Description
The technique of placing calls from one point to another in the fastest possible way to avoid tolls and congestion.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 2 occupations
- Optional in 2 occupations
- Total: 4 occupations
- Most common in: ISCO major group 3 (Technicians and associate professionals)
Essential for
- Call centre analystCall centre analysts examine data regarding incoming or outgoing customer calls. They prepare reports and visualisation. Duties The duties of a call centre analyst typically includ…
- Call centre supervisorCall centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities. Duties The duties of a call centre supervisor…
Optional for
- Call centre quality auditorCall centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the e…
- Call centre managerCall centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react…
Related skills
Last updated on February 18, 2026