Manage ICT project

Description

Plan, organize, control and document procedures and resources, such as human capital, equipment and mastery, in order to achieve specific goals and objectives related to ICT systems, services or products, within specific constraints, such as scope, time, quality and budget.

Alternative labels

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Manage ICT project is an essential skill of the following occupations:

ICT business analysis manager: ICT business analysis managers identify areas where information system changes are needed to support business plans and monitor the impact in terms of change management. They contribute to the general ICT functional requirements of the business organisation. ICT business analysis managers analyse business needs and translate them into ICT solutions.
Call centre supervisor: Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
ICT project manager: ICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, perform risk analysis and quality management, and complete project closure reports.
ICT research manager: ICT research managers plan, manage and monitor research activities and evaluate emerging trends in the information and communication technology field to assess their relevance. They also design and oversee staff training on the use of new technology and recommend ways to implement new products and solutions that will maximise benefits for the organisation.
ICT consultant: ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions.
ICT environmental manager: ICT environmental managers know the green ICT legal framework, understand the role of the ICT network configurations in the economy and energy resources deployment and evaluate the impact of CO2 footprint of each ICT resource in the organisation’s network. They plan and manage the implementation of environmental strategies for ICT networks and systems by conducting applied research, developing organisational policy, and devising strategies to meet sustainability targets. They ensure that the whole organisation uses ICT resources in a way that is as friendly as possible for the environment.

Call centre manager: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Software manager: Software managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of the different software solutions and projects implemented in the organisation.

Optional skill

Manage ICT project is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Software analyst: Software analysts elicit and prioritise user requirements, produce and document software specifications, test their application, and review them during software development. They act as the interface between the software users and the software development team.
Radio technician: Radio technicians install, adjust, test, maintain, and repair mobile or stationary radio transmitting and receiving equipment and two-way radio communications systems. They also monitor their performance and determine causes of faults.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
ICT business analyst: ICT business analysts are in charge of analysing and designing an organisation’s processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.

 


 

References

  1. Manage ICT project – ESCO

 

Last updated on September 20, 2022