Description
Research data such as call time, waiting time for customers and review company targets to seek measures to improve service level and customer satisfaction.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 2 occupations
- Optional in 1 occupations
- Total: 3 occupations
- Most common in: ISCO major group 1 (Managers)
Essential for
- Call centre analystCall centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation. Duties The duties of a call centre analyst typically includ…
- Call centre managerCall centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react…
Optional for
- Service managerService managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
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Last updated on February 18, 2026