Analyse staff capacity

Evaluate and identify staffing gaps in quantity, skills, performance revenue and surpluses.

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skill/competence

cross-sector

Analyse staff capacity is an essential skill of the following occupations:

Head of higher education institutions: Heads of higher education institutions manage the day-to-day activities of a higher education institution, such as a college or vocational school. Heads of higher education institutions make decisions concerning admissions and are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, the school’s budget, campus programmes and oversee the communication between departments. They also ensure the institution meets the national education requirements set by law.
ICT help desk manager: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
Special educational needs head teacher: Special educational needs head teachers manage the day-to-day activities of a special education school. They supervise and support staff, as well as research and introduce programs that provide the necessary assistance for students with physical, mental or learning disabilities. They may make decisions concerning admissions, are responsible for meeting curriculum standards and ensure the school meets the national education requirements set by law. Special educational needs head teachers also manage the school’s budget and are responsible for maximising the reception of subsidies and grants. They also review and adopt their policies in accordance to current research conducted in the special needs assessment field.
Further education principal: Further education principals manage the day-to-day activities of a post-secondary education institute, such as technical institutes and other post-secondary schools. Further education principals make decisions concerning admissions and are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, the school’s budget and programmes and oversee the communication between departments. They also ensure the school meets the national education requirements set by law.
Production supervisor: Production supervisors coordinate, plan and direct manufacturing and production processes. They are responsible for reviewing production schedules or orders as well as dealing with staff in these production areas.
Secondary school head teacher: Secondary school head teachers are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, working closely with the different department heads, and evaluate the subject teachers in a timely manner in order to secure optimal class performance. They also ensure the school meets the national education requirements set by law and cooperate with local communities and governments. They may also work in vocational schools.
Call centre supervisor: Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
Office manager:
Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
Metal production supervisor: Metal production supervisors oversee the day-to-day working process and activities of the labourers in a metal fabrication factory. They supervise staff, create work schedules, maintain a safe work environment and serve as the first, most accessible management representative for the workers to contact when there is need.
Contact centre supervisor: Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Nursery school head teacher: Nursery school head teachers manage the day-to-day activities of a kindergarten or nursery school. They manage staff, make decisions concerning admissions and are responsible for meeting curriculum standards, which are age-appropriate for kindergarten students and facilitate social and behavioural development education. They also ensure the school meets the national education requirements set by law.
Primary school head teacher: Primary school head teachers manage the day-to-day activities of a primary school or elementary school. They manage staff, make decisions concerning admissions and are responsible for meeting curriculum standards, which are age-appropriate for primary school students and facilitate social and academic development education. They also ensure the school meets the national education requirements set by law.
Welding coordinator: Welding coordinators supervise the workflow of welding applications. They monitor welding processes performed by other welders, supervise the staff, being sometimes responsible for vocational training. They also weld particularly demanding parts. Welding coordinators ensure that the necessary welding equipment is ready for usage. They mostly coordinate welding applications and related professional activities.
Call centre manager: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

Analyse staff capacity is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Deputy head teacher: Deputy head teachers support the management duties of their school’s principals and are part of the school’s administrative staff. They update the head teacher on the daily operations and developments of the school. They implement and follow up on school guidelines, policies and curriculum activities introduced by the specific head teacher. They enforce school board protocol, supervise students and maintain discipline.
Business service manager: Business service managers are reponsible for the provision of professional services to companies. They organise the provision of services tailored to the needs of the client and liaise with clients to agree on the contractual obligations for both parties.
Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

References

1. Analyse staff capacity – ESCO