Respond to customers’ inquiries

Description

Answer customers’ questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.

Alternative labels

deal with client’s enquiries
respond to inquiries by customers
respond to a customer inquiry
answer customers’ inquiries

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Respond to customers’ inquiries is an essential skill of the following occupations:

Spa manager: Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Technical sales representative in agricultural machinery and equipment: Technical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative in hardware, plumbing and heating equipment: Technical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative in mining and construction machinery: Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Technical sales representative in electronic and telecommunications equipment: Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers.
Tourist information officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Technical sales representative in machinery and industrial equipment: Technical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers.
Ticket sales agent: Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers’ queries and needs.
Technical sales representative in chemical products: Technical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers.
Roadside vehicle technician: Roadside vehicle technicians perform onsite repairs, tests and maintenance to roadside vehicles. They locate and travel to customers’ vehicles to provide services such as tyre replacements and engine repairs.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative in the textile machinery industry: Technical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative in office machinery and equipment: Technical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Tourist information centre manager: Tourist information centre managers are in charge of managing employees and activities of a centre which provides information and advice to travellers and visitors about local attractions, events, travelling and accommodation.
Advertising sales agent: Advertising sales agents sell advertising space and media time to businesses and individuals. They make sales pitches to potential clients and follow up on after-sales.

Optional skill

Respond to customers’ inquiries is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Telephone switchboard operator: Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports.
Data warehouse designer: Data warehouse designers are responsible for planning, connecting, designing, scheduling, and deploying data warehouse systems. They develop, monitor and maintain ETL processes, reporting applications and data warehouse design.
Spa attendant: Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
Airline transport pilot: Airline transport pilots fly large aircrafts with a maximum take-off weight of more than 5700 kilograms, to transport passengers, mail, or freight on long or short-haul flights for leisure, business or commercial purposes. They have the overall responsibility for the safe and efficient operation of aircrafts and the safety of crew and passengers.
Specialised seller: Specialised sellers sell goods in specialised shops.
Postman/postwoman: Postmen/Postwomen deliver mails and parcel posts to residences and businesses. They perform mail delivery and collect signatures from the recipients. They perform other duties in connection with mail services from post offices or related organisations.
Aircraft pilot: Aircraft pilots control and navigate aircraft. They operate the mechanical and electrical systems of the aircraft and transport people, mail and freight.
Contact centre supervisor: Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Receptionist: Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.

 


 

References

  1. Respond to customers’ inquiries – ESCO

 

Last updated on September 20, 2022