The outsourcing model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
Skill reusability level
Relationships with occupations
Outsourcing model is an essential knowledge of the following occupations:
Outsourcing model is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.
Software analyst: Software analysts elicit and prioritise user requirements, produce and document software specifications, test their application, and review them during software development. They act as the interface between the software users and the software development team.
Telecommunications manager: Telecommunications managers coordinate telecommunications staff activities for installing, troubleshooting, repairing and maintaining telecommunications equipment and infrastructure. They oversee the research, evaluation and implementation of new technologies and ensure a safe working environment for the employees. They supervise the inventory of supplies as well as user and customer assistance actions.
ICT technician: ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
Ethical hacker: Ethical hackers perform security vulnerability assessments and penetration tests in accordance with industry-accepted methods and protocols. They analyse systems for potential vulnerabilities that may result from improper system configuration, hardware or software flaws, or operational weaknesses.
ICT security manager: ICT security managers propose and implement necessary security updates. They advise, support, inform and provide training and security awareness and take direct action on all or part of a network or system.
ICT account manager: ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
ICT project manager: ICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, perform risk analysis and quality management, and complete project closure reports.
System configurator: System configurators tailor a computer system to the organisation’s and users’ needs. They adjust the base system and software to the needs of the customer. They perform configuration activities and scripting and ensure communication with users.
ICT system analyst: ICT system analysts specify the system needs to meet the end user requirements. They analyse system functions in order to define their goals or purposes and to discover operations and procedures for accomplishing them most efficiently. They also design new IT solutions to improve business efficiency and productivity, produce outline designs and estimate costs of new systems, specify the operations the system will perform, and the way data will be viewed by the end user. They present the design to the users and work closely with the users to implement the solution.
ICT product manager: ICT product managers analyse and define current and target status for ICT products, services or solutions. They estimate the cost effectiveness, points of risk, opportunities, strengths and weaknesses of products or services provided. ICT product managers create structured plans and establish time scales and milestones, ensuring optimisation of activities and resources.
ICT application developer: ICT application developers implement the ICT (software) applications based on the designs provided using application domain specific languages, tools, platforms and experience.
- Outsourcing model – ESCO