Motor vehicles specialised seller

Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.

The following job titles also refer to motor vehicles specialised seller:

salesperson motor dealership
principal salesperson
used car salesperson
salesperson motor trade
specialised seller motor trade
senior specialised seller
used car specialised seller
principal specialised seller
dealership salesperson
specialised seller motor dealership
franchise salesperson
new car specialised seller
senior salesperson
franchise specialised seller
dealership specialised seller
new car salesperson

A high school diploma or equivalent is generally the minimum required to work as motor vehicles specialised seller.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Motor vehicles specialised seller is a Skill level 2 occupation.

These occupations, although different, require a lot of knowledge and skills similar to motor vehicles specialised seller.

press and stationery specialised seller
medical goods specialised seller
second-hand goods specialised seller
ammunition specialised seller
beverages specialised seller

These occupations require some skills and knowledge of motor vehicles specialised seller. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of motor vehicles specialised seller with a significant experience and/or extensive training.

motor vehicle shop manager
ICT help desk agent
department store manager
wholesale merchant in agricultural machinery and equipment
wholesale merchant in agricultural raw materials, seeds and animal feeds

This knowledge should be acquired through learning to fulfill the role of motor vehicles specialised seller.

• Sales argumentation: Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
• Characteristics of products: The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
• New vehicles on the market: Latest developments and trends related to the new types of vehicles and vehicle brands on the market.
• Car controls: The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes.
• Legal requirements for operating in the automotive retail sector: Know existing regulations and legal requirements; ensure that all operations remain within legal boundaries.
• Types of vehicles: Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components.
• E-commerce systems: Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
• Product comprehension: The offered products, their functionalities, properties and legal and regulatory requirements.
• Characteristics of services: The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

These skills are necessary for the role of motor vehicles specialised seller.

• Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
• Carry out products preparation: Assemble and prepare goods and demonstrate their functionalities to customers.
• Execute advertising measures for the vehicles: Contribute to vehicle promotion using various media e.g. websites or newspapers.
• Operate cash register: Register and handle cash transactions by using point of sale register.
• Ensure compliance with legal requirements: Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
• Examine merchandise: Control that items put up for sale are correctly priced and displayed and that they function as advertised.
• Provide customer guidance on product selection: Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
• Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
• Organise storage facilities: Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
• Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
• Advise customers on vehicle’s extra services: Suggest optional services and products to customers, such as vehicle accessories or after-sales services.
• Maintain store cleanliness: Keep the store tidy and clean by hovering and mopping.
• Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
• Manage test drives: Select appropriate vehicle, carry out test drive and manage follow-up discussion.
• Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
• Organise product display: Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
• Stock shelves: Refill shelves with merchandise to be sold.
• Maintain vehicle delivery documentation: Ensure that vehicle delivery documents are made up accurately and on time.
• Advise on vehicle characteristics: Provide advice to customers on the features, functionality and controls of a vehicle, such as colours, seating types, fabric, etc.
• Process refunds: Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
• Carry out order intake: Take in of purchase requests for items that are currently unavailable.
• Provide information on trade-in options: Inform customers who consider a trade-in of their used car about their options; discuss all required documents and signatures; negotiate prices.
• Check vehicles for sale: Ensure that vehicles put up for sale are thoroughly checked for technical or minor cosmetic defects.
• Carry out active selling: Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
• Advise customers on usage of vehicles: Provide advice to customers related to the types of cars for sale, such as engine types and different fuels (hybrids, diesel, electric) and answer questions about gas mileage and the sizes of engines.
• Demonstrate products’ features: Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product’s main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
• Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
• Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
• Advise customers on financing options for vehicles: Provide car shoppers of financing options and warranties in order to buy vehicles; prepare all the necessary documentation and arrangements for customer’s vehicle insurance.
• Plan aftersales arrangements: Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
• Prevent shoplifting: Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
• Advise customers on motor vehicles: Provide customer advice on motor vehicles, and possible options and accessories; communicate clearly and politely.

These skills and competences are sometimes, but not always, required for the role of motor vehicles specialised seller. However, mastering these skills and competences allows you to have more opportunities for career development.

• Order vehicles: Order new or second-hand vehicles following business specifications and procedures.
• Think proactively to secure sales: Convince potential customers to purchase vehicle and proactively sell them optional products such as seat protection.
• Negotiate sales contracts: Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
• Attend vehicle auctions: Attend auctions to purchase vehicles for resale, taking into account actual market demands.

5223 – Shop sales assistants

References

1. Motor vehicles specialised seller – ESCO