Jewellery and watches specialised seller

Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.

The following job titles also refer to jewellery and watches specialised seller:

luxury watches and diamond jewellery specialised seller
diamonds and precious metal jewellery salesperson
diamonds and precious metal jewellery specialised seller
luxury watches, diamonds and jewellery salesperson
jewellery specialised seller
diamond specialised seller
luxury watches and diamond jewellery salesperson
jewellery salesperson
diamond salesperson
jewellery and watches salesperson

A high school diploma or equivalent is generally the minimum required to work as a jewellery and watches specialised seller.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Jewellery and watches specialised seller is a Skill level 2 occupation.

These occupations, although different, require a lot of knowledge and skills similar to jewellery and watches specialised seller.

press and stationery specialised seller
beverages specialised seller
delicatessen specialised seller
tobacco specialised seller
medical goods specialised seller

These occupations require some skills and knowledge of jewellery and watches specialised seller. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of jewellery and watches specialised seller with a significant experience and/or extensive training.

jewellery and watches shop manager
ICT help desk agent
department store manager
ICT help desk manager
aeronautical information service officer

This knowledge should be acquired through learning to fulfill the role of jewellery and watches specialised seller.

• Sales argumentation: Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
• Characteristics of products: The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
• Characteristics of precious metals: Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.
• E-commerce systems: Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
• Characteristics of diamonds: Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.
• Jewellery product categories: Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.
• Product comprehension: The offered products, their functionalities, properties and legal and regulatory requirements.
• Types of watches: Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.
• Characteristics of services: The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

These skills are necessary for the role of jewellery and watches specialised seller.

• Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Carry out products preparation: Assemble and prepare goods and demonstrate their functionalities to customers.
• Operate cash register: Register and handle cash transactions by using point of sale register.
• Ensure compliance with legal requirements: Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
• Advise customers on jewellery and watches: Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer’s needs and preferences.
• Examine merchandise: Control that items put up for sale are correctly priced and displayed and that they function as advertised.
• Provide customer guidance on product selection: Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
• Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
• Organise storage facilities: Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
• Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
• Maintain store cleanliness: Keep the store tidy and clean by hovering and mopping.
• Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
• Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
• Organise product display: Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
• Stock shelves: Refill shelves with merchandise to be sold.
• Process refunds: Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
• Carry out order intake: Take in of purchase requests for items that are currently unavailable.
• Carry out active selling: Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
• Estimate cost of jewellery and watches’ maintenance: Estimate the total cost for the maintenance of watches or pieces of jewellery.
• Estimate value of used jewellery and watches: Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.
• Demonstrate products’ features: Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product’s main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
• Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
• Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
• Provide information on carat rating: Inform customers about the exact amount of carats and percentage of gold of a piece of jewellery. E.g. ’14-carat gold’ equals about 58% of pure gold.
• Plan aftersales arrangements: Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
• Prevent shoplifting: Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
• Handle sensitive products: Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.

This knowledge is sometimes, but not always, required for the role of jewellery and watches specialised seller. However, mastering this knowledge allows you to have more opportunities for career development.

• Jewellery processes: Materials and processes involved in creating jewellery items like earrings, necklaces, rings, brackets, etc.

These skills and competences are sometimes, but not always, required for the role of jewellery and watches specialised seller. However, mastering these skills and competences allows you to have more opportunities for career development.

• Repair jewellery: Make jewellery repairs, such as enlarging or reducing ring sizes, soldering pieces of jewellery back together, and replacing broken or worn-out clasps and mountings.
• Change watch battery: Change the batteries of customers’ wrist watches.
• Handle jewellery and watches insurance claims: Provide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.
• Adjust jewellery: Reshape jewellery mountings.
• Read hallmarks: Read and understand stamps on metal object to indicate the purity, date of production, and producer of the item.
• Calculate value of gems: Determine appraised value of gemstones such as diamonds and pearls; study price guides, market fluctuations and grades of rarity.
• Maintain jewels and watches: Use cleaning equipment to properly care for jewellery and watches, as per customer request. This might involve cleaning and polishing watches and pieces of jewellery.

5223 – Shop sales assistants

---

References

1. Jewellery and watches specialised seller – ESCO