Manage customer service

Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.

managing customer service
oversee customer service
supervise customer service

skill/competence

sector-specific

Manage customer service is an essential skill of the following occupations:

Spa manager: Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Sport administrator: Sport administrators act in a middle management role within sport organisations at all levels, in any sport or country in Europe (e.g. sport clubs, federations, and local authorities). They carry out organisational tasks across a wide range of functions in accordance with the strategy and policies set by management, boards of directors and committees. They play a crucial role in the overall delivery of sport and their work in sport organisations directly impact the unlocking of the potential of the sector in Europe towards health, social inclusion and economy.
Beauty salon manager: Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Sport facility manager: Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensure it provides excellent customer service whilst achieving business, financial and operational targets.
Laundry workers supervisor: Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement production schedules, hire and train workers and monitor the production quality levels.

Manage customer service is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Manufacturing manager: Manufacturing managers plan, oversee and direct the manufacturing process in an organisation. They ensure products and services are efficiently produced within the timeframe and budget given.
Wood factory manager: Wood factory managers realise planning, commercial and advisory tasks of wood factory and timber trade. They also manage purchasing, sales, customer service and marketing of wood and wood products.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

References

1. Manage customer service – ESCO