Fuel station specialised seller

Fuel station specialised sellers perform a variety of tasks for motorists. They pump gasoline, check oil and water levels, clean windshields and other windows, and add air to tires. Most sell and install products, such as spark plugs and windshield-wiper blades. At some stations, attendants check transmission and brake fluid levels, charge batteries, and repair or change tires. They all take payments, make change, and give directions.

In some cases, fuel station specialised sellers may also sell items not related to automobiles, such as newspapers, food and drink, or lottery tickets.

The duties of a fuel station specialised seller include, but are not limited to:

• Supervising the purchase of fuel by customers
• Dealing with payments
• Upselling other services, such as car wash or other products
• Dealing with fuel deliveries by putting traffic cones around the tanker and checking fuel meters from the underground tanks
• Being available to customers in case of problems
• Ensuring the safety and security of people in the fuel station
• Preparing reports on fuel sold in the fuel station

Fuel station specialised sellers are often exposed to contaminants such as gasoline fumes, and hazardous equipment. They may also be exposed to hot or cold temperatures, depending on the weather. They are occasionally exposed to loud sounds and distracting noise levels.

Fuel station specialised sellers may work part time or fuel time. They may work nights, weekends and holidays, since some fuel stations are open 24 hours a day.

The following job titles also refer to fuel station specialised seller:

retail forecourt specialised seller
fuel site salesperson
gas station salesperson
petrol site salesperson
retail fuel manager
petrol site specialised seller
gas station specialised seller
supermarket filling station salesperson
fuel retail specialised seller
garage specialised seller
petrol station salesperson
petrol station specialised seller
fuel site specialised seller
retail fuel forecourt specialised seller
garage salesperson
retail forecourt salesperson
retail fuel forecourt salesperson
fuel retail salesperson
supermarket filling station specialised seller

No formal educational credential is required to work as a fuel station specialised seller. However, most employers prefer to hire applicants with at least a high school diploma. In some countries, local legislation require fuel station sellers to be at least 18 years old to work alone at a fuel station.

Having a driving licence, an understanding of how automobiles work, and some sales ability constitute many assets. Similarly, being familiar enough with local roads, motorways, and points of interest, to give direction to strangers and locate vehicles whose owners have called for road service can help to get hired.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Fuel station specialised seller is a Skill level 2 occupation.

These occupations, although different, require a lot of knowledge and skills similar to fuel station specialised seller.

press and stationery specialised seller
hardware and paint specialised seller
medical goods specialised seller
second-hand goods specialised seller
ammunition specialised seller

These occupations require some skills and knowledge of fuel station specialised seller. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of fuel station specialised seller with a significant experience and/or extensive training.

fuel station manager
department store manager
garage manager
ICT help desk manager
aeronautical information service officer

This knowledge should be acquired through learning to fulfill the role of fuel station specialised seller.

• Sales argumentation
• Characteristics of products
• E-commerce systems
• Product comprehension
• Characteristics of services

These skills are necessary for the role of fuel station specialised seller.

• Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Follow control of substances hazardous to health procedures: Adhere to the Control of Substances Hazardous to Health (COSHH) procedures for activities that involve hazardous substances, such as bacteria, allergens, waste oil, paint or brake fluids that result in illness or injury.
• Operate a forecourt site: Oversee and manage day-to-day operations in a service station forecourt.
• Carry out products preparation: Assemble and prepare goods and demonstrate their functionalities to customers.
• Operate cash register: Register and handle cash transactions by using point of sale register.
• Ensure compliance with legal requirements: Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
• Examine merchandise: Control items put up for sale are correctly priced and displayed and that they function as advertised.
• Provide customer guidance on product selection: Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
• Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
• Organise storage facilities: Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
• Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
• Maintain store cleanliness: Keep the store tidy and clean by hovering and mopping.
• Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
• Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
• Organise product display: Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
• Stock shelves: Refill shelves with merchandise to be sold.
• Prepare reports on fuel sold in fuel station: Prepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.
• Process refunds: Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
• Carry out order intake: Take in of purchase requests for items that are currently unavailable.
• Oversee delivery of fuel: Oversee fuel deliveries to service station.
• Carry out active selling: Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
• Demonstrate products’ features: Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product’s main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
• Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
• Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
• Calculate fuel sales from pumps: Calculate daily fuel sales from fuel pumps; read and compare meter data.
• Plan aftersales arrangements: Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
• Prevent shoplifting: Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.

This knowledge is sometimes, but not always, required for the role of fuel station specialised seller. However, mastering this knowledge allows you to have more opportunities for career development.

• Car controls: The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
• Types of vehicles: Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.

These skills and competences are sometimes, but not always, required for the role of fuel station specialised seller. However, mastering these skills and competences allows you to have more opportunities for career development.

• Assist with filling fuel tanks of vehicles: Aid fuel station customers in refilling their tanks with gasoline or diesel fuel; operate fuel pump.
• Control minor maintenance: Follow up on the maintenance and repairs to be carried out. Solve minor problems and pass harder problems on to the person responsible for maintenance.
• Carry out repair of vehicles: Provide repair for vehicles and routine level checks, such as engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters, repair engine failures; repair mechanical and electrical systems malfunctions; replace parts and components; repair body damage.
• Sell lubricant cooling products for vehicles: Sell different types of lubricant cooling products for vehicles.
• Carry out improvised vehicle repairs: Identify mechanical/technical car problems; perform improvised or intermediate repairs on vehicles; take into account individual customer requests.

5245 – Service station attendants

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References

1. ESCO
2. U.S. Bureau of Labor Statistics
3. Service Station Attendant Job Description, Career as a Service Station Attendant, Salary, Employment – StateUniversity.com
4. Filling Station Attendants – Working Conditions – IllinoisWorkNet
5. Featured image: Photo by Andrea Piacquadio from Pexels