Cabin crew instructor

Description

Cabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the aircraft, the pre and post flight checks, the safety procedures, the service equipment, and client service procedures and formalities.

Other titles

The following job titles also refer to cabin crew instructor:

instructor of cabin crew
flight attendant instructor
trainer of cabin crew
inflight service instructor
cabin service instructor
flight attendant trainer
flight service instructor
cabin crew trainer

Minimum qualifications

High school diploma is generally required to work as cabin crew instructor. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Cabin crew instructor is a Skill level 4 occupation.

Cabin crew instructor career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to cabin crew instructor.

air traffic instructor
aviation surveillance and code coordination manager
aviation communications and frequency coordination manager
programme funding manager
chemical application specialist

Long term prospects

These occupations require some skills and knowledge of cabin crew instructor. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of cabin crew instructor with a significant experience and/or extensive training.

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of cabin crew instructor.

Pre-flight procedures for ifr flights: Understand pre-flight duties while preparing an IFR flight; read and comprehend flight manual.
Pedagogy: The discipline that concerns the theory and practice of education including the various instructional methods for educating individuals or groups.
Common aviation safety regulations: The body of legislation and regulations that apply to the field of civil aviation at regional, national, European and International levels. Understand that regulations aimed at protecting citizens at all times in civil aviation; ensure that operators, citizens, and organisations comply with these rules.

Essential skills and competences

These skills are necessary for the role of cabin crew instructor.

Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Give instructions to staff: Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended.
Evaluate education programmes: Evaluate ongoing training programmes and advise on potential optimisation.
Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Satisfy customers: Communicate with customers and make them feel satisfied.
Teach customer service techniques: Teach techniques designed to maintain customer service standards at a satisfactory level.
Write work-related reports: Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Apply technical communication skills: Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
Assist students in their learning: Support and coach students in their work, give learners practical support and encouragement.
Conduct examination processes for apprentices: Provide examinations to trainees and students on their practical knowledge. Follow procedures to assure transparency and accuracy in the assessment exercise.
Teach air cabin crew procedures: Teach the procedures and protocols used in aeroplane and aircraft cabins.
Prepare examinations for vocational courses: Prepare examinations that test both theoretical and practical understanding of the content and the procedures imparted during a course or teaching programme. Develop exams that assess the most important insights that trainees should have gained from participating in the course.
Perform routine flight operations checks: Perform checks before and during flight: conduct pre-flight and in-flight inspections of aircraft performance, route and fuel usage, runway availability, airspace restrictions, etc.
Analyse work-related written reports: Read and comprehend job-related reports, analyse the content of reports and apply findings to daily work operations.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of cabin crew instructor. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of cabin crew instructor. However, mastering these skills and competences allows you to have more opportunities for career development.

Cooperate with colleagues: Cooperate with colleagues in order to ensure that operations run effectively.
Coach employees: Maintain and improve employees’ performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Tutor newly recruited employees and assist them in the learning of new business systems.
Learn about customer service: Have the willingness and enthusiasm to attend trainings and learn techniques to improve customer service.
Strive to provide high quality customer service: Pursue highest possible quality of customer service; do what needs to be done to keep the customer satisfied.
Conduct full-scale emergency plan exercises: Conduct and mobilise all efforts, support organisations, resources, and communications within the airport, to carry out prevention plan exercises in order to prepare and train airport personnel for real-life emergency situations.
Carry out pre-flight duties: Check on-board safety equipment; ensure that the plane is clean; ensure that documents in the seat pockets are up to date; check if all meals and other required stock are on board.
Advise on teaching methods: Advise education professionals on the proper adaptation of curricula in lesson plans, classroom management, professional conduct as a teacher, and other activities and methods related to teaching.
Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Provide food and beverages: Provide people with food and drink during trip, a flight, an event, or any other occurrence.
Monitor customer service: Ensure all employees are providing excellent customer service in accordance to company policy.
Identify clients’ needs: Identify the areas in which the client may require aid and investigate the possibilities for meeting those needs.

ISCO group and title

2320 – Vocational education teachers

 

 


 

 

References
  1. Cabin crew instructor – ESCO
Last updated on August 8, 2022