Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
e commerce structure
e commerce organisation
Skill reusability level
Relationships with occupations
E-commerce systems is an essential knowledge of the following occupations:
Hardware and paint specialised seller: Hardware and paint specialised sellers sell hardware, paints and other hardware in specialised shops.
Fish and seafood specialised seller: Fish and seafood specialised sellers sell fish, crustaceans and molluscs in specialised shops.
Ammunition specialised seller: Ammunition specialised sellers sell weapons and ammunition for individual use in specialised shops.
Sporting accessories specialised seller: Sporting accessories specialised sellers sell sports goods, fishing gear, camping goods, boats and bicycles in specialised shops.
Bookshop specialised seller: Bookshop specialised sellers sell books in specialised shops. They also make suggestions, give advice about the books available and any other related products for sale in the specialised shop.
Clothing specialised seller: Clothing specialised sellers sell clothes in specialised shops.
Confectionery specialised seller: Confectionery specialised sellers sell confectionery in specialised shops.
Bakery specialised seller: Bakery specialised sellers sell bread and cakes in specialised shops, post-processing the products if required.
Online marketer: Online marketers use e-mail, internet and social media in order to market goods and brands.
Pet and pet food specialised seller: Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.
Audiology equipment specialised seller: Audiology equipment specialised seller sell goods and equipment in specialised shops.
Computer games, multimedia and software specialised seller: Computer games, multimedia and software specialised sellers sell software products in specialised shops.
Fuel station specialised seller: Fuel station specialised sellers sell fuel, lubricating and cooling products for motor vehicles and motorcycles in a fuel station.
Second-hand goods specialised seller: Second-hand goods specialised sellers sell second-hand goods such as books, clothes, appliances etc. in specialised shops.
Furniture specialised seller: Furniture specialised sellers sell furniture and other household articles in specialised shops.
Computer and accessories specialised seller: Computer and accessories specialised sellers sell computers and other peripheral units in specialised shops.
Fruit and vegetables specialised seller: Fruit and vegetables specialised sellers sell fruit and vegetables in specialised shops.
Textile specialised seller: Textile specialised sellers sell textiles, fabrics and haberdashery, etc. in specialised shops.
Specialised seller: Specialised sellers sell goods in specialised shops.
Eyewear and optical equipment specialised seller: Eyewear and optical equipment specialised sellers sell glasses in specialised shops.
EBusiness manager: eBusiness managers create and execute a company’s electronic strategy plan for selling products and services online. They also improve data integrity, placement of online tools and brand exposure and monitor sales for companies that market products to customers using the internet. They collaborate with the marketing and sales management team using ICT tools to reach sales goals and provide accurate information and offerings to business partners.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Beverages specialised seller: Beverages specialised sellers sell beverages in specialised shops.
Motor vehicles specialised seller: Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.
Building materials specialised seller: Building materials specialised sellers sell building materials in specialised shops.
Shoe and leather accessories specialised seller: Shoe and leather accessories specialised sellers sell footwear in specialised shops.
Cosmetics and perfume specialised seller: Cosmetics and perfume specialised sellers sell cosmetics and toilet articles in specialised shops.
Jewellery and watches specialised seller: Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
Logistics and distribution manager: Logistics and distribution managers take decisions on logistic services, operations and provisions. They take internal and external variables into consideration for effective and successful organisational logistic services. They give appropriate support to all the activities of the supply chain from the beginning to the end. These professionals organise the storage and distribution of goods and ensure that the right products are delivered to the right location on time and at a good cost.
Toys and games specialised seller: Toys and games specialised sellers sell toys and games in specialised shops.
Domestic appliances specialised seller: Domestic appliances specialised sellers sell domestic appliances in specialised shops.
Orthopaedic supplies specialised seller: Orthopaedic supplies specialised sellers sell orthopaedic goods in specialised shops.
Meat and meat products specialised seller: Meat and meat products specialised sellers cut up and sell meat in specialised shops.
Audio and video equipment specialised seller: Audio and video equipment specialised sellers sell audio and video equipment such as radio and television, CD, DVD etc. players and recorders in specialised shops.
Medical goods specialised seller: Medical goods specialised sellers dispense medicinal drugs and provide advice.
Tobacco specialised seller: Tobacco specialised sellers sell tobacco products in specialised shops.
Flower and garden specialised seller: Flower and garden specialised sellers sell flowers, plants, seeds and/or fertilisers in specialised shops.
Press and stationery specialised seller: Press and stationery specialised sellers sell newspapers and office supplies such as pens, pencils, paper, etc. in specialised shops.
Floor and wall coverings specialised seller: Floor and wall coverings specialised sellers sell wall and floor coverings in specialised shops.
Music and video shop specialised seller: Music and video shop specialised sellers sell musical records, audio tapes, compact discs, video tapes and DVDs in specialised shops.
Delicatessen specialised seller: Delicatessen specialised sellers sell delicatessen in specialised shops.
Telecommunications equipment specialised seller: Telecommunications equipment specialised sellers sell telecommunication equipment and services in specialised shops.
Specialised antique dealer: Specialised antique dealers sell antique goods in specialised shops.
E-commerce systems is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.
Chief marketing officer: Chief marketing officers manage the high level marketing operations in a company. They coordinate all the efforts related to the marketing, promotional, and advertising activities across units or geographical areas. They make sure that different activities aimed at creating awareness of products are profitable for the company. They take decisions and prepare reports on marketing projects and the costs they entail.
Call centre agent: Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Online sales channel manager: Online sales channel managers define the sales programme for e-commerces such as goods sold via e-mail, internet and social media. They also assist in planning the of the online sales strategy and identifying marketing opportunities. Online sales channel managers also analyse competitor sites, review the site performance and analytics.
Commercial director: Commercial directors are responsible for the income generation for the commercial sector of their company. They manage several commercial tasks such as setting targets, overseeing the development of products, planning and developing selling efforts, managing sales agents, and determining product prices.
Marketeer: Marketing consultants advise companies in the development of marketing strategies for specific purposes. They can advise and develop strategies for the entry of a brand in the market, for the re-launch of a product, for the introduction of a new product, or for the positioning of a commercial image. They perform previous studies of the position of the company and perception of customers in order to define the marketing approach.
Marketing manager: Marketing managers carry out the implementation of efforts related to the marketing operations in a company. They develop marketing strategies and plans by detailing cost and resources needed. They analyse the profitability of these plans, develop pricing strategies, and strive to raise awareness on products and companies among targeted customers.
Specialised goods distribution manager: Specialised goods distribution managers plan, coordinate and manage the distribution of specialised goods to various points of sales. They oversee employees and ensure that operations run efficiently such as the storage, transportation and delivery of specialised goods.
Sales processor: Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Contact centre supervisor: Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Retail entrepreneur: Retail entrepreneurs organise business processes and concepts in his/her personally owned business.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Call centre manager: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
Live chat operator: Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
- E-commerce systems – ESCO