear and other items like belts or bags. They use hand tools and specialised machinery to add soles and heels, replace worn-out buckles and clean and polish shoes.
Mobile phone repair technician: Mobile phone repair technicians run tests to assess the mobile phones’ functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.
Household appliances repair technician: Household appliances repair technicians use electrical equipment to test resistance or voltage and to identify appliances’ malfunctions. They repair small and large electrical or gas home appliances such as vacuum cleaners, washing machines, dishwashers, air conditioners and refrigerators.
Consumer electronics repair technician: Consumer electronics repair technicians use electrical equipment to diagnose malfunctions and test functionality of consumer electronics such as TVs, video and audio systems and digital cameras. They read manufacturers’ instructions and conduct the necessary repairs or replacements.

Provide customer information related to repairs is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Fluid power technician: Fluid power technicians install and assemble equipment that uses liquid or gas pressure to transmit or regulate power. They also perform tests on and maintain this equipment.
Diesel engine mechanic: Diesel engine mechanics repair and maintain all types of diesel engines. They use hand tools, precision measuring instruments, and machine tools to diagnose trouble, disassemble engines, and to examine and exchange parts of defect and excessive wear.
Industrial machinery mechanic: Industrial machinery mechanics work on new machinery and equipment in operation. They set up for the specific application and build accessories if necessary, perform maintenance and repair, and run diagnostics to find faults in systems or parts that need replacing.
Textile machinery technician: Textile machinery technicians set up, maintain, inspect and repair mechanical and computer-controlled machinery used in textile manufacturing such as weaving, dyeing and finishing machines.
 
Medical device engineering technician: Medical device engineering technicians collaborate with medical device engineers in the design, development and production of medical-technical systems, installations, and equipment such as pacemakers, MRI machines, and X-ray devices. They build, install, inspect, modify, repair, calibrate, and maintain medical-technical equipment and support systems. Medical device engineering technicians  are responsible for the operational readiness, safe use, economic operation and the appropriate procurement of medical equipment and facilities in hospitals.
Pneumatic systems technician: Pneumatic systems technicians use blueprints and technical documentation to assemble and install equipment operated by gas or air under pressure. They set up the systems according to engineering specifications and test them to ensure good functioning order. They may also perform maintenance and repair work on installed pneumatic equipment.
Forge equipment technician: Forge equipment technicians maintain and repair forge machinery such as presses and material handling equipment. They perform evaluations of the equipment, perform preventative maintenance activities, and repair faults. They also assist in the installation of the equipment and ensure proper functionality.
Moulding machine technician: Moulding machine technicians service machinery used in the casting and moulding of plastics and other materials. They calibrate the equipment, perform maintenance activities, examine finished products and repair faults.
Maintenance and repair engineer: Maintenance and repair engineers focus on the optimization of equipment, procedures, machineries and infrastructure. They ensure their maximum availability at minimum costs.
Heating engineer: Heating engineers install and maintain gas, electric, oil, solid-fuel and multiple fuel heating and ventilation equipment as stand-alone heating and ventilation systems or build into machinery and transport equipment. They follow instructions and blueprints, perform maintance on systems, perform safety checks and repair the systems.
Heating, ventilation, air conditioning (and refrigeration) service engineer: Heating, ventilation, air conditioning (and refrigeration) service engineers install and maintain industrial heating, air conditioning and possibly refrigeration systems. They set up furnaces, thermostats, ducts, vents, and other equipment needed to ensure the controlled passage and treatment of air. They also carry out repairs.
Roadside vehicle technician: Roadside vehicle technicians perform onsite repairs, tests and maintenance to roadside vehicles. They locate and travel to customers’ vehicles to provide services such as tyre replacements and engine repairs.
Agricultural machinery technician: Agricultural equipment technicians repair, overhaul and maintain agricultural equipment including tractors, tillage equipment, seeding equipment and harvesting equipment. They perform evaluations of the equipment, perform preventive maintenance activities and repair faults.
Lift engineer: Lift engineers set lifts into a prepared framed hoistway. They install support assembly, set up the lift pump or motor, piston or cable, and mechanism. Lift engineers connect the necessary electronic elements to complete the installation and connection of the lift cabin. They also perform the necessary steps to inspect and repair lifts, as well as the shaft and any associated electronics. Lift engineers make sure every inspection and report action is noted in a log book, and report to the client on the state of the serviced lift.

References

1. Provide customer information related to repairs – ESCO