Teach customer service techniques

Teach techniques designed to maintain customer service standards at a satisfactory level.

provide training in customer service techniques
teach customer service methods
teach methods of customer service
teach approaches to customer service
teach techniques in customer service
teach customer service approaches
carry out customer service training
provide training in approaches to customer service
perform customer service training
conduct customer service training
provide training in customer service methods

skill/competence

sector-specific

Teach customer service techniques is an essential skill of the following occupations:

Hospitality vocational teacher: Hospitality vocational teachers instruct students in their specialised field of study, hospitality, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a hospitality-related profession, such as hotel receptionist or housekeeper. Hospitality vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of hospitality through assignments, tests and examinations.
Beauty vocational teacher: Beauty vocational teachers instruct students in their specialised field of study, beauty, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a cosmetology-related profession, such as manicurist and make-up and hair designer. Beauty vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of cosmetology through assignments, tests and examinations.
Travel and tourism vocational teacher: Travel and tourism vocational teachers instruct students in their specialised field of study, travel and tourism, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a travel and tourism-related profession. Travel and tourism vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of travel and tourism through assignments, tests and examinations.
Hairdressing vocational teacher: Hairdressing vocational teachers instruct students in their specialised field of study, hairdressing, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master. Hairdressing vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of hairdressing through assignments, tests and examinations.
Business and marketing vocational teacher: Business and marketing vocational teachers instruct students in their specialised field of study, sales and marketing, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a sales and marketing-related profession. Business and marketing vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of sales and marketing through assignments, tests and examinations.
Cabin crew instructor: Cabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the aircraft, the pre and post flight checks, the safety procedures, the service equipment, and client service procedures and formalities.

Teach customer service techniques is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Business administration vocational teacher: Business administration vocational teachers for business administration instruct students in their specialised field of study, business administration, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a business administration-related profession, such as accountant or banker. Business administration vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of business administration through assignments, tests and examinations.
Electricity and energy vocational teacher: Electricity and energy vocational teachers instruct students in their specialised field of study, electricity and energy, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a electricity and energy-related profession. Electricity and energy vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of electricity and energy through assignments, tests and examinations.
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Vocational teacher: Vocational teachers instruct students in their specialised field of study, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques that the students must subsequently master in the specialised vocation of their choice and aid in the development of the according attitudes and values. Vocational teachers monitor the students progress, assist individually when necessary, and evaluate their knowledge and performance on the subject through assignments, tests and examinations.
Auxiliary nursing and midwifery vocational teacher: Auxiliary nursing and midwifery vocational teachers instruct students in their specialised field of study, auxiliary nursing and midwifery, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master. Auxiliary nursing and midwifery vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of auxiliary nursing and midwifery through assignments, tests and examinations.
Transport technology vocational teacher: Transport technology vocational teachers instruct students in their specialised field of study, transport technology, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a transport technology-related profession, such as automotive brake technician. Transport technology vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of transport technology through assignments, tests and examinations.
Design and applied arts vocational teacher: Design and applied arts vocational teachers instruct students in their specialised field of study, applied arts and crafts, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for an applied arts and crafts profession, such as graphic designer or interior designer. Design and applied arts vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of applied arts and crafts through assignments, tests and examinations.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Call centre manager: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.

References

1. Teach customer service techniques – ESCO