Telecommunications manager

Telecommunications managers coordinate telecommunications staff activities for installing, troubleshooting, repairing and maintaining telecommunications equipment and infrastructure. They oversee the research, evaluation and implementation of new technologies and ensure a safe working environment for the employees. They supervise the inventory of supplies as well as user and customer assistance actions.

Excludes people performing ICT development and soldering activities.

The following job titles also refer to telecommunications manager:

telecommunications development manager
telecommunications technician supervisor
telecommunications installation manager
telecommunications equipment manager
telecommunications project manager
telecommunications systems manager
ICT manager
telecoms manager
telecommunications managers
telecommunications service manager
telecommunications services manager
communications manager
customer service manager, telecommunications
network and telecommunications manager
network manager, telecommunications
telecom manager
telecommunications commissioning manager

Bachelor’s degree is generally required to work as telecommunications manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Telecommunications manager is a Skill level 4 occupation.

These occupations, although different, require a lot of knowledge and skills similar to telecommunications manager.

ICT operations manager
telecommunications analyst
ICT resilience manager
ICT project manager
ICT security manager

These occupations require some skills and knowledge of telecommunications manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of telecommunications manager with a significant experience and/or extensive training.

This knowledge should be acquired through learning to fulfill the role of telecommunications manager.

Ict communications protocols: The system of rules which allow the exchange of information between computers or other devices via computer networks.
Service-oriented modelling: The principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture and application architecture.

These skills are necessary for the role of telecommunications manager.

Manage budgets: Plan, monitor and report on the budget.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Comply with legal regulations: Ensure you are properly informed of the legal regulations that govern a specific activity and adhere to its rules, policies and laws.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Use ict ticketing system: Utilise a specialised system to track registration, processing and resolution of issues in an organisation by assigning each of these issues a ticket, registering inputs from involved persons, tracking changes and displaying the status of the ticket, until it is completed.
Implement ict risk management: Develop and implement procedures for identifying, assessing, treating and mitigating ICT risks, such as hacks or data leaks, according to the company’s risk strategy, procedures and policies. Analyse and manage security risks and incidents. Recommend measures to improve digital security strategy.
Execute ict audits: Organise and execute audits in order to evaluate ICT systems, compliance of components of systems, information processing systems and information security. Identify and collect potential critical issues and recommend solutions based on required standards and solutions.
Coordinate technological activities: Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.

This knowledge is sometimes, but not always, required for the role of telecommunications manager. However, mastering this knowledge allows you to have more opportunities for career development.

Telecommunication trunking: The method of providing network access to many clients while keeping smaller number of connection components by grouping and sharing connection circuits and frequencies.
Internet governance: The principles, regulations, norms and programs that shape the evolution and use of internet, such as internet domain names management, registries and registrars, according to ICANN/IANA regulations and recommendations, IP addresses and names, name servers, DNS, TLDs and aspects of IDNs and DNSSEC.
Electronics principles: The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.
Outsourcing model: The outsourcing model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
Hybrid model: The hybrid model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
Direct inward dialing: The telecommunication service that provides a company with a series of telephone numbers for internal use, such as individual telephone numbers for each employee or every workstation. Using Direct Inward Dialing (DID), a company does not need another line for every connection.
Open source model: The open source model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.
Investment analysis: The methods and tools for analysis of an investment compared to its potential return. Identification and calculation of profitability ratio and financial indicators in relation to associated risks to guide decision on investment.
Saas (service-oriented modelling): The SaaS model consists of principles and fundamentals of service-oriented modelling for business and software systems that allow the design and specification of service-oriented business systems within a variety of architectural styles, such as enterprise architecture.

These skills and competences are sometimes, but not always, required for the role of telecommunications manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Provide cost benefit analysis reports: Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Upgrade firmware: Update basic or integrated software included in devices, network components and embedded systems.
Operate private branch exchange: Handle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external phone lines.
Calibrate electronic instruments: Correct and adjust the reliability of an electronic instrument by measuring output and comparing results with the data of a reference device or a set of standardised results. This is done in regular intervals which are set by the manufacturer and using calibration devices.
Apply procurement: Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Implement corporate governance: Apply a set of principles and mechanisms by which an organisation is managed and directed, set procedures of information, control flow and decision making, distribute rights and responsibilities among departments and individuals, set corporate objectives and monitor and evaluate actions and results.

1330 – Information and communications technology service managers

 

 

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References

1. Telecommunications manager – ESCO