Monitor customer service

Ensure all employees are providing excellent customer service in accordance to company policy.

ensure customer service standards
monitor services for customers
monitor service
monitor customer services

skill/competence

cross-sector

Monitor customer service is an essential skill of the following occupations:

Tobacco shop manager: Tobacco shop managers assume responsibility for activities and staff in specialised shops.
Shoe and leather accessories shop manager: Shoe and leather accessories shop managers assume responsibility for activities and staff in specialised shops.
Audiology equipment shop manager:  Audiology equipment shop managers assume responsibility for activities and staff in specialised shops.
Telecommunication equipment shop manager: Telecommunication equipment shop managers assume responsibility for activities and staff in specialised shops.
Domestic appliances shop manager: Domestic appliances shop managers assume responsibility for activities and staff in specialised shops.
Medical goods shop manager: Medical goods shop managers are responsible for activities and staff in specialised shops. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Bakery shop manager: Bakery shop managers assume responsibility for activities and staff in specialised shops.
Toys and games shop manager: Toys and games shop managers assume responsibility for the activities and staff in specialised shops.
Trade regional manager: Trade regional managers are responsible for activities and staff in an assigned region for a specific chain of stores.

Building materials shop manager: Building materials shop managers assume responsibility for activities and staff in specialised shops.
Fish and seafood shop manager: Fish and seafood shop managers assume responsibility for activities and staff in specialised shops.
Laundry and dry cleaning manager: Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry’s budget. Laundry and dry cleaning managers ensure the quality standards and that customers’ expectations are met.
Audio and video equipment shop manager: Audio and video equipment shop managers assume responsibility for activities and staff in specialised shops.
Jewellery and watches shop manager: Jewellery and watches shop managers assume responsibility for activities and staff in specialised shops.
Head waiter/head waitress: Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.
Hardware and paint shop manager: Hardware and paint shop managers assume responsibility for activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets, order supplies when a product is out of supply and perform administrative duties if required.
Meat and meat products shop manager: Meat and meat products shop managers assume responsibility for activities and staff in specialised shops.
Pet and pet food shop manager: Pet and pet food shop managers assume responsibility for activities and staff in specialised shops.
Antique shop manager: Antique shop managers assume responsibility for activities and staff in specialised shops.
Games development manager: Games development managers supervise and coordinate the creation, development, distribution, and selling of games. They communicate with manufacturers to ensure the production of games.
Floor and wall coverings shop manager: Floor and wall coverings shop managers assume responsibility for activities and staff in specialised shops for wall and floor coverings.
Computer software and multimedia shop manager: Computer software and multimedia shop managers assume responsibility for activities and staff in specialised shops.
Photography shop manager: Photography shop managers are responsible for activities and staff in a photography store. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Furniture shop manager: Furniture shop managers assume responsibility for activities and staff in specialised shops.
Fruit and vegetables shop manager: Fruit and vegetables shop managers assume responsibility for activities and staff in specialised shops for fruit and vegetables.
Music and video shop manager: Music and video shop managers assume responsibility for the activities and staff in specialised shops.
Kitchen and bathroom shop manager: Kitchen and bathroom shop managers are responsible for activities and staff in specialised shops that sell kitchens and bathrooms. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Ammunition shop manager: Ammunition shop managers are responsible for activities and staff in specialised shops.
Orthopaedic supply shop manager: Orthopaedic supply shop managers assume responsibility for activities and staff in specialised shops.They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Sporting and outdoor accessories shop manager: Sporting accessories shop managers assume responsibility for the activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Bookshop manager: Bookshop managers assume responsibility for activities and staff in this specialised store.
Clothing shop manager: Clothing shop managers assume responsibility for activities and staff in specialised shops.
Press and stationery shop manager: Press and stationery shop managers assume responsibility for the activities and staff in specialised shops.
Textile shop manager: Textile shop managers assume responsibility for activities and staff in specialised shops.
Shop manager: Shop managers are responsible for activities and staff in specialised shops.
Retail department manager: Retail department managers are responsible for activities and staff in a section in a store.
Passport officer: Passport officers provide passports and other travel documents such as certificates of identity and refugee travel documents. They also keep record of all provided passports.
Delicatessen shop manager: Delicatessen shop managers assume responsibility for activities and staff in specialised shops.
Motor vehicle shop manager: Motor vehicle shop managers assume responsibility for activities and staff in a vehicle showroom. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Craft shop manager: Craft shop managers are responsible for activities and staff in specialised shops that sell equipment and supplies for craft activities such as sewing, painting or pottery making. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Supermarket manager: Supermarket managers are responsible for activities and staff in a supermarket.
Shop supervisor: Shop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and customer service. Shop supervisors also monitor employees’ performance and ensure that goals are being met.
Checkout supervisor: Checkout supervisors oversee cashiers in department stores and other big stores.
Cosmetics and perfume shop manager: Cosmetics and perfume shop managers assume responsibility for staff and activities in a drugstore. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.  They sell cosmetics, perfume, medicines and miscellaneous items.
Restaurant manager: Restaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment.
Drugstore manager: Drugstore managers are responsible for activities and staff in drugstores that sell items such as magazines, household products, medicines, cosmetics, candy or refreshments. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Computer shop manager: Computer shop managers assume responsibility for activities and staff in specialised shops.
Confectionery shop manager: Confectionery shop managers assume responsibility for activities and staff in specialised shops for confectionery e.g. pastries, candy, and chocolate.
Flower and garden shop manager: Flower and garden shop managers assume responsibility for activities and staff in specialised shops.
Bicycle shop manager: Bicycle shop managers are responsible for activities and staff in specialised shops that sell and repair bicycles. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Fuel station manager: Fuel station managers assume responsibility for activities and staff in a fuel station.
Beverages shop manager: Beverages shop managers assume responsibility for activities and staff in specialised shops.
Second-hand shop manager: Second-hand shop managers assume responsibility for activities and staff in specialised shops.
Eyewear and optical equipment shop manager: Eyewear and optical equipment shop managers assume responsibility for activities and staff in specialised shops.

Monitor customer service is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Contact centre supervisor: Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Cabin crew instructor: Cabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the aircraft, the pre and post flight checks, the safety procedures, the service equipment, and client service procedures and formalities.
Call centre manager: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

References

1. Monitor customer service – ESCO