Domestic appliances specialised seller

Description

Domestic appliances specialised sellers sell domestic appliances in specialised shops.

Other titles

The following job titles also refer to domestic appliances specialised seller:

home and electrical appliances shop salesperson
electrical home appliances specialised seller
domestic appliances superstore specialised seller
domestic appliances salesperson
electrical superstore specialised seller
electrical home appliances salesperson
electrical appliances specialised seller
electrical appliances salesperson
electrical household goods specialised seller
electrical household goods salesperson
home and electrical appliances shop specialised seller
domestic appliances superstore salesperson
electrical superstore salesperson

Minimum qualifications

A high school diploma or equivalent is generally the minimum required to work as a domestic appliances specialised seller.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Domestic appliances specialised seller is a Skill level 2 occupation.

Domestic appliances specialised seller career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to domestic appliances specialised seller.

press and stationery specialised seller
medical goods specialised seller
second-hand goods specialised seller
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Long term prospects

These occupations require some skills and knowledge of domestic appliances specialised seller. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of domestic appliances specialised seller with a significant experience and/or extensive training.

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department store manager
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Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of domestic appliances specialised seller.

  • Sales argumentation: Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
  • Characteristics of products: The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
  • Manufacturer’s instructions for electrical household appliances: The manufacturer’s instructions needed to install household devices such as washing machines, dishwashers, refrigerators etc.
  • E-commerce systems: Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
  • Product comprehension: The offered products, their functionalities, properties and legal and regulatory requirements.
  • Characteristics of services: The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

Essential skills and competences

These skills are necessary for the role of domestic appliances specialised seller.

  • Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
  • Carry out products preparation: Assemble and prepare goods and demonstrate their functionalities to customers.
  • Operate cash register: Register and handle cash transactions by using point of sale register.
  • Ensure compliance with legal requirements: Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
  • Examine merchandise: Control that items put up for sale are correctly priced and displayed and that they function as advertised.
  • Provide customer guidance on product selection: Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
  • Advise customers on electrical household appliances’ installation: Provide customers with detailed advice on the installation, correct use and maintenance of electrical household equipment, such as washing machines, dryers, and dishwashers.
  • Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
  • Organise storage facilities: Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
  • Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
  • Maintain store cleanliness: Keep the store tidy and clean by hovering and mopping.
  • Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
  • Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
  • Organise product display: Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
  • Stock shelves: Refill shelves with merchandise to be sold.
  • Advise customers on power requirements of products: Explain to customers the power required for the appliance or product purchased.
  • Process refunds: Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
  • Carry out order intake: Take in of purchase requests for items that are currently unavailable.
  • Carry out active selling: Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
  • Prepare warranty documents for electrical household appliances: Compose warranty forms for electrical household equipment sold to customers.
  • Explain features of electrical household appliances: Present and explain the characteristics and features of household equipment such as refrigerators, washing machines and vacuum cleaners; explain brand differentiation, performance and durability.
  • Demonstrate products’ features: Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product’s main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
  • Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
  • Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
  • Plan aftersales arrangements: Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
  • Prevent shoplifting: Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of domestic appliances specialised seller. However, mastering this knowledge allows you to have more opportunities for career development.

  • Electronics principles: The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of domestic appliances specialised seller. However, mastering these skills and competences allows you to have more opportunities for career development.

ISCO group and title

5223 – Shop sales assistants


References
  1. Domestic appliances specialised seller – ESCO
Last updated on November 23, 2022

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