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Career Guidance Skills communication, collaboration and creativity S1.2 - liaising and networking S1.2.1 - coordinating activities with others Contact customers
Description
Contact customers by telephone in order to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 13 occupations
- Optional in 8 occupations
- Total: 21 occupations
- Most common in: ISCO major group 2 (Professionals)
Essential for
- Commercial sales representativeCommercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations. Duties The duties of a commercial s…
- Technical sales representative in agricultural machinery and equipmentTechnical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The…
- Technical sales representative in hardware, plumbing and heating equipmentTechnical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles…
- Technical sales representative in mining and construction machineryTechnical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers. Other titles The fo…
- Technical sales representative in electronic and telecommunications equipmentTechnical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers. Other tit…
- After-sales service technicianAn After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
- Technical sales representative in machinery and industrial equipmentTechnical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The f…
- Service managerService managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
- Technical sales representative in chemical productsTechnical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers. Other titles The following job titl…
- Technical sales representativeA Technical Sales Representative is a specialized sales professional who focuses on selling complex technical products and services. They possess a deep understanding of the techni…
- Technical sales representative in the textile machinery industryTechnical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
- Technical sales representative in office machinery and equipmentTechnical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
- Advertising sales agentAdvertising sales agents sell advertising space and media time to businesses and individuals. They make sales pitches to potential clients and follow up on after-sales. Duties Adve…
Optional for
- Customer service representativeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
- Marketing assistantMarketing assistants support all the efforts and operations carried out by marketing managers and officers. They prepare reports about the marketing operations needed by other depa…
- Market research interviewerMarket research interviewers strive to collect information on the perceptions, opinions, and preferences of customers in relation to commercial products or services. They use inter…
- Postman/postwomanPostmen/Postwomen deliver mails and parcel posts to residences and businesses. They perform mail delivery and collect signatures from the recipients. They perform other duties in c…
- Contact centre supervisorContact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure daily operations run smoothly by resolving issues, instructing and trainin…
- Customer contact centre information clerkCustomer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation'…
- Contact centre managerContact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They m…
- Move coordinatorMove coordinators envision all the activities required for a successful moving. They receive briefings from the client and translate them in actions and activities that assure a sm…
Related skills
- Communicate with customers
- Keep records of customer interaction
- Characteristics of services
- Guarantee customer satisfaction
- Characteristics of products
- Respond to customers’ inquiries
- Implement customer follow-up
- Implement sales strategies
- Use customer relationship management software
- Apply technical communication skills
- Ensure client orientation
- Ensure compliance with legal requirements
Last updated on February 18, 2026
