Maintain high quality of calls


Establish high quality standards and instructions for calls.

Alternative labels

maintaining high quality of calls
control high quality of calls
preserve high quality of calls
maintain high quality of a call
maintain the high quality of calls
manage high quality of calls
sustain high quality of calls

Skill type


Skill reusability level


Relationships with occupations

Essential skill

Maintain high quality of calls is an essential skill of the following occupations:

Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Call centre supervisor: Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.

Optional skill

Maintain high quality of calls is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.




  1. Maintain high quality of calls – ESCO


Last updated on September 20, 2022