Description

ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications, or ICT services. They also identify opportunities and manage the sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.

The duties of an ICT account manager typically include:

Other titles

The following job titles also refer to ICT account manager:

IT account manager
ICT key account manager
IT key account manager
ICT account managers

Working conditions

ICT Account Managers typically work in office settings and may need to travel to meet with clients or attend industry events. They interact with clients and internal teams, balancing responsibilities related to account management, sales, and technical support. The role may involve occasional evening or weekend work to accommodate client needs.

Minimum qualifications

A bachelor’s degree in business, information technology, or a related field is often required for this role. Strong communication, interpersonal, and negotiation skills are essential. Previous experience in sales, account management, or the ICT industry is highly valuable. Familiarity with various ICT solutions, software, and technologies is important. Some companies may also require certifications related to sales or specific ICT products and services.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

ICT account manager is a Skill level 4 occupation.

ICT account manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to ICT account manager.

technical sales representative in agricultural machinery and equipment
technical sales representative in chemical products
technical sales representative in electronic and telecommunications equipment
technical sales representative in hardware, plumbing and heating equipment
technical sales representative in mining and construction machinery

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of ICT account manager.

Essential skills and competences

These skills are necessary for the role of ICT account manager.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of ICT account manager. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of ICT account manager. However, mastering these skills and competences allows you to have more opportunities for career development.

ISCO group and title

2434 – Information and communications technology sales professionals


References
  1. ICT account manager – ESCO
Last updated on August 24, 2023